Brook Kepfer
Brook Kepfer at Honda World
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Brook Kepfer

Delivery Specialist

Honda World

1 Autocenter Drive
Louisville, KY 40299

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5.0
390 Reviews

Dealership Experience

4 yrs, 4 mos

5.0

390 Reviews

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390 Reviews of Brook Kepfer

February 08, 2024

Dealership Rating
Employee Rating

My experience was great, everyone was a pleasure, especially Brook who got my truck all setup for me. More

by jtbramucci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 10, 2024

Honda World responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Louisville Honda World and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 02, 2024

Dealership Rating
Employee Rating

Staff was friendly andvinformayive. they were able to answer all my questions and give expert advice.they continue to reach out to endure everything is going smoothly with the car. More

by janwise65
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kirk Foster, Alex Schwendau , Hayley

Feb 04, 2024

Honda World responded

Hi, thank you so much for your feedback about Louisville Honda World! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

February 02, 2024

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Employee Rating

Had the best experience buying my first Honda! Rodney, Brook and Alex were the absolute best! The entire process was so easy!! Thank you so much!! More

by jaxonfam5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodney Thomas, Alex Schwendau

Feb 05, 2024

Honda World responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Louisville Honda World we are always striving to do better than your last visit.

January 29, 2024

Dealership Rating
Employee Rating

Brook was fantastic to work with. She is very knowledgeable. about the vehicle and all its amenities. She clearly explained each amenity. More

by ktryanmisc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nick Woodson , Purchase Dept employee was very good

Feb 01, 2024

Honda World responded

Hi, we're happy you found our staff to be so supportive during your experience here at Louisville Honda World. If you have any further questions, please give us a call. We're always happy to help!

January 05, 2024

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got my first Hybrid Honda CRV here. Caleb Robinson, our seller, helped us out from very start. He was quite casual and understandable. We don't feel any pressured from him at all and th More

by kaminbill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Robinson, Alex Schwendau

Jan 07, 2024

Honda World responded

Hi, thank you so much for your feedback about Louisville Honda World! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

December 16, 2023

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I enjoyed my experience! Both of the women that helped me were very knowledgeable and nice. More

by Grayson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rizvic Semsa

Dec 18, 2023

Honda World responded

Hi Grayson, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2023

Dealership Rating
Employee Rating

Buying this car through the Costco program could not have been easier from Caleb and all the staff ending with Brooke who patiently explained the new technology. Her suggestion I attend the new car was extr More

by Martha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Robinson, Tyara Newby

Dec 19, 2023

Honda World responded

Hi Martha, we are pleased to hear of your experience with us here at Louisville Honda World. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 15, 2023

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Employee Rating

Great dealership and really enjoyed my experience. Scott and Brooke were awesome and I appreciated their time. More

by Swmeadows84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Wood

Dec 16, 2023

Honda World responded

Hi, here at Louisville Honda World, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

December 15, 2023

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Employee Rating

Brooke helped set up the driver settings in the car and helped my wife and I with it’s functions. More

by vreyes1001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2023

Honda World responded

Hi! We're so happy we were able to help you out! Please let us know if you have any additional questions about the services you received. We're always ready to assist with any concerns you may still have. Thank you again for choosing Louisville Honda World!

December 11, 2023

Dealership Rating
Employee Rating

Marcos was very helpful, courteous, and friendly. Everyone we dealt with today was courteous and professional. Thanks. More

by Larry Richmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcos Rodriguez, Gaige Bauer , Finance man I don’t see but was helpful and courteous.

Dec 13, 2023

Honda World responded

HI Larry, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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