Brooklynn Parsons | Page 10

Excellent experience from Sales to Service, All top notch. Always meets my or exceeds my expectations notch. Always meets my or exceeds my expectations More

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Had an appointment to drop my truck off. I was told the appointment date was the day they would look at the truck, makes sense. They then took a week and a half before they even looked at my I was told the appointment date was the day they would look at the truck, makes sense. They then took a week and a half before they even looked at my truck. What was the point of my appointment? No loaners or anything, so my family consisting of a newborn and toddler with plenty of dr appointments and working is stuck with 1 vehicle, their response oh well. The sweetie manager, TJ, has by far the worst customer service ever, no care for anything and incompetent. There's a reason he's not a salesman, he couldn't sell water to a fish. Brooklyn was my service representative and she was by far the most pleasant person I've ever dealt with there. When my truck is finally finished and I pick it up my air filter was sitting in my back seat and my radiator cover was in the bed of my truck, the insulated battery cover was missing, and the auto stop feature is not working now. More

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Very friendly great and fast service. Kraig in service is awesome and is always friendly and courteous and very knowledgeable. Always returns our calls in a timely manner and takes his ti Kraig in service is awesome and is always friendly and courteous and very knowledgeable. Always returns our calls in a timely manner and takes his time to listen to your problem and what you are needding done. The service department do a great and thorough job. And they always leave our cars clean. Awesome staff highly recommend them for all your service and car buying needs. More

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I called for a service appointment late and got right in. My complements to Brooklyn, the service rep, who took the call and helped me when I arrived at the dealership. She was courteous and took care of me. My complements to Brooklyn, the service rep, who took the call and helped me when I arrived at the dealership. She was courteous and took care of me. More

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I easily scheduled an appointment to get my Jerp Grand Cherokee serviced, checked in on line and was met as soon as I pulled into the service department. The waiting room was clean and comfortable and the Cherokee serviced, checked in on line and was met as soon as I pulled into the service department. The waiting room was clean and comfortable and the wait for my car was relatively short. A great experience. More

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Had a wonderful experience with, a late call in afternoon, and were able to accommodate me in a fairly reasonable time, and was able to continue on with my day, thank you very much for fitting me i afternoon, and were able to accommodate me in a fairly reasonable time, and was able to continue on with my day, thank you very much for fitting me in with short notice More

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Fast, efficient, and friendly. Got me in checked out my vehicle and changed oil. Highly recommended! Got me in checked out my vehicle and changed oil. Highly recommended! More

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I wish I can rate 0 stars They had my car for a diagnostic for more than two weeks. The diagnostic they gave me wasn’t any different than what I told them was the issue. Their recommendation is “bu diagnostic for more than two weeks. The diagnostic they gave me wasn’t any different than what I told them was the issue. Their recommendation is “buy everything new and let’s see if that fixes the problem”. They lied to us about timings, they said it’ll take around 2 days, it ended up being more than 2 weeks. They said they were working on it, when they just had my car sitting there! The van was given back to us with more failures than when we drop it, and they were not responsable at all. They say it was not their fault (bad luck were their exact words). We spend around 3 hours fixing what was messed up while they had it (it was an electrical issue). After more than two very frustrating weeks without our car; personal hours of research to fix the electrical issue that they provoked and didn’t take responsibility; we ended up paying $180. We talked to the manager of service, whom had no empathy at all about our situation. If you can avoid the dealership, please do! You can save money and days of frustration! More

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The Service Department is EXCELLENT! I have never had a problem in dealing with the Glover service department. I recently had an issue and called my service rep, Brooklyn. She did some I have never had a problem in dealing with the Glover service department. I recently had an issue and called my service rep, Brooklyn. She did some research, and promptly called back with a solution and scheduled my Wrangler in to be repaired within 24 hours! When she reviewed my service report with me recently, she informed me that I would need new tires soon and proceeded to let me know when the tire sale would begin-(buy 3, get 1 free). Who doesn't appreciate someone looking out for them, their $, and keeping their vehicle on the road problem free? Establishing positive relationships creates a sense of trust and security that will keep customers coming back. More

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They are always very responsive and make it for me to get the service I need done. the service I need done. More

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