Brooks Collins

Jay Miller is great, and the main reason I keep going back to Otto’s. I believe this is my 4th BMW. Every purchase has been a great experience. Jay is an expert on BMWs and he’s always quick to answer an back to Otto’s. I believe this is my 4th BMW. Every purchase has been a great experience. Jay is an expert on BMWs and he’s always quick to answer any questions, or address any concerns. More

by domdnyc Verified Customer Verified Customer

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Pete was very helpful in helping me pick out my new MINI. I am so glad I met Pete first in my vehicle shopping experience, as his knowledge and comments on specs on my old vehicle versus a used and a new MI I am so glad I met Pete first in my vehicle shopping experience, as his knowledge and comments on specs on my old vehicle versus a used and a new MINI made my choice obvious. Pete spent a lot of time with me, and was very kind and patient with this stressed shopper. Pete has also followed up to make sure everything is going well and answer any questions. Brooks also spent a lot of time explaining options for maintenance and other packages, also very patient and friendly. Brooks also gave me lots of good advice for businesses and services nearby (I recently moved to the area). More

by margeus Verified Customer Verified Customer

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I have been purchasing cars for over 50 years and have dealt with several dealers and sales people. Scott, by far, is the most attentive caring and professional sales person, by far, that I have encounte dealt with several dealers and sales people. Scott, by far, is the most attentive caring and professional sales person, by far, that I have encountered. Great advice and "cuts to the chase" unlike most, if not all auto sales people. I would strongly recommend him, as I already have, to anyone looking for a car. More

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I had a great experience, kyle was awesome. the process was very smooth from the test drive to signing papers! the process was very smooth from the test drive to signing papers! More

by nellemurrayy Verified Customer Verified Customer

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Excellent dealership and overall service. Dan as usual made very simple and easy process to purchase the car. Everyone at dealership was great. Dan as usual made very simple and easy process to purchase the car. Everyone at dealership was great. More

by npatel78 Verified Customer Verified Customer

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I pulled up to the dealer and the car spoke to me. I sat in it. Left. Came back. Drove it. I wanted the papers to sign right then and there. It was getting a little late but they worked together, hus I sat in it. Left. Came back. Drove it. I wanted the papers to sign right then and there. It was getting a little late but they worked together, hustled and I left that night with a beautiful vehicle. Thank you More

by LINEJUNK Verified Customer Verified Customer

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They made my experience seamless and easy. Lauren and Brooks were transparent, and it made the buying experience a great one. Lauren and Brooks were transparent, and it made the buying experience a great one. More

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Everyone was pleasant and professional. They quickly found a car that met my preferences. The purchase transaction was smooth as was picking up the vehicle. They quickly found a car that met my preferences. The purchase transaction was smooth as was picking up the vehicle. More

by abcleveland Verified Customer Verified Customer

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Long term relationship - they do a nice job. Service, sales and support, as well as their loaner car program, are all top notch. Ralph is a great salesman that tries to make sure the buyer is Service, sales and support, as well as their loaner car program, are all top notch. Ralph is a great salesman that tries to make sure the buyer is happy. More

by cclavin Verified Customer Verified Customer

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I received wonderful service from Scott and BMW West Chester. We’ve bought several cars from Scott and always have a great experience. My service advisor Melissa was so helpful, empathetic and was a g Chester. We’ve bought several cars from Scott and always have a great experience. My service advisor Melissa was so helpful, empathetic and was a great communicator. My new car in “Vegas red” is gorgeous. I appreciate doing business with people I know and like. More

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