LANDON HILL
LANDON HILL at Russ Darrow Metro Mazda

LANDON HILL

SERVICE ADVISOR

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of LANDON HILL

June 05, 2026

Dealership Rating
Employee Rating

I love the video showing me the status of my car, Landon is well-spoken and kind. Thank you. More

by MDIAMONIQUE
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 05, 2026

Russ Darrow Metro Mazda responded

It’s great to know the video updates offered insight into your Mazda’s status. Landon will be pleased to hear your comments about his professionalism and kindness. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Landon is always a pleasure to work with. He has great customer service and is very knowledgeable! More

by LYSH.WARD
Recommend Dealer
Yes

Other Employees Tagged: LANDON HILL

Jun 03, 2026

Russ Darrow Metro Mazda responded

We are so glad that we had the opportunity to work with you, and that Landon and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jalen Moore jalen.moore@russdarrow.com

May 31, 2026

LYSH.WARD responded

Landon is always a pleasure to work with. He has great customer service and is very knowledgeable!

May 31, 2026

Dealership Rating
Employee Rating

They do a great job of telling me what my car needs and showing prices up front. More

by heatherryan00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Miguel Mazaba

May 31, 2026

Russ Darrow Metro Mazda responded

Our service team is glad we could clearly explain what your Mazda CX-5 needed and show pricing upfront. Thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating! We’re glad Victor clearly explained today’s service and future maintenance while performing your oil change. Enjoy your Mazda. Jalen Moore jalen.moore@russdarrow.com

May 11, 2026

Dealership Rating
Employee Rating

Very friendly service, and repairs were completed within the estimated time frame, including a recall update. We will definitely be returning customers! More

by ARODEMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

May 11, 2026

Russ Darrow Metro Mazda responded

It’s great to hear our team provided friendly service and completed your Mazda3 repairs and recall update on time. We appreciate your trust and look forward to welcoming you back. Jalen Moore jalen.moore@russdarrow.com

May 10, 2026

Dealership Rating
Employee Rating

I have been a customer since 2019 when I purchased my vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! More

by ponnieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2026

Russ Darrow Metro Mazda responded

Thank you for your loyalty since 2019 and for trusting us with your Mazda CX-5 service needs. We’re glad to have earned your satisfaction and look forward to helping you again soon. Jalen Moore jalen.moore@russdarrow.com

May 09, 2026

Dealership Rating
Employee Rating

If I could give Landon a higher rating I would! My experience buying my new CX5 a few weeks ago was hands down the absolute best car buying experience I have ever had. I had two transactions in A More

by LORI.A.ECKHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, Miguel Mazaba , Gwen and Noah (who help me with buyout of my lease )

May 09, 2026

Russ Darrow Metro Mazda responded

Your feedback made our day. Thank you for highlighting Landon and our team’s efforts during your CX-5 lease transfer and new purchase. We’re thrilled to earn your loyalty as a lifelong Mazda owner and hope you enjoy every mile in your new CX-5. Jalen Moore jalen.moore@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

I didn't appreciate how I asked questions first before the diagnostic of my car and was charged 111 dollars to just check what was wrong with my car and my car wasn't even fixed this is the second time th More

by SARINAGIDARISINGH
Recommend Dealer
No

Other Employees Tagged: LANDON HILL

May 10, 2026

Russ Darrow Metro Mazda responded

Sarina, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

May 03, 2026

Dealership Rating
Employee Rating

I'm been going there for ten years on and off and Landon was the best customer service person I've had. When they thought my repairs would take more time Landon set me up with a loaner car for the rest of t More

by andrewdoyle247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Russ Darrow Metro Mazda responded

Thanks for trusting us with your Mazda CX-90 service over the past decade. We’re glad Landon could arrange a loaner and our technicians swiftly handled your sunroof repair. Your confidence in our transparent, fair approach means a lot and we look forward to serving you again. Jalen Moore jalen.moore@russdarrow.com

May 01, 2026

Dealership Rating
Employee Rating

They all did a great job on my Mazda, I especially love the videos of the work. More

by gardencrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

May 01, 2026

Russ Darrow Metro Mazda responded

Thank you for the kind review. We’re delighted our service team did a great job on your Mazda and that the videos kept you in the loop. Please reach out when you’re ready for your next service. Jalen Moore jalen.moore@russdarrow.com

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