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Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton | Page 2

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.6
37 Reviews
4.6

37 Reviews

Write a Review

37 Reviews of Buck Barton

March 15, 2026

Dealership Rating
Employee Rating

The dealership was very professional and attentive. Stephanie was a huge help today. She answered all my questions I had and was able to get me in and out in no time! More

by Isaac22jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Stephanie (Leigh Ann)

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Mar 17, 2026

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Stephanie to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 12, 2026

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Employee Rating

LeeAnn, the service rep went beyond good service to super great service. Great experience and desired results. More

by jjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , LeeAnn

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Mar 14, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

March 07, 2026

Dealership Rating
Employee Rating

Very helpful, respectful and knowledgeable. They got me everything I need and more. Thank you More

by hughster35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Mar 09, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 01, 2026

Dealership Rating
Employee Rating

Great dealership! Good service, friendly staff. Great pricing! I will always gi back to this dealership for sales & service! More

by Brenda Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colby Watts

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Mar 04, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2026

Dealership Rating
Employee Rating

Rarely have any issues when bringing my car in for service. In and out pretty quick and service advisors are friendly. More

by craigdharris83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2026

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2026

Dealership Rating
Employee Rating

Really 3,600 points are only 180 dollars. Really why bother. I have been a ford person all my life. I think I need to change. More

by deamsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez

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Feb 28, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We completely understand your concerns. Ford Motor Company determines the value and structure of the points program, and unfortunately that portion is outside of our control at the dealership level. What we can control is the level of service we provide, and we truly strive to deliver the best experience possible to every client we serve. If you need any additional assistance or would like to discuss anything further, please don't hesitate to call and ask for Michael Pugh, our Service Manager. We're always here to help and appreciate your business. Gene Messer Ford Lubbock 806-793-2727

February 17, 2026

Dealership Rating
Employee Rating

Gene Messer Service is great always kind and very thorough. I will say that Alfredo and Leigh Ann are amazing!! More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Leigh Ann. Alfredo

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

February 17, 2026

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Employee Rating

Excellent work like usual from everyone thank you so much. See you on my next visit. More

by danaburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

February 14, 2026

Dealership Rating
Employee Rating

Have been buying my vehicles at Gene Messer for awhile now. I always try to use their service department. I have not have any problems & always had good customer service. Everyone is polite & helpful. More

by houston.walker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Noah

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Feb 15, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your loyal business and for choosing our service department. We strive to provide exceptional customer service, and it's great to hear that we have met your expectations. We look forward to continuing to serve you.

February 06, 2026

Dealership Rating
Employee Rating

Great service! Glenn was great! Got it back to me quickly with all the services I requested completed. More

by connord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Glenn Norris

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Feb 08, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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