Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington | Page 13

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
171 Reviews

Dealership Experience

4 yrs, 11 mos

4.9

171 Reviews

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171 Reviews of Brianna Worthington

May 06, 2023

Dealership Rating
Employee Rating

They were nice and friendly,they fixed our car the next day. They did a nice job on our car. More

by Barbara Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Ken Ganley Ford Norton responded

Hi Barbara, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 26, 2023

Dealership Rating
Employee Rating

The service that was given was an item under warranty; should have received a loaner! More

by Khalid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Asano

Apr 28, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

April 20, 2023

Dealership Rating
Employee Rating

Took my vehicle in to be diagnosed about a cylinder 3 misfire. I had an accurate diagnosis in 2 days! Awesome team and awesome service!! More

by Dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2023

Dealership Rating
Employee Rating

Very kind and respectful, caring people and willing to work with others. Have a very positive attitude, make people feel at ease More

by Poohbearangang@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano

Apr 16, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 11, 2023

Dealership Rating
Employee Rating

Great service, friendly staff always professional I have never had a problem with there service department More

by craigm3340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2023

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

April 06, 2023

Dealership Rating
Employee Rating

A month ago I brought my Ford Fusion in for service due to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and More

by BSA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer , Sean Pangburn

Apr 09, 2023

Ken Ganley Ford Norton responded

We are very sorry to hear that you were unhappy with your visit to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

March 31, 2023

Dealership Rating
Employee Rating

Very friendly and courteous. The job was done in a timely manner. My service writer was a very nice person More

by Traciewyatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hartley

Apr 02, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

Apr 03, 2023

Ken Ganley Ford Norton responded

Hi, we are glad we could help! We can't wait to see you again, have a great day.

March 15, 2023

Dealership Rating
Employee Rating

When I walked in I was greeted imeatedly from a very friendly sales staff. My primary purpose for my visit was for service on my 2021 Ranger, which was awesome. I walked the lot for a short time looki More

by mtpsparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano, Mike Hartley, Sean Pangburn, Sean Pangburn

Mar 16, 2023

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Mar 17, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comment to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

March 09, 2023

Dealership Rating
Employee Rating

Top shelf service organization. Mike Robinson, Scott, Carl, James, Jim, Tim and all the folks treat me like I work at the dealership or am a family member.best of the best! More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

March 08, 2023

Dealership Rating
Employee Rating

Pleasant representative and easy in and out. Close location from my home and they had convenient hours for drop off and pick up. More

by Jecmac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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