Brooke Higgins
Brooke Higgins at York Chrysler Dodge Jeep Ram of Plainfield

Brooke Higgins | Page 2

Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

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4.5
45 Reviews

Languages Spoken

English English

4.5

45 Reviews

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45 Reviews of Brooke Higgins

July 26, 2026

Dealership Rating
Employee Rating

Brooke was kind, knowledgeable and service oriented. I'm confident my vehicle is in good hands at York. More

by WENDYJ1226
Recommend Dealer
Yes

Other Employees Tagged: Brooke Higgins

July 25, 2026

Dealership Rating
Employee Rating

Deviene service but they charge 3% for credit cards. Add it in under labor or something else or be like other locations and don’t charge it. More

by jeffahunsucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt O'Brien

Jul 25, 2026

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for the kind words about our service; we truly appreciate that. Regarding the 3% credit card fee: this is a processing fee charged by the card companies, not something we mark up for profit. Debit transactions do not incur a processing fee. We understand some locations handle this differently, and we’re always reviewing our policies to keep things as straightforward as possible for our customers. Thanks again for choosing us, and please don’t hesitate to reach out if you have any other questions or feedback!

July 18, 2026

Dealership Rating
Employee Rating

Dishonest people who will take advantage of the elderly. I'll never buy a vehicle or do business there again. Ownership needs to make changes in operations and management. More

by MDREWS1956
Recommend Dealer
No

Other Employees Tagged: Brooke Higgins

July 17, 2026

Dealership Rating
Employee Rating

Took my truck in to have a backup camera installed and was told I needed a complete wiring kit when the truck was already wired it just needed a camera and programmed More

by cemerson
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

July 15, 2026

Dealership Rating
Employee Rating

Matt is top notch and so is Brooke and so is shuttle driver Dedicated Good customer service More

by jennmck16
Recommend Dealer
Yes

Other Employees Tagged: Brooke Higgins

July 11, 2026

Dealership Rating
Employee Rating

Took my van in for some recall work. The staff made sure I had a loaner car and everything went smoothly. More

by oly1813
Service Time
Service Communication
Recommend Dealer
Yes

July 08, 2026

Dealership Rating
Employee Rating

Brooke was right it and did a outstanding job of keeping me informed of the entire process. A super job to her and the tech who did a thorough job on the inspection. My hat is off to the service department More

by zeuss200751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt O'Brien

January 09, 2025

Dealership Rating
Employee Rating

12/31 charged me for work not done. Admitted it. Talked to M. I know things can happen. Said I would get a credit. Had promised several times to call me after she talked to service More

by thomasindiana48
Recommend Dealer
No

Other Employees Tagged: Jamie Freeman , Morganne

Jan 13, 2025

York Chrysler Dodge Jeep Ram of Plainfield responded

Thomas, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com

November 17, 2024

Dealership Rating
Employee Rating

Took care of me and Mt 201i Ram even did a recall fix causing engine light to stay on. I'm happy. No more engine light. More

by willie46151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

November 15, 2024

Dealership Rating
Employee Rating

Fantastic service department and dealership. I drive 60 miles and bypass another dealer less than 5 miles from my home in Tipton county. There is no comparison to these guys. They go above an More

by featherstone92.nf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Freeman

Nov 18, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

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