Bryan Hastings | Page 76

Though I purchased my vehicle from another dealership, Kenny Ross treats me like I bought it from them. Kenny Ross treats me like I bought it from them. More

by POWERBAND1 Verified Customer Verified Customer

Report | Print

This would have been a solid five, but the service department did not wash my car. As I was leaving, I saw other vehicles being washed..If you're going to advertise this as a perk, then follow throug department did not wash my car. As I was leaving, I saw other vehicles being washed..If you're going to advertise this as a perk, then follow through on it. More

by davekania13 Verified Customer Verified Customer

Report | Print

Thank you so much for the time you took with my Forester, going over it to make sure that it is safe. I now feel safe driving it. going over it to make sure that it is safe. I now feel safe driving it. More

by JOANANDJOE Verified Customer Verified Customer

Report | Print

Service Dept. Damaged my car while doing inspection and didn't tell me. Service manager greeted me when u cane to pick it up which I thought was odd. She stood at Damaged my car while doing inspection and didn't tell me. Service manager greeted me when u cane to pick it up which I thought was odd. She stood at my driver door with the door open and stated I'm the Service manager, is everything to your satisfaction? Meanwhile the door they damaged was opened so I could get in. After returning home a few days later I discovered the curled the bottom edge of my driver door. Yellow specks if paint on the area that is damaged. Which appears that they opened my car door and rammed into the lift arm while on the lift. The damage is noticeable from looking at the door on the outside. They never bothered to tell me they did this to my vehicle. My son is a mechanic and stared the technician would have knkwn he did this. To boot, this was an inspection appointment. They didn't bother to tell me that my wiper blades were bad. A few days after inspection it was raining hard and when I put my wipers on, I discovered that the blades are coming off. Plus the last two times i was there, they told me the washed the car. Well not a drop of water on the car and still had the same dirt and bird poop all over it, so i would say, they did not wash the car. I discovered all this after the inspection so I'm sure it's my word against theirs. I will NOT go back Kenny Ross Subaru! I mean accidents happen, you speak up and admit to the accident. Not just brush it under the rug like nothing happened and not say a word. More

Report | Print

Service was provided promptly and professionally. A courtesy car was provided since tires were not in stock. The service reps were friendly and helpful. A courtesy car was provided since tires were not in stock. The service reps were friendly and helpful. More

by DATMIMI Verified Customer Verified Customer

Report | Print

Very quick and easy to get in and out. Excellent people to talk to about what you want to have done. Excellent people to talk to about what you want to have done. More

by rat428 Verified Customer Verified Customer

Report | Print

Clean dealership Everyone that I have come in contact that works there is friendly and can answer questions that I have that works there is friendly and can answer questions that I have More

by MISSKAYE722 Verified Customer Verified Customer

Report | Print

My intent was to drop my vehicle off, get a loaner, and return once my vehicle was fixed. (I even asked for a loaner in my online appointment booking and called that morning to make sure a loaner would be return once my vehicle was fixed. (I even asked for a loaner in my online appointment booking and called that morning to make sure a loaner would be available) I ended up waiting at the dealership 2 hours and 15 minutes before getting my loaner car, when I knew I was going to need a loaner anyway. It took them a long time to let me know what was going on. I would have appreciated a little more consideration. I did not want to waste over 2 hours of my day there but ended up doing it anyway. Not a great experience. I came back the next day and my car was ready and it drives great now. More

by NICKBRETZ Verified Customer Verified Customer

Report | Print

Efficient,professional staff . appointment time was met and I was completely satisfied,did what needed done and I was gone in less than an hour appointment time was met and I was completely satisfied,did what needed done and I was gone in less than an hour More

by MOSCOWWATCHDOG5 Verified Customer Verified Customer

Report | Print

I always receive good service at this dealership. They treat me like I bought a Mercedes. They treat me like I bought a Mercedes. More

by FPIERMANI Verified Customer Verified Customer

Report | Print