Bryan Hastings
Bryan Hastings at Kenny Ross Subaru

Bryan Hastings | Page 69

Service Advisor

Kenny Ross Subaru

11299 Lincoln Hwy
North Huntingdon, PA 15642

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4.8
816 Reviews
4.8

816 Reviews

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816 Reviews of Bryan Hastings

March 13, 2023

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Employee Rating

The appointment was scheduled quickly; and the work was done quickly. I was kept in the loop on the performed work. More

by aels73
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 14, 2023

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 13, 2023

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Always great customer service at the service department! Waiting area is very nice and spacious with snacks to tide you over while you wait! More

by KMMURRAY71
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2023

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 12, 2023

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I've always had good service with this dealer. The only thing that was "off" this time was a momentary dead battery as a result of the technician leaving the headlights on while changing the oil. More

by CJ_OBLEY
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2023

Kenny Ross Subaru responded

We appreciate your feedback and are eager to better your return experience.

March 11, 2023

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My Forester’s first appt. Was finished quickly and they even washed my vehicle for me! Found a recall to take care of while it was there too! More

by JMSCLAGO
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Recommend Dealer
Yes
Mar 13, 2023

Kenny Ross Subaru responded

Great to see you back again so soon, Sarah!

March 11, 2023

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Expensive didnt do 25point checks dont trust mechanics to check what i ask for will not return More

by C.TRIPONEY
Service Price Transparency
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Recommend Dealer
No
Mar 13, 2023

Kenny Ross Subaru responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 13, 2023

C.TRIPONEY responded

I understand that you have higher overhead than a small local garage but what you charged me for brake rotors and pads for one axle should have done the entire vehicle I know because I’ve done my own work for years. My fluids weren’t even topped off, so how do I know they checked my differentials and CVT levels like I asked

Mar 13, 2023

C.TRIPONEY responded

c.triponey@comcast.net

March 10, 2023

Dealership Rating
Employee Rating

Helpful and knowledgeable employees made you feel welcome and showed interest in the vehicle and the work to be done More

by WOCH48
Service Price Transparency
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Recommend Dealer
Yes
Mar 10, 2023

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 09, 2023

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Guys at the service desk are great. Friendly and eager to accommodate. Mr. Boughter was very instrumental a while back in assisting with an issue which may have been devastating. Good g More

by tomgrove
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steven Runion, Mike Siefers , Howard Boughter

Mar 09, 2023

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 08, 2023

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Employee Rating

They broke a stud on my rotor and charged me $110 to replace it. Rotated my tires and didn’t bother filling them to recommended pressure. More

by MMBETTERS
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Service Communication
Recommend Dealer
No
Mar 08, 2023

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 06, 2023

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Employee Rating

Excellent service experience. Service advisor was very helpful to address concerns and make sure work done to our satisfaction. More

by JB123
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Steven Runion, Mike Siefers , Howard Boughter, Jakob Krydick

March 01, 2023

Dealership Rating
Employee Rating

excellent service it was timely and conprehensive and they also washed the car they informed us as what they had done and even gaven us tips and informaion on the vehicle they we had forgotten More

by gberb0
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Recommend Dealer
Yes
Mar 01, 2023

Kenny Ross Subaru responded

We always appreciate seeing your consistent and ongoing positive contributions!

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