324 Reviews
Write a Review324 Reviews of Bryan Serpa
June 01, 2018
R8 service Audi of Fresno take personal care for you. From the moment I went to the service department the entire experience was exceptional. I was greeted in a Audi of Fresno take personal care for you. From the moment I went to the service department the entire experience was exceptional. I was greeted in a friendly manner. The loaner was ready in no time. The car was serviced promptly. Really an exceptional experience More
Other Employees Tagged: Hugo Gutierrez , Juan Marquez
May 31, 2018
Oustanding customer service Their maintenance team are professional, courteous, and make sure my Audi is serviced extremely well. Every time I come in, they exceed my expectation Their maintenance team are professional, courteous, and make sure my Audi is serviced extremely well. Every time I come in, they exceed my expectations. They are always looking to make sure I am completely satisfied. More
Other Employees Tagged: Shane Atkins , Daniel Buono
May 30, 2018
Scheduled maintenance went well Have been bringing my Audi for years for service. Today Hugo and Bryan helped me. Got me in the loaner car and had me back and finished by lunchtime. Have been bringing my Audi for years for service. Today Hugo and Bryan helped me. Got me in the loaner car and had me back and finished by lunchtime. Simple and easy. More
Other Employees Tagged: Shane Atkins , Hugo Gutierrez
May 30, 2018
Excellent service Service staff are great. I always have coffee while I wait. Quick turnaround. It’s fun browsing the cars on the second level. Like a small car museum. Service staff are great. I always have coffee while I wait. Quick turnaround. It’s fun browsing the cars on the second level. Like a small car museum. More
Other Employees Tagged: Dorsey Smith, Shane Atkins , Hugo Gutierrez
May 26, 2018
Problems with tail light. 911 Thought a bulb was out on the brake light. Not that easy. Some critter chewed a few wires😡. Guys in service found the problem , fixed it and price wa Thought a bulb was out on the brake light. Not that easy. Some critter chewed a few wires😡. Guys in service found the problem , fixed it and price was not as bad as I thought it would be. Gotta look up stairs. What a treat to see the sports cars. CJ introduced himself. Nice guy. Thanks Brian,Daniel More
Other Employees Tagged: Daniel Buono, CJ
May 24, 2018
Porsche Service First visit to Porsche FRESNO for service. Bryan was very professional & friendly. Pleased with everything, except my car was not washed & was told First visit to Porsche FRESNO for service. Bryan was very professional & friendly. Pleased with everything, except my car was not washed & was told it would be. More
May 23, 2018
Consistent Brian is consistent in his attention to my service needs. He's always accommodating and has a good sense of judgement and concern for his customers n Brian is consistent in his attention to my service needs. He's always accommodating and has a good sense of judgement and concern for his customers needs. More
May 21, 2018
Great Service Experience Extremely friendly service group that makes you feel your business is very important to them. Always very professional and do all they can to make su Extremely friendly service group that makes you feel your business is very important to them. Always very professional and do all they can to make sure you have a truly great customer experience. This time the service was simply an oil change and tire rotation, but they made sure I was aware of the wait time and that they would be happy to transport me anywhere I might need/want to go. I waited it out and spent my time looking at all the great cars they had in the showroom area. More
May 18, 2018
Not accommodating for car loaner. But no choice. Needed to bring the car for rear window repair.. My husband had to take time off to give me a ride back home. It is 45 min ride. When the car was re Needed to bring the car for rear window repair.. My husband had to take time off to give me a ride back home. It is 45 min ride. When the car was ready, I planned to pick up the car in the morning by taking Amtrack. Made an arrrangement with the service man to be picked up by the dealer shuttle. I kept on calling on my arrival at Fresno. No one answered. Finally I took Uber. More over I had long wait time until someone attended Actually Brian who is not my service person started helping. Shane was not going to be there, so he gave to Hugo. This is nothing to do with the Sevice person. It is the dealership that I have complaining about. We have Audi and Porsche. This dealership does not cater to customer service. We have had super service at Lexus and now we get excellent service at Mercedes. Hope you look into getting better. Atlesse considerate about out of town customer.& More
Other Employees Tagged: Shane Atkins , Hugo Gutierrez
May 16, 2018
Feeling special Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able to buy a car with this company, I'm very happy so far. More
Other Employees Tagged: Shane Atkins , Hugo Gutierrez , Rohit Sharma