Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick | Page 2

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
265 Reviews

Industry Experience

25 yrs, 6 mos

4.8

265 Reviews

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265 Reviews of Bruce Carrick

June 23, 2026

Dealership Rating
Employee Rating

Brought my 2023 Mazda CX5 in for warranty repair. Problem was solved quickly and professionally for no charge. It would have been even nicer if they washed the car. But, you can’t always get every More

by Rick
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 23, 2026

Russ Darrow Metro Mazda responded

It's great to hear your 2023 Mazda CX-5 issue was handled promptly and at no extra cost. We’re pleased you received professional warranty service. We appreciate your suggestion about a complimentary car wash and will keep it in mind. Jalen Moore jalen.moore@russdarrow.com

June 19, 2026

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Service was done with top quality, communication was great and they got everything done quickly and efficiently! More

by PEDRO.LAPETRA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 19, 2026

Russ Darrow Metro Mazda responded

It’s great to know the service on your Mazda CX-5 was top quality and our communication kept you informed. We’re glad the work was completed quickly and efficiently. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

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Easy appointments, excellent service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service. More

by mketalker
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Recommend Dealer
Yes
Jun 19, 2026

Russ Darrow Metro Mazda responded

Thank you for noting how easy scheduling can be and for recognizing our transparent cost estimates. We’re glad the service and parts pricing met your expectations. Bruce and our team appreciate your feedback and look forward to helping with your Mazda in the future. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

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Scheduling my appointment was quick and easy. Oil change and tire rotation were fast and friendly More

by CJCALIMLIM
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Recommend Dealer
Yes
Jun 18, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating and for trusting us with your Mazda CX-50. We’re delighted scheduling your appointment was effortless and that the oil change and tire rotation were fast and friendly. Jalen Moore jalen.moore@russdarrow.com

June 14, 2026

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Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I More

by MICHELLECOLE13
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jun 14, 2026

Russ Darrow Metro Mazda responded

It’s great to know Bruce and our service crew provided professional and personable care during your recent Mazda CX-5 oil change. We’re glad the complimentary car wash was a nice touch. Thank you for choosing us and sharing your positive experience. Jalen Moore jalen.moore@russdarrow.com

June 12, 2026

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In Bruce I trust. I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service a More

by Mike
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Recommend Dealer
Yes
Jun 12, 2026

Russ Darrow Metro Mazda responded

Your trust in Bruce means a lot to us. We’re honored by your loyalty over the past ten years and across four vehicles. Serving your Mazda CX-30 has been a pleasure and we look forward to supporting you in the years ahead. Jalen Moore jalen.moore@russdarrow.com

June 11, 2026

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I have never been charged a surcharge when paying via credit card at other Mazda dealerships. I think charging a surcharge when the cost of repairs are already high speaks to how much your location value More

by ericatruss
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Recommend Dealer
Yes
Jun 14, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Erica, feel free to contact us at your convenience. Jalen Moore jalen.moore@russdarrow.com

June 05, 2026

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recommend this dealer as the communication was prompt, clear and transparent on all the services they did More

by Wenhao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 05, 2026

Russ Darrow Metro Mazda responded

Thank you for recommending us and for highlighting our prompt, transparent communication during your Mazda CX-5 service. We’re glad the details of the work gave you confidence. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

June 04, 2026

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great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! More

by gwenmcdonald7
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Zoe DeRose , Gwen Moore, Jalen Moore

Jun 04, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to see your loyalty over the past four years and four vehicle purchases. Jalen, Zoe, Bruce, and Nick appreciate being part of your experience. Thank you for choosing us again. Jalen Moore jalen.moore@russdarrow.com

May 31, 2026

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Russ Darrow Mazda is AMAZING! !! Always courteous,professional and attentive!!!!!! My experience is always top tier More

by PRESENSEOFAQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

May 31, 2026

Russ Darrow Metro Mazda responded

Thank you for the fantastic feedback on your Mazda CX-30 service. We’re delighted our team provided courteous, professional, and attentive care. We look forward to supporting your next visit. Jalen Moore jalen.moore@russdarrow.com

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