Brooks Falzone | Page 31

Great personalized service by Brooks Falzone The power steering motor on my 2013 Honda Accord died. Brooks Falzone was my Service Advisor. He had the problem identified quickly, ordered a new m The power steering motor on my 2013 Honda Accord died. Brooks Falzone was my Service Advisor. He had the problem identified quickly, ordered a new motor, and had it installed within in 24 hours. Her arranged for a rental car, had them pick me up, and even came in on his day off to make sure all was working well when I picked my car up. I could not be more pleased! More

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Efficient service I not only purchased my car from Crown Honda but I have continued getting it serviced there due to the efficient manner in which my needs are met. A I not only purchased my car from Crown Honda but I have continued getting it serviced there due to the efficient manner in which my needs are met. A more recent example is my last service. I had a concern of a consistent rattle which seemed to come from the left rear quarter panel. I told Brooks about this. They searched the problem and found it to be in the rear hatch. It was a defective part which was covered by warranty. I no longer have that annoying sound. Thank you. More

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Buying a new car was never so easy! I was searching for a new Honda CR-V Touring model in a certain color. I used several internet sales search engines and stopped at a few dealers. The I was searching for a new Honda CR-V Touring model in a certain color. I used several internet sales search engines and stopped at a few dealers. The experience was not very good. I then accidentally found Crown Honda who had just what I wanted at a great price. I was skeptical to say the least. I called and spoke to Gloria Baraban and asked what was the bottom line on this model seeing that the advertised price was so low. I was certain there had to be a catch. Ms. Baraban encouraged me to come and try the car an see if it was what I wanted. No hard sales at all. My wife and I came saw the car and fell in love with it. Gloria had the car detailed and a couple of minor items we found were taken care of immediately. I would definitely buy here again. It was a pleasure. More

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Excellent Customer Service Brooks Falzone provided excellent customer service to me last week, 6/2. I brought my daughter's car in for new tires, balancing and alignment. When Brooks Falzone provided excellent customer service to me last week, 6/2. I brought my daughter's car in for new tires, balancing and alignment. When Brooks discovered that only 3 of the needed tires were in stock, he called the Tampa dealership to have one sent over and immediately arranged for me to be driven home although I live outside the 10-mile "courtesy" van limit. Brooks was off the next day but arranged for a driver to pick me up from my home at the time I specified. Both courtesy drivers were very polite and courteous. Best of all, my daughter's car drove like a new vehicle: All in all, it was a great experience at Crown Honda. More

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Brooks Falzone - Second to None! Over the years my husband Joe and I have encountered all manner of service advisors from coast to coast regarding the repair of our cars. Many of thos Over the years my husband Joe and I have encountered all manner of service advisors from coast to coast regarding the repair of our cars. Many of those service advisors were truly superb, but not even one of them could compare with Brooks Falzone in rendering to us such professional, gracious service. It was obvious to Joe and to me that Brooks sees the customer as "Numero Uno," and treats the customer accordingly. Brooks truly gives Crown Honda a good name by the way he relates to Honda's customers. Kudos to Crown Honda for hiring such a competent and kind service advisor as Brooks Falzone! From the moment we met Brooks, we knew he was "the Real McCoy," and did he ever prove himself with his service and insights and spirit of helpfulness! More

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Great service experience Brooks Falzone is the best service advisor at Crown Honda. He is honest, friendly and knowledgeable. I trust his recommendations and appreciate the Brooks Falzone is the best service advisor at Crown Honda. He is honest, friendly and knowledgeable. I trust his recommendations and appreciate the work he does. More

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Great Customer Service I went in for an oil/filter change and tire rotation. The service was efficient and professional, Brooks kept me updated often, allowed me to make de I went in for an oil/filter change and tire rotation. The service was efficient and professional, Brooks kept me updated often, allowed me to make decisions without pressure on any recommendations that they found my vehicle may benefit from. Brooks was knowledgeable and took the time to explain everything to me. He was honest-didn't try to sell me anything that was broken or warranted at that time. Brooks went over and above to provide quality customer service, I will definitely be going back in the future for service and would highly recommend them as well! More

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Rogue noise in steering column Brooks dealt with our occasional noise with confidence that he and his team would be able to isolate and correct it. We followed his recommendation an Brooks dealt with our occasional noise with confidence that he and his team would be able to isolate and correct it. We followed his recommendation and left our car with them for the day. He responded quickly to emails with schedule and updates and even coordinated a pickup for my wife. Problem solved! Thank you Brooks! Denis More

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A Happy Customer I brought 2013 Honda Fit in for service and have warranty switched to me. Brooks Falzone gave me excellent service and I liked his businesslike manner I brought 2013 Honda Fit in for service and have warranty switched to me. Brooks Falzone gave me excellent service and I liked his businesslike manner. I am pleased that Brooks Falzone was assigned me as service advisor and it will keep me returning to Crown Honda for service on my vehicle. More

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Our thanks to Brooks Falzone at Crown Honda! From the time we pulled into the express service area we were greeted with warm enthusiasm and treated with respect. We are visiting from Pennsylvani From the time we pulled into the express service area we were greeted with warm enthusiasm and treated with respect. We are visiting from Pennsylvania and wanted our car checked before we head back home. Our service advisor was Brooks Falzone who was very informative and professional in writing up our service order. Brooks has a warm and friendly manner that made our experience very pleasant. He is a great asset to Crown Honda. At his invitation we will look forward to visiting again next year. Thank you Brooks! More

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