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Bryan Serpa
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320 Reviews
320 Reviews
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320 Reviews of Bryan Serpa
May 26, 2018
Problems with tail light. 911 Thought a bulb was out on the brake light. Not that easy. Some critter chewed a few wires😡. Guys in service found the problem , fixed it and p Thought a bulb was out on the brake light. Not that easy. Some critter chewed a few wires😡. Guys in service found the problem , fixed it and price was not as bad as I thought it would be. Gotta look up stairs. What a treat to see the sports cars. CJ introduced himself. Nice guy. Thanks Brian,Daniel More
by SCNakashima
Verified CustomerOther Employees Tagged: Daniel Buono, CJ
Helpful 
May 24, 2018
Porsche Service First visit to Porsche FRESNO for service. Bryan was very professional & friendly. Pleased with everything, except my car was not washed & was told First visit to Porsche FRESNO for service. Bryan was very professional & friendly. Pleased with everything, except my car was not washed & was told it would be. More
by ASDEASIS
May 23, 2018
Consistent Brian is consistent in his attention to my service needs. He's always accommodating and has a good sense of judgement and concern for his customers n Brian is consistent in his attention to my service needs. He's always accommodating and has a good sense of judgement and concern for his customers needs. More
by DIMARTINEZ316
May 21, 2018
Great Service Experience Extremely friendly service group that makes you feel your business is very important to them. Always very professional and do all they can to make su Extremely friendly service group that makes you feel your business is very important to them. Always very professional and do all they can to make sure you have a truly great customer experience. This time the service was simply an oil change and tire rotation, but they made sure I was aware of the wait time and that they would be happy to transport me anywhere I might need/want to go. I waited it out and spent my time looking at all the great cars they had in the showroom area. More
by MARKEFREITAS
May 18, 2018
Not accommodating for car loaner. But no choice. Needed to bring the car for rear window repair.. My husband had to take time off to give me a ride back home. It is 45 min ride. When the car was re Needed to bring the car for rear window repair.. My husband had to take time off to give me a ride back home. It is 45 min ride. When the car was ready, I planned to pick up the car in the morning by taking Amtrack. Made an arrrangement with the service man to be picked up by the dealer shuttle. I kept on calling on my arrival at Fresno. No one answered. Finally I took Uber. More over I had long wait time until someone attended Actually Brian who is not my service person started helping. Shane was not going to be there, so he gave to Hugo. This is nothing to do with the Sevice person. It is the dealership that I have complaining about. We have Audi and Porsche. This dealership does not cater to customer service. We have had super service at Lexus and now we get excellent service at Mercedes. Hope you look into getting better. Atlesse considerate about out of town customer.& More
by gitagpatel
Other Employees Tagged: Shane Atkins , Hugo Gutierrez
May 16, 2018
Feeling special Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able to buy a car with this company, I'm very happy so far. More
by KACHINACHESTER
Other Employees Tagged: Shane Atkins , Hugo Gutierrez , Rohit Sharma
May 15, 2018
Air conditioner service Awesome customer service. Even though the service department was busy, Shane did not act like he was too busy to address my service request. Great att Awesome customer service. Even though the service department was busy, Shane did not act like he was too busy to address my service request. Great attention to customer service. More
by fresvidrio
Other Employees Tagged: Shane Atkins
May 09, 2018
Pain Free 45K Service I went to Fresno Audi to service my 2013 Q5. It was a pleasure working with Bryan Serpa as he was my Service Advisor. The work was done in a timely I went to Fresno Audi to service my 2013 Q5. It was a pleasure working with Bryan Serpa as he was my Service Advisor. The work was done in a timely and professional manner. Bryan was extremely hospitable and addressed all my questions about continuing with Audi Care. I would definitely use this facility again to service my vehicle and would highly recommend this location to others. More
by TCODY3
Other Employees Tagged: Bob Van Vliet
May 08, 2018
Communication problem They don't answer the phone. Voice mails are left just to make an appointment. They don't always call back. It takes several phone calls to get thr They don't answer the phone. Voice mails are left just to make an appointment. They don't always call back. It takes several phone calls to get through to someone and long holds. The work was excellent as far as I can tell, but they got the car Friday & kept the car over the weekend. No one called on Monday; we had to call 3 times on Tuesday just to find a live person who would answer the phone. Operator kept sending us to voicemail or a phone which never picked up. Agent said he got busy and he forgot to call to let us know the car was ready. We don't blame him, but if someone can't let us know, someone else should follow through. The worst part of the whole service appointment was trying to get someone on the phone to help us. It makes us think again about using another service place for the next appointment. I will give you 2 stars only because the service person was nice when we finally got to him, but as far as the dealership itself, you need to work on communication skills with your operator/appointment maker. More
by angeliak
May 08, 2018
Excellent service. Service writers are friendly and accommodating. Explain everything thoroughly and try to make the customers feel comfortable. The facility is spotless Service writers are friendly and accommodating. Explain everything thoroughly and try to make the customers feel comfortable. The facility is spotless. Waiting area is comfortable. More
by librio23
Other Employees Tagged: Dorsey Smith, Shane Atkins
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