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Brooke Malia
88 Reviews
88 Reviews
Write a ReviewDealership Experience
3 yrs, 5 mos
Industry Experience
3 yrs, 5 mos
88 Reviews of Brooke Malia
Verified Customer
December 15, 2023
Brook & Lauren were very professional, courteous in my trading and purchase of my NX! They were very caring in helping me! trading and purchase of my NX! They were very caring in helping me! More
by CDL918
Other Employees Tagged: Chris Nemoto, Lauren Goldman
December 14, 2023
I am new to the Lexus brand, but not to car buying. I have a lot of experience purchasing cars over the years. I have had to deal with many salesmen and dealerships over the years and generally it ha I have a lot of experience purchasing cars over the years. I have had to deal with many salesmen and dealerships over the years and generally it has been a chore. My experience with Westside and Brooke was fantastic. The dealership facilities are wonderful, Brooke was prompt, hardworking and professional. She answered all of my many questions and was very knowledgeable about the GX 460 I was interested in. We found the car I wanted, negotiated a fair price and got exactly what I wanted. I highly recommend Brooke Malia and Westside to anyone interested in purchasing a Lexus! More
by JMASON11
Other Employees Tagged: Judy Patureau
December 03, 2023
Felt I was not treated fairly with appraisal. Was not even made an offer when three months previously I was offered $28,000. Claims rear suspension damage when there was no evidence of that. N Was not even made an offer when three months previously I was offered $28,000. Claims rear suspension damage when there was no evidence of that. No explanation given why no offer made. More
by Grandma
Other Employees Tagged: Mary Margaret McGowan
November 29, 2023
The staff are all professional and very accommodating. The details were clearly explained to me. The details were clearly explained to me. More
by Ronnie Deleon
Other Employees Tagged: JT Teodoro , Jay Brown
November 29, 2023
I have purchased / leased at least six vehicles from Westside and / or Northside Lexus. I like the cars but it is the dealerships' customer service that keeps me coming back to Lexus. Westside and / or Northside Lexus. I like the cars but it is the dealerships' customer service that keeps me coming back to Lexus. More
by FREEMAN.WADE
Other Employees Tagged: Alvaro Marquez, Chase Clements
November 10, 2023
Highly recommend Brooke! This was the fastest and easiest car purchase I have ever experienced. Brooke was very knowledgeable about the car I was buying. She was upfront and This was the fastest and easiest car purchase I have ever experienced. Brooke was very knowledgeable about the car I was buying. She was upfront and honest, which I knew because I had already done my own research on the car and price. Although the car did have a technology issue within 24 hours, but Brooke got on it right away and referred me directly to the sales manager. Thanks Brooke! More
by LINDSAY UNG
Other Employees Tagged: JT Teodoro
November 08, 2023
It was a pleasure working with Brooke Malia. She kept me informed on the expected delivery of my new TX 350 and was always very responsive. The paper work went well and she was especially help She kept me informed on the expected delivery of my new TX 350 and was always very responsive. The paper work went well and she was especially helpful going through all the technolgy and setting everything up. Brooke also offered any further assistance if needed. More
by BRAUCH
Other Employees Tagged: Anil Sharma
November 01, 2023
We had an incredible experience with Brooke as our Westside Lexus sales rep. We never felt pressured and she was quick to respond to any questions. We live in Galveston and could have gone to other Le Westside Lexus sales rep. We never felt pressured and she was quick to respond to any questions. We live in Galveston and could have gone to other Lexus dealers that are much closer to Galveston, but we chose Lexus because of the great relationship we have had with Westside for the last 25 years. More
by james
October 14, 2023
I was looking for an easy purchase of a car that I knew I wanted, without unnecessary sales pitches on what I knew I didn't want, and with zero pressure for add ons at point of sale. That is exactly what I wanted, without unnecessary sales pitches on what I knew I didn't want, and with zero pressure for add ons at point of sale. That is exactly what I got and I will happily recommend Westside Lexus to others. More
by lindono5
Other Employees Tagged: Gary Cohen, JT Teodoro
