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Bryan Adams
421 Reviews
421 Reviews of Bryan Adams
July 18, 2020
Very Accommodating! While visiting Des Moines from Carmel, IN a trouble light appeared on my dash. Audi Des Moines service department was very accommodating, and although While visiting Des Moines from Carmel, IN a trouble light appeared on my dash. Audi Des Moines service department was very accommodating, and although it took some time they were able to get my car into the shop for a thorough check. During the eval of my car Bryan sent me a video detailing his inspection. After a good report, a reset of the indicator and no further issues I was on my way. I wouldn't hesitate to recommend Audi of Des Moines for service work. More
by SCASTLE610
Verified Customer
July 17, 2020
Service for my 2018 RS3 The service at Audi of Des Moines is without a doubt the best service experience in the automotive market. The service reps Mark Rummans and Bryan Ada The service at Audi of Des Moines is without a doubt the best service experience in the automotive market. The service reps Mark Rummans and Bryan Adams are exceptionally knowledgeable and truly know how to provide an excellent customer service experience from the moment you walk into dealership through the moment you leave completely satisfied. Always efficient and effective. 100% recommend the dealership to family and friends based on service experience. Never had an issue when servicing my car. That is true customer service! Thanks, Jorge Pereles More
by jorgepereles
Other Employees Tagged: George Meza, Aleksandr Yanouskiy , Mark Rummans
July 16, 2020
Fast - prompt communication. Excellent service advisory. Maintenance report was great. Video from service tech - great job - explaining the inspection. The only annoying part is this survey process r Maintenance report was great. Video from service tech - great job - explaining the inspection. The only annoying part is this survey process requiring 25 words. More
by darrellbirck
July 16, 2020
Brought my Q5 in for an airbag recall. Had a miscommunication with the service department about an emergency key. Bryan took my criticism very professionally. I am certain he and his excellent miscommunication with the service department about an emergency key. Bryan took my criticism very professionally. I am certain he and his excellent staff will resolve the issue thoroughly, because they are so clearly on-the-ball when it comes to taking care of the little details. More
by KAsjes
Other Employees Tagged: Aaron B. (Thanks for the video, it was helpful.)
July 16, 2020
oil change The dealership was clean. The service center seemed to be closed at 5:00, so had to check-out with the gal upfront. Was asked to go find my own car. The dealership was clean. The service center seemed to be closed at 5:00, so had to check-out with the gal upfront. Was asked to go find my own car. More
by JMULLEN5
July 15, 2020
Rude Service The service provider whom I spoke with said “this is not an Audi!” I bought my car at your dealership and he only was concerned about how much he was The service provider whom I spoke with said “this is not an Audi!” I bought my car at your dealership and he only was concerned about how much he was going to charge me per hour after he learned I had a BMW. I have bought two cars at your dealership and enjoyed the process of buying the cars and the people were pleasant. I also have a lifetime agreement for oil changes at your establishment. Now I wonder why? More
by pmattingly0
Other Employees Tagged: Mark Rummans
July 15, 2020
Took almost 2 hours for an oil change We had an appointment on saturday at 11. Took about 2 hours for oil change. Service advisor was great at her job and keeping us informed. Car was wash We had an appointment on saturday at 11. Took about 2 hours for oil change. Service advisor was great at her job and keeping us informed. Car was washed and vacuumed which made us happy. More
by elizabethmmurphy
July 08, 2020
This Audi dealership is very friendly & professional. This Audi dealership is very friendly & professional. The facility is relatively new and very clean. They picked my TT up services it and returned it This Audi dealership is very friendly & professional. The facility is relatively new and very clean. They picked my TT up services it and returned it to me. I am very pleased with them. More
by WES4488
Other Employees Tagged: Brent Schettler, George Meza
July 06, 2020
same trouble with aircondition took my 2014 Audi A4 in for air condition blowing warm air. had same trouble 10 months ago, paid $900.00 and they said it was fixed after replacing co took my 2014 Audi A4 in for air condition blowing warm air. had same trouble 10 months ago, paid $900.00 and they said it was fixed after replacing condenser and o rings. I am upset that they would charge me a diagnostic fee and still could not fix issue only recharge system. More
by LYNDON.CARTER1690
