Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington | Page 12

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
4.9
171 Reviews

Dealership Experience

4 yrs, 11 mos

4.9

171 Reviews

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171 Reviews of Brianna Worthington

August 08, 2023

Dealership Rating
Employee Rating

Today I worked with Des snd Franco to buy out my lease. My options in the process on buying my lease or going into a new lease were explained well. Franco did a great job walking me trough the purchase. More

by Deni hi
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Aug 10, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Desmond and Franco were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 02, 2023

Dealership Rating
Employee Rating

Great Customer Service. Great Mechanic's, dependable and reliable Auto Care Repair services in a timely manner More

by barbaragrobinson452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Aug 08, 2023

Ken Ganley Ford Norton responded

Thanks, Barbara, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Aug 02, 2023

barbaragrobinson452 responded

Thanks Ganley Ford for your trusted services

July 21, 2023

Dealership Rating
Employee Rating

Scott was ok. He was not very friendly and made me feel like I was bothering him. I am very happy with my car repair overall. Thank you More

by bartimaeus42470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jul 24, 2023

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 14, 2023

Dealership Rating
Employee Rating

We were in for a tire repair under warranty. They not only patched the leak, they washed our SUV. Excellent service. More

by swood1163
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano, Aaron Forsythe, Deven Legg

Jul 15, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jul 17, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 11, 2023

Dealership Rating
Employee Rating

Service was great took great care of me and my Honda accord 5 out of 5 stars More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

Jul 11, 2023

Ken Ganley Ford Norton responded

John, Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 24, 2023

Dealership Rating
Employee Rating

The mechanic Found what oil leak and it is resolved. Good job and I will do the services again when I need them to do the services. More

by MCFOUT
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano, Deven Legg

Jun 25, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jun 28, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2023

Dealership Rating
Employee Rating

They are very reliable. I had to have work done on my Ford ranger and they came to my house and fixed my truck in my driveway. They arrived on time and did speedy work. More

by cdregueiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mechanic was joe

Jun 17, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 20, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2023

Dealership Rating
Employee Rating

Great place great service very helpful makes sales and service easy. Just got my second vehicle and am very satisfied More

by PNMC53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

Jun 09, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Jun 12, 2023

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 17, 2023

Dealership Rating
Employee Rating

Got a great deal on my f150 they really took care of me I have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicl More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Craig Douglas, John Chapman, John Kirchenbauer, Scott Spath, Matt Palffy , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

May 17, 2023

Ken Ganley Ford Norton responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2023

Ken Ganley Ford Norton responded

Hi John, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

Dealership Rating
Employee Rating

Awful. They do not check the used cars throughly, I’ve had by car for a little over a month and have only physical had it for maybe 2 weeks because it’s had More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 15, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Can you please reply with your first and last name & phone # so we can contact you to get more info and address this for you. Or you can email your contact info to JWheatley@GanleyAuto.com Thank you again for your feedback. It helps us to get even better.

May 17, 2023

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 17, 2023

Unsatisfied customer responded

My email is jennifermblack2012@gmail.com, Phone number is 3302558226

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