Brock Grim | Page 16

When I arrived I was greeted by a kind young gentleman. I apologize, I forgot his name, I had opened my car door, he asked my name. I let him know why I had made my appointment. He then introduced me to I apologize, I forgot his name, I had opened my car door, he asked my name. I let him know why I had made my appointment. He then introduced me to Brock. Brock was very kind. He ket me know they would change my oil and rotate my tires, which was a nice surprise. He said it would be an hour and it was much sooner than that. I received a video through text of my car inspection. I forgot that at my last visit. It's a nice addition to the services that Toyota provides. I had a quick visit with one of Toyota's internet salesman, PJ Caffrey, a long time family friend. It's always nice to see a familiar face. Thank you for the kind, courteous service and taking good care of my Rav4. I appreciate your service. More

by Rhonda Verified Customer Verified Customer

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They were just fine. Not too much more to say about the dealer service but they can do the work Not too much more to say about the dealer service but they can do the work More

by bruce.norquist Verified Customer Verified Customer

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Thank you for your assistance to getting me back into my car. Never heard of rodents chewing on wires in cars except living in country. car. Never heard of rodents chewing on wires in cars except living in country. More

by Linda Bond Verified Customer Verified Customer

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Easy to set up appointment. Service was quick. I need 7 more words for this. Service was quick. I need 7 more words for this. More

by CKabriel Verified Customer Verified Customer

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Lots of back up and confusion on our delivery versus the Toyota Dealership we came from, the customer service isn’t very complimentary as well. Stuff was left in our car like plastic and number papers seat Toyota Dealership we came from, the customer service isn’t very complimentary as well. Stuff was left in our car like plastic and number papers seat was all out of where I left it and all The change was stolen from my interior. This too was way different than the last place. Above it all you charged for a routine tire rotation, and had astronomical charge for misc which was shop supplies which is usually for in your labor rate. Your labor rate is also high compared to where we came from which had a higher cost of living compared to here. I’ll be honest I bought my 4 runner brand new a few years ago and had good experience. Will buy another in a few years and your dealership will not be getting the business based off all above. Regards More

by Mitchell Holstege Verified Customer Verified Customer

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I brought my car in because my brakes were making a gravely noise. They found some other items that needed fixed and did a great job. They let me know my brakes were just dusty and still in good workin gravely noise. They found some other items that needed fixed and did a great job. They let me know my brakes were just dusty and still in good working condition. I greatly appreciate them not trying to sell me brakes that I did not need. Blake was a great service advisor and Antony was a great technician. More

by wendyminnich Verified Customer Verified Customer

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They were ready for me upon arrival. Needed to keep car overnight for incoming part. I was promised it would be done by my noon Dr appointment, but it wasn't, so I took an Uber, but was Needed to keep car overnight for incoming part. I was promised it would be done by my noon Dr appointment, but it wasn't, so I took an Uber, but was done by end of appointment so I Ubered back to dealership to pick up car. Now runs well. I am happy with the service. More

by JUDEBARRIERDICKSON Verified Customer Verified Customer

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Great service but advisor didn't accept when I said I forgot the coupon at home :-( forgot the coupon at home :-( More

by Santhosh Challa Verified Customer Verified Customer

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Brock was good but the fact that I just had my car in for service & no one chkd my oil cooler line is surprising. My expectation is that due to my car's age & how many other Highlander's hv had this problem. service & no one chkd my oil cooler line is surprising. My expectation is that due to my car's age & how many other Highlander's hv had this problem. I think the line should hv been checked during my service. I am not pleased that it wasn't part of my overall service check. More

by sue28 Verified Customer Verified Customer

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They are very helpful for me and explaining very nice so they are very good services they are very good services More

by heidilhw Verified Customer Verified Customer

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