Bruce Rosales | Page 45

Worst Experience(Sales, Service and Customer Service) I do not know where to start but I have almost life threatening experience from my Toyota highlander. I am using Toyota since I got driving license an I do not know where to start but I have almost life threatening experience from my Toyota highlander. I am using Toyota since I got driving license and I never had this kind of experience before. I was driving on an I-95 truck route. There was one truck ahead of me and one behind me and there are other vehicles on side. There were no option to go any side and suddenly my engine stopped and I was not able to speed up my car even using full accelerator. Truck behind me pressing his horn, which scared me. I almost leave all hope and luckily it started again and I survived but I got very scared by this incident that I am still scared of driving that car. I took that car to Glen Toyota from where I got that Toyota highlander (One of the worst mistake by choosing that dealer). I explained them my situation but its look as if they do not care much. They just want to sell their vehicle. The service provider Richard was very rude with me. They took my car but refused to give me loaner. After so much requesting, he gave me Corolla, very small car. Next day, I got information about safety recall in Toyota highlander. According to that recall, I am facing that entire problem that was mentioned in recall. I call glen Toyota and to my surprise, they are not aware about any recall. They were not ready to accept even after ask them to check online. I had to call Toyota customer service and then they accepted (Toyota customer service experience was also not pleasant). Next day, they told me they did not find anything in car and want me to take my car back and drive them. I told them if you are taking responsibility that, that kind of problem will not come again then I can take car. They refused to take any responsibility. I told them, take this car back and give me new one. They refused for that. My car is with them since 3 months and there is no resolution yet. Glen Toyota is worst dealer I have seen. Specially, their Service Center is one of the worst. Whenever, I go for service they forget something and I have to go back to fix it. I have tried Toyota Customer service as well and they said they will talk to dealer and told me that it's dealer's fault. Toyota is saying it is dealer's fault and dealer saying its Toyota’s fault. I do not know what to do. I will never by Toyota again. I am paying for Highlander and driving Corolla. I am planning to sue Toyota and Glen Toyota both for misbehaving with me and ask me to drive faulty car where there is risk of life. I cannot tell you, how scared I am from that incident. Just sharing so someone else do not have to face that kind of trouble. Thanks for reading. More

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Bruce took care of everything from start to finish very professional. The new service department is beautiful and welcoming the display actually welcomes you by your name. professional. The new service department is beautiful and welcoming the display actually welcomes you by your name. More

by Nzirvi Verified Customer Verified Customer

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Your team has the best customer service. Always have been met with a smile and never had any issues. I will always go to you. Thank you all!! met with a smile and never had any issues. I will always go to you. Thank you all!! More

by awatner Verified Customer Verified Customer

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I love the services offered and the order in which they take care of each individual appointments. From day one the services has been well taken care of take care of each individual appointments. From day one the services has been well taken care of More

by prentothomo Verified Customer Verified Customer

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Scheduling was so easy and efficient. Staff st service center was friendly and helpful. Time spent was less than an hour for first time oil change. So happy I chose Glen Toyota for service! center was friendly and helpful. Time spent was less than an hour for first time oil change. So happy I chose Glen Toyota for service! More

by donna Verified Customer Verified Customer

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I have been very happy with Glen Toyota’s service department. They are fair with prices of service work and the job is done right. department. They are fair with prices of service work and the job is done right. More

by Ed Verified Customer Verified Customer

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Prompt, efficient, courteous,clean Prompt,efficient,courteous,clean knowledgeable. Have been using them through 3 Toyota’s and would definitely use them again. Very accommodating. Can Prompt,efficient,courteous,clean knowledgeable. Have been using them through 3 Toyota’s and would definitely use them again. Very accommodating. Can’t say anything more. Everything done well. More

by Halpern.rita Verified Customer Verified Customer

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Friendly atmosphere created by the staff makes you feel welcome. Professionalisms of technicians builds a trust that your car will have the best possible care. welcome. Professionalisms of technicians builds a trust that your car will have the best possible care. More

by mariuszrebisz Verified Customer Verified Customer

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Exelente gracias buenas atencciones y trato muy amable mucho mejor q cuando compre el otro toyota camry 2012 .. en esta vez me explicaron mejor todo Los numero mucho mejor q cuando compre el otro toyota camry 2012 .. en esta vez me explicaron mejor todo Los numero More

by ATERRISAGE Verified Customer Verified Customer

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Bruce is and great guy, who offers Excellent customer service. Every time i visit Glen Toyota, Bruce knows my face and Remembers my name. It makes me feel good as a client. service. Every time i visit Glen Toyota, Bruce knows my face and Remembers my name. It makes me feel good as a client. More

by kcast1978 Verified Customer Verified Customer

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