Bridgett Kirby | Page 3

It was a good experience. My appointment was on time. The waiting area was nice and I received text messages letting me know when my car was ready. I was in and out in less th My appointment was on time. The waiting area was nice and I received text messages letting me know when my car was ready. I was in and out in less than an hour. More

by nora.whitmore75 Verified Customer Verified Customer

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Everyone was nice and the service was very efficient. Waiting area was comfortable, and I was kept informed on the progress of service to my car. Waiting area was comfortable, and I was kept informed on the progress of service to my car. More

by jeanniew726 Verified Customer Verified Customer

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I have been visiting to Koons Westminster Toyota more than 6 years and I would recommend. Also I bought my first car there too and overall I have great experience. than 6 years and I would recommend. Also I bought my first car there too and overall I have great experience. More

by gio_did Verified Customer Verified Customer

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I am very pleased with your workers and waiting time! I like being told what was needed to do and my car is in great shape! Thank you so much! I like being told what was needed to do and my car is in great shape! Thank you so much! More

by ktmeow Verified Customer Verified Customer

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Hi, i came here first time for camry transmission issue, normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automat normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automatic door, sitting in car like always in other places someone came and ask you have appointment, how can we help you take care of milage and takes you to the car specialist, but here no one came, i sit in car for couple of miutes, then went in office, 4,5 people there, it was like no one wants you to be here, finally a guy asked you have appointment, no greetings no have a seat nothing, i told him my name then he told me another guy will look after you, might be he was tod i think so. then he get started i told him that issue is with transmission, he asked me do i have warranty, i told him no he told me the charges, i said okay, he does not bother do i wait here, where the sitting area we have coffee and vending machine, like on other 2 places they do. i just left, he called me in evening told me that transmission issue, i asked him how much it cost to fix, he mentioned around $8000. i told him i cannot afford that much right now, he just ok come and pick the car, i told me i will come next day. he is ok with that. he never gave me option for bank fix the car on credit or anything, next day i went with family because we thinking to buy new Tundra/ Land cruiser. we looked both cars sales specialist was great gentleman. well after that i went inside to pick the car. there was a lady. no Hi, Hello no greeting, that weired behavior, '' you came here to pick the car'' . with rude behavior. you have to pay and wait outside your car will be there. i lady brought my car outside, she is nice lady with smile on her face. but am 100% sure i will never go here for service and sorry to say not even to get a new car. i preferred toyota on baltimore national like. nice professional people over there. I am already in tension that my car has a transmission issue and you toyota westminster guys giving me rude non professional behavior. More

by Imran Verified Customer Verified Customer

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Jacob Staub and the rest of the Service Team always make the experience pleasant quick and worry free. the experience pleasant quick and worry free. More

by scarff7763 Verified Customer Verified Customer

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The service at Koons Toyota was excellent. Everyone in the service department was friendly and professional. My inspection was on time and thorough. Everyone in the service department was friendly and professional. My inspection was on time and thorough. More

by JAYBBLUES Verified Customer Verified Customer

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I have all of my vehicles purchased and serviced at Koons,Todd is very thorough. Koons,Todd is very thorough. More

by cwess8 Verified Customer Verified Customer

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Great service Carr was ready when they promised. I would recommend anyone to go there. I would recommend anyone to go there. More

by paulhapbellsr Verified Customer Verified Customer

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Todd and his Yeam do an awesome job every time. Definitely a fan of Koons Toyota. Definitely a fan of Koons Toyota. More

by chuckfusco123 Verified Customer Verified Customer

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