Honesty, Integrity, Credibility describes my personal
interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important
interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important aspect of choosing James Wood. I have used this dealer since 2007. Past and current interactions with personnel keeps me coming back for dependable, honest and valued customer experiences. Highly Recommend this dealership!
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by robcox15
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur since 2007. It's wonderful to hear that our commitment to honesty, integrity, and quality service across all departments has made such a positive impact on your experience. We look forward to continuing to provide you with dependable service and hope to see you again soon!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Long time customer I always come here for all major
service. Great place. Great people😊👋
service. Great place. Great people😊👋
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by shirleyoldcat1
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! We're thrilled to hear that you consistently choose James Wood Chevrolet Buick GMC Decatur for your major service needs. Our team strives to provide excellent service, and it's rewarding to know that you appreciate it.
We look forward to seeing you again soon!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
They did a great job changing the oil.
They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall.
They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall.
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by LINCOR7
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! We're thrilled to hear that you had a great experience with the oil change and key fob repairs at James Wood Chevrolet Buick GMC Decatur. Our team always aims to provide fast and accommodating service for our customers. We appreciate your support and look forward to seeing you again!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
James wood is a Friendly honest simple no nonsense quick
dealership. The entire workforce from sales, leadership to service is the bedt
dealership. The entire workforce from sales, leadership to service is the bedt
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by Stansde
Verified Customer
Verified Customer
Mar 08, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with the team at James Wood Chevrolet Buick GMC Decatur. Our commitment to honesty and efficiency is something we take pride in, and it's great to know that it resonated with you. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
When i was looking to buy a car I went to James Woods.
I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car
I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car I took it to James Woods knowing that taking to a dealership would be expensive but thought they would be able to correctly diagnos the issue and fix in a timely manner. Nope. They just threw parts at it guessing and cost me thousands in parts, labor and time. I had my vehicle there 3 times for same issue and each time they had the car for weeks. The last time was 2 months. That's when they finally found the issue after all the other trips there and thousands spent. Was never even offered a loaner car. I had my vehicle towed to another shop that fixed the issue in a week and for 9k less than James Woods would have charged. James Woods used to be a reliable family owned business that we always recommend. My family has bought several vehicles there. Since James passing it has gone down hill and now is a business that I tell people to stay away from.
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by LINZEE0422
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experiences at James Wood Chevrolet Buick GMC Decatur and to face ongoing issues with your car after multiple visits. We appreciate your long-standing support of our business, and are disappointed that we did not meet your expectations this time. I would like to encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your feedback is valuable to us, and we aim to provide the best service possible. Thank you for bringing this to our attention.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Bryan and the other members of the Service Department
always come thru and get the job done.
I am always treated with respect. Even when an emergency happens and I just "walk-in" with no appointment, I
always come thru and get the job done.
I am always treated with respect. Even when an emergency happens and I just "walk-in" with no appointment, I am always worked in and kept informed of the progress.
I wouldn't take my vehicle any place else.
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by katlyn57
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Katlyn! We truly appreciate your feedback about Bryan and our Service Department at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you've had consistent positive experiences, especially in emergencies. We look forward to continuing to provide you with excellent service. Take care!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Bryan Stanley has been my service advisor for several
years, and he has always done a fantastic job of caring for my pickup. Always friendly, knowledgeable, and very helpful. Can't say enough good thin
years, and he has always done a fantastic job of caring for my pickup. Always friendly, knowledgeable, and very helpful. Can't say enough good things about Bryan and the James Wood Service Department.
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by RONCOLAND
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I am thrilled to hear about your positive experiences with Bryan and our service team at James Wood Chevrolet Buick GMC Decatur. It's great to know that you feel well taken care of and supported with your pickup. We look forward to assisting you again in the future!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Zach in service has always made it a pleasure to do
business with James wood service I would highly recommend him and the whole team to anyone
business with James wood service I would highly recommend him and the whole team to anyone
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by Keith Bryan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Krystal Gipson, Zach Rhine
Feb 26, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
I'm thrilled to hear about your positive experience with Zach and our service team at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me! I look forward to serving you again in the future.
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
My experience has been positive, quality of work good,
employees informative and thorough,don’t have to worry about valuables left in vehicles.
employees informative and thorough,don’t have to worry about valuables left in vehicles.
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by WBREED4
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at James Wood Chevrolet Buick GMC Decatur. Our team prides itself on quality work and ensuring our customers feel secure about their vehicles. We appreciate your feedback and look forward to serving you again in the future!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Bryan's communication was top notch and service time was
good. Good Job and easy to complete.
good. Good Job and easy to complete.
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by DSDURAN2
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you! We greatly appreciate your kind words about Bryan and his communication and service time at James Wood Chevrolet Buick GMC Decatur. It's always our goal to make the process easy for our customers. We look forward to assisting you again in the future!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com