Bryan Downs
Bryan Downs at #1 Cochran Buick GMC Monroeville

Bryan Downs | Page 15

Service Advisor

#1 Cochran Buick GMC Monroeville

4520 William Penn Highway
Monroeville, PA 15146

Contact Me
4.8
155 Reviews

Dealership Experience

13 yrs, 10 mos

Industry Experience

22 yrs, 5 mos

4.8

155 Reviews

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155 Reviews of Bryan Downs

January 12, 2025

Dealership Rating
Employee Rating

Ive bought many new cars over the years including three from Cochran. Generally when you bring a car in for service your treated like a number. This experience was different. The service advisor Bryan was More

by Jjanitor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2025

#1 Cochran Buick GMC Monroeville responded

Thank you for taking the time to share your experience with us! We appreciate your honesty, and will share your comments with both our sales and service teams. Please let us know if there's anything we can do to improve your experience- we value your loyalty, and would like to work with you again!

January 10, 2025

Dealership Rating
Employee Rating

The process was seamless, my appointment was scheduled sooner than I anticipated, I was taken back as soon as I arrived, and my inspection was done quickly. Everyone was nice and helpful. It was really More

by Beth Bovo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2025

#1 Cochran Buick GMC Monroeville responded

We're happy to help get you back on the road! Please let us know if you need anything else. We hope to see you again!

January 09, 2025

Dealership Rating
Employee Rating

The service rep Bryan Downs was excellent as always. And all were courteis Tanks very much to all. More

by jjemsm6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for the great review! It's our pleasure to help. We value your loyalty, and look forward to working with you again!

January 07, 2025

Dealership Rating
Employee Rating

Great and quick experience great service - easy to work with friendly service make you feel at home More

by casciato259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Bates, Ron Bettencourt, Gerry Tyler

Jan 08, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for sharing your great experience with us! We appreciate your business, and hope to work with you again.

December 26, 2024

Dealership Rating
Employee Rating

I'm satisfied with the result of my repairs. Also, the waiting area is clean and pleasant while waiting. More

by elderdlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

#1 Cochran Buick GMC Monroeville responded

We're glad to hear you enjoyed your visit! Please let us know if you need anything else.

Dec 30, 2024

elderdlong responded

Pleasant experience.

December 16, 2024

Dealership Rating
Employee Rating

Had good service, wait time was a little long, great service!!! Had no problems with service More

by Hfitzroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Bates, Ron Bettencourt, Gerry Tyler

Dec 16, 2024

#1 Cochran Buick GMC Monroeville responded

Thank you for the recommendation! We appreciate your patience, and hope for another opportunity to serve you in a timely manner in the future.

December 02, 2024

Dealership Rating
Employee Rating

Brian always does a great job communicating with me regarding my truck. He seems to keep everyone else in line at the shop too (just something I noticed as a manager at work myself) and on task. Very m More

by palmepd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

#1 Cochran Buick GMC Monroeville responded

Thank you for taking the time to share your great experience with us! We truly appreciate the kind words, and hope to work with you again.

November 20, 2024

Dealership Rating
Employee Rating

Excellent with every visit. From purchase to service. Lee Plimpton was great with the purchase! Bryan Downs is always great with service. Very honest people. Very detailed. More

by elderlois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Plimpton, James Tompkins

Nov 22, 2024

#1 Cochran Buick GMC Monroeville responded

Thank you so much for the glowing review! We'll certainly pass along your praise to our team. We value your continued loyalty, and look forward to serving you again!

August 12, 2024

Dealership Rating
Employee Rating

Courtesy, promptness, reliable. I can count on this dealership to do superior craftsmanship excellent work. More

by Darwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Bates, Ron Bettencourt, Gerry Tyler

Aug 13, 2024

#1 Cochran Buick GMC Monroeville responded

Thanks so much, Darwin! We value your loyalty, and look forward to seeing you again.

April 16, 2024

Dealership Rating
Employee Rating

Always top service. Clean facility. A pleasure to communicate with Bryan. He is detailed in supplying an update on my vehicle, and review future options for my next vehi More

by Miller.Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

#1 Cochran Buick GMC Monroeville responded

Thanks for sharing your great experience with us! We're thrilled to hear our team provided top notch service, and we look forward to serving you again.

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