Freddy Padilla
Freddy Padilla at Glen Toyota
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Freddy Padilla

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.7
513 Reviews

Dealership Experience

9 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

513 Reviews

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513 Reviews of Freddy Padilla

September 20, 2023

Dealership Rating
Employee Rating

Went in for an issue with radio. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. More

by Former customer
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business. However my team did text you the radio quote since you were in a rush when you were here and did make multiple attempts to reach you via phone and text. Additionally we did not charge you a diagnostic fee after pulling out your radio from the dash to perform and extensive check. Also to tag all of our Advisors with negativity and bash us is blatantly cruel and out of control since they were not the ones to help you and one is not even here she is on maternity leave. We wish you well and karma. Thanks Rob D GM

Sep 21, 2023

Former customer responded

No call no text Rob. Been coming there since 2019. I would have been happy to pay the fee and have the radio purchased and installed if I got the courtesy of a call , Email, text anything.

September 18, 2023

Dealership Rating
Employee Rating

Loyal customer for over 30 years. Apparently, the Sales Manager is more concerned about selling a car than addressing customer loyalty. His apparent indifference to a key fob issue, More

by RFELTON801
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kraiza, Bob Baran, Neil Dimaso, Jason Forkins , Joe Croce, Service Mgr. 5 stars

September 14, 2023

Dealership Rating
Employee Rating

This dealership is top notch and always on the ball! Takes my car in right away, and handles me with the utmost of professionalism! Never have an issue. More

by Jcspedtch1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales

September 02, 2023

Dealership Rating
Employee Rating

Service area once again friendly and courteous. Came in for routine and a concern. My RAV4 was fully checked and explained to me why I had no need to be concerned. Many places would have tried to f More

by darlene.lehr
Recommend Dealer
Yes

September 02, 2023

Dealership Rating
Employee Rating

They typically have availability and deal with whatever issue you have promptly. Everyone there is kind and courteous! More

by melissaweisbach
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes

September 01, 2023

Dealership Rating
Employee Rating

When I got to the place everyone was having a team meeting. Someone in training named Eddie helped me and was friendly. When I was leaving I asked if my Toyota care was applied to my bill and Freddy More

by hearts7sf
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

August 30, 2023

Dealership Rating
Employee Rating

Very efficient and provides good services. I like online appointments worked well without calling agent. More

by Taka
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 25, 2023

Dealership Rating
Employee Rating

The issue with water collecting in my rear driver side door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. More

by jslivinsky
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

August 23, 2023

Dealership Rating
Employee Rating

The service I have received at Glen Toyota over time has been excellent, attentive, and friendly, as always. More

by sedycias
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Kelsey Cimillo , Juan Cordon

August 21, 2023

Dealership Rating
Employee Rating

Good job on my oil change. The service was over all good. I would recommend other people to use them More

by wshereka5
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Kelsey Cimillo , Juan Cordon

Aug 31, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

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