Bryce Shibata | Page 21

Breaks and Mirror I was very pleased that Maita Toyota was able to honor the coupon I had for the breaks and even though they ordered the wrong part for my mirror they I was very pleased that Maita Toyota was able to honor the coupon I had for the breaks and even though they ordered the wrong part for my mirror they were able to correct the error and have my Rav4 completed in a timely manner. More

by PINKPAM41 Verified Customer Verified Customer

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Brought in my 2008 Tacoma for its 90,000 mile maintenance. I haven't driven much since work was completed, but everything seems fine. My only disappointment was that the truck was not washed, during the major I haven't driven much since work was completed, but everything seems fine. My only disappointment was that the truck was not washed, during the major service. In the past when it was in for just an oil change, it was washed. Was I spoiled by this service? More

by FORE1234 Verified Customer Verified Customer

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Above and Beyond Brought our 2014 Rav4 in for what turned out to be a loose sunroof frame. Took tech Chris out to recreate the noises and he agreed it was coming from Brought our 2014 Rav4 in for what turned out to be a loose sunroof frame. Took tech Chris out to recreate the noises and he agreed it was coming from the sunroof area. Service writer Bryce wrote the work order and we showed him our warranty plan from another company (we purchased the vehicle used) and he followed up on it. Turns out the warranty company denied the claim as "rattles are not covered". Bryce went the extra mile and submitted the claim to Toyota HQ to see if the sunroof could get fixed as a "good will" gesture. We were in the process of appealing the warranty company's denial of our claim when Bryce notified us that Toyota would cover the costs of the replacement of the sunroof frame. Can't thank Bryce and Toyota enough for backing up their products!!!! FYI ... 2 Toyota family, the Rav4 and a 2017 Tacoma More

by JIM_MORALES Verified Customer Verified Customer

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Made it happen Finally recognized the problem, went the extra mile and fixed my seat, Yes!!! Awesome service team! I will be back. Thank you. Happy New Yea Finally recognized the problem, went the extra mile and fixed my seat, Yes!!! Awesome service team! I will be back. Thank you. Happy New Year! More

by FELISAJOHNSSCOTT Verified Customer Verified Customer

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Not performing services as promised I turned in the vehicle for a regular maintenance. The maita should change the oil, do multipoint checking, check the tire pressure, etc. Before the I turned in the vehicle for a regular maintenance. The maita should change the oil, do multipoint checking, check the tire pressure, etc. Before the service, my tire pressure was 27, 28,29 and 29. After the service, it is said on their paper the pressure of all 4 tires have been adjusted to 35. Guess what, all the tires' pressure remain the same like before the service. That indicate Maita has lied on their service report. Maita can't even adjust the tire pressure, how can you expect them and rely them on the other more important services? I will switch to other dealership for my future vehicle maintenance. More

by YEE-NIN-WONG Verified Customer Verified Customer

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Very Professional and transparent Thank you Bryce and Junko for helping me with the kid-hauler Camry! Back in action! Looking forward to our next service. Have a great day. Thank you Bryce and Junko for helping me with the kid-hauler Camry! Back in action! Looking forward to our next service. Have a great day. More

by JOSE.AGUILAR Verified Customer Verified Customer

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Great Service Staff Service staff are very efficient as well as friendly. Checking in my car is quick and easy. I get a phone call when service is complete so pickup of m Service staff are very efficient as well as friendly. Checking in my car is quick and easy. I get a phone call when service is complete so pickup of my car is never in question. More

by htxtreme Verified Customer Verified Customer

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Maita visit The people at Maita always make me comfortable and feeling "at home". I never got this kind of personal treatment at previous dealerships, in my past. The people at Maita always make me comfortable and feeling "at home". I never got this kind of personal treatment at previous dealerships, in my past. I have complete confidence in their work, and care of my vehicle. More

by cobaltcrown Verified Customer Verified Customer

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Maintenance Came in for the 4th time to get the rattle sound fixed from my brand new Toyota Camry(2017). It’s still there, so I Would say the technicians are not Came in for the 4th time to get the rattle sound fixed from my brand new Toyota Camry(2017). It’s still there, so I Would say the technicians are not that great, but the overall experience from greeting to getting the car back was good. Hopefully some one sees this and reaches me back so that the problem can be fixed. More

by Vpillay Verified Customer Verified Customer

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Scheduled service Spot on . . explained precisely what was to be done regarding service and wait time. Lots of attention to detail. Emphasis on customer service and qua Spot on . . explained precisely what was to be done regarding service and wait time. Lots of attention to detail. Emphasis on customer service and quality of work. More

by DTMAEDA Verified Customer Verified Customer

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