Brooke Beaudin | Page 61

Brooke was very attentive to my needs, keeping me informed on the progress of the work being done on my X5. informed on the progress of the work being done on my X5. More

by JEFFHILL Verified Customer Verified Customer

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Brook did a great job and kept me informed of activity of service and timeline service and timeline More

by MOMER8399 Verified Customer Verified Customer

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Brooke was a fantastic customer service representative! She kept me informed of the status of my vehicle. So pleasant and professional!! Truely an asset to this dealership!! She kept me informed of the status of my vehicle. So pleasant and professional!! Truely an asset to this dealership!! More

by tkpoulos Verified Customer Verified Customer

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I have no problem with the dealership except I believe my repair was part of an earlier repair that had been still under warranty repair was part of an earlier repair that had been still under warranty More

by MFARRON3 Verified Customer Verified Customer

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Brought my car in for an unscheduled service. Brooke as always was extremely responsive and helpful. Brooke as always was extremely responsive and helpful. More

by wizreg333 Verified Customer Verified Customer

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Brooke was extremely helpful. Even took her time to bring our car and pick up the loaner herself . Even took her time to bring our car and pick up the loaner herself . More

by LUBANCHIK Verified Customer Verified Customer

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Service department is on top of it. Would be nice to have better quality cars for loaners when required. Would be nice to have better quality cars for loaners when required. More

by steve@techstar-inc.com Verified Customer Verified Customer

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BMW of Sarasota exceeded my expectations. My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to m My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to my service advisor Brooke Beaudin . She was welcoming and kept me continuously informed as to the progress of my repair throughout the process. I dropped off my car on Thursday and was advised that the repair would be done the next day as the part was not immediately on hand. Brooke called and explained that the part did not arrive for Friday and pickup was rescheduled for Monday. Early Monday morning Brooke checked with the service department only to find that the part had still not arrived. So we rescheduled for Tuesday morning pickup. On Tuesday Brooke checked in early with the service department to make sure the parts had arrived. Service assured her that they had and so I headed to BMW. After a long wait ( about 4 hours) the service department reported that it still did not have a particular bolt that was needed. During this entire process Brooke returned several times to the service department to check on the repair progress and reported back to me that she had been told it was still being worked on but would be done soon. Brooke arranged to Uber me to my home and when the repair was completed she had the car delivered to my door. I am writing all of this not because I am disappointed by the difficulty in getting the repair made immediately, but rather because I am extremely happy with the customer service afforded me by Brooke Beaudin. I wanted you to realize that turned what could have been a very annoying situation into a satisfying and pleasant exchange. More

by roberta4 Verified Customer Verified Customer

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Excellent job, professional and courteous. Enjoy the experience, will purchase again from BMW of Sarasota. Enjoy the experience, will purchase again from BMW of Sarasota. More

by lglasson7 Verified Customer Verified Customer

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Exceeded expectations Timely quality service. Tired in at 4 Fixed on my way home by 6 11 on a 10 scale Tired in at 4 Fixed on my way home by 6 11 on a 10 scale More

by PETERNMISMITH Verified Customer Verified Customer

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