Bryan Kufalk
Bryan Kufalk at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Bryan Kufalk | Page 4

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
128 Reviews
4.7

128 Reviews

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128 Reviews of Bryan Kufalk

August 22, 2025

Dealership Rating
Employee Rating

Friendly staff. Did let me know my service recall would take longer than I expected so I didn’t stay for the 3-4 hours needed More

by mitdalglei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Chad Ellis chad.ellis@russdarrow.com

August 20, 2025

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I had a positive experience. My salesman was Ben, and he was amazingly helpful during the whole experience! More

by KETS14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Odor , Ben

Aug 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

August 16, 2025

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I can always count on service help there. That's why I get all my tough service done there. More

by atomicchopperworks
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Chad Ellis chad.ellis@russdarrow.com

August 16, 2025

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We were stranded on our way home to Canada and Nate was so helpful, he and the tech worked diligently to help diagnose our Promaster to get us back on the road! Thank you so much for your help!! More

by MCKENZIE.ROBERT23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com

August 12, 2025

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Employee Rating

Bryan was extremely helpful with a warranty repair. He was friendly and courteous. I tried to schedule the same repair at Don Miller since they are closer to my home but their service manager wouldn' More

by jeremy.metras
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Chad Ellis chad.ellis@russdarrow.com

August 09, 2025

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Purchased Jeep here in 2020. Great vehicle Excellent service ! Your staff go the extra mile!! Thank you. More

by VLBWESTRICH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 09, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

August 06, 2025

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Dealership went above and beyond and fixed issues that multiple other dealerships couldn't fix! More

by sorchyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Chad Ellis chad.ellis@russdarrow.com

August 05, 2025

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Employee Rating

Went to pick up vehicle after PTU was replaced (under warranty). Drove down 2 hours on a Saturday. Car automatically was putting on parking break when put into park. Never did this before. Told Sara abou More

by Brittanyzehner
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Sara

Aug 08, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, Brittany, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chad Ellis chad.ellis@russdarrow.com

August 01, 2025

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Lucas and his team were able to diagnose a difficult problem with my truck. Lucas had great and prompt communication with me. He's awesome! More

by MARK.LUKOSAITIS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas , Lucas

Aug 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

July 29, 2025

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Employee Rating

Came in for some warranty work on my 2023 Challenger. Work was done correctly and Brian is very good to work with. More

by jhfiess19
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

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