Bryan Kufalk | Page 10

I feel confident in their work and trust them to take care of everything for me care of everything for me More

Report | Print

I was here for an oil change. Got in and out super fast and received a car wash :) great experience and staff was friendly! and received a car wash :) great experience and staff was friendly! More

Report | Print

Easy to deal with , great customer service special BRIAN at service department . Easy to make appointments . Service department very good job .on time to handle the job done at service department . Easy to make appointments . Service department very good job .on time to handle the job done More

Report | Print

Always great service, no matter who you deal with!! Very convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 More

Report | Print

The Russ Darrow team is top notch. They always go the The Russ Darrow team is top notch. They always go the extra mile and take care of me. Thomas and Lucas worked together seamlessly to take in my ol The Russ Darrow team is top notch. They always go the extra mile and take care of me. Thomas and Lucas worked together seamlessly to take in my old Jeep and send me off in my new one. More

Report | Print

Timely service, thorough review of what service I needed today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with! today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with! More

Report | Print

Very pleased with the service received. Friendly and informative staff and the recall work they did was done faster then expected. The service is consistently great! informative staff and the recall work they did was done faster then expected. The service is consistently great! More

Report | Print

The service was overall good. I think it is shameful that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could lead to people not being able to get their cards fixed during a very difficult time for many in our country, you should be embarrassed. I will never buy a vehicle from you again. Especially knowing that cost of debt and credit cards transactions to merchants is not drastically different. This is nothing more than a price gouging scheme. More

Report | Print

Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More

Report | Print

Felt Covid-19 safe and the service was completed quickly. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. More

Report | Print