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Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton | Page 2

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
68 Reviews
4.5

68 Reviews

Write a Review

68 Reviews of Buck Barton

July 17, 2026

Dealership Rating
Employee Rating

Service was great would’ve loved if I could’ve got a diagnostic check, but there were two days behind so that’s why I gave it a four star More

by Chez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cadyn

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Jul 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We’re glad to hear you received great service during your visit. We understand your disappointment that we were unable to complete the diagnostic due to scheduling demand, and we appreciate your patience. We hope to provide a more complete experience on your next visit.

July 17, 2026

Dealership Rating
Employee Rating

They were very friendly and helpful. Brought my truck in for recalls and it didn’t take long at all. More

by jlsvikings99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Alfredo Garcia 5 stars

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Jul 17, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 15, 2026

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Employee Rating

Service good , do not understand the purpose of a service appointment, got there 9:30 did not get out till pass noon. What is the purpose of it. The rest of my day was out of rhythm!!! bad bay!!!!! More

by Pepodrag72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jul 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We’re glad you were satisfied with the service provided, but we sincerely apologize that your appointment took longer than expected. We understand how frustrating it is when a scheduled visit disrupts your day. Your comments will be shared with our team as we continue working to improve scheduling and service efficiency. We hope to provide a timelier experience on your next visit.

July 14, 2026

Dealership Rating
Employee Rating

The salesman Javier Orozco was very good to work with. Aliyah was very professional and thorough once we got finance. Great experience! More

by Byrontibbets
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jul 15, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2026

Dealership Rating
Employee Rating

Moore is the best person she has been very helpful on getting our stuff fixed and back to us More

by Wiaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Mid Moore

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Jul 12, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

June 29, 2026

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Employee Rating

Leigh Ann in service did amazing. She got the oil change and recall taken care of in a timely manner. More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leigh Ann Moore

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Jul 01, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 28, 2026

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Employee Rating

They were unable to complete the mechanical issues til they squeezed 2500 out of me an 4 trips to the dealership. I still have the same problem More

by Stepdog5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez , Britton

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Jun 30, 2026

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We’re sorry to hear your concern was not fully resolved after multiple visits, and we understand how frustrating that must be. This is not the experience we want for our customers. Our Service Manager, Michael Pugh, will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to make this right.     Buck Barton | General Manager bbarton@group1auto.com

June 25, 2026

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Employee Rating

Good service and knowledge of products. Worked with us until we found just the right vehicle. More

by kathy6980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Actually worked with Light and Aliyah

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Jun 26, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2026

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Employee Rating

I was in and out very quick and everyone was very helpful to me. Very nice More

by wesbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jun 25, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

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Employee Rating

Took a long time and did not perform the scheduled maintenance we came in for. Just did the recalls. June 17 Update The dealer responded and went out of their way to fix the issue! More

by bhowe89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Report | Print
Jun 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We sincerely apologize that your scheduled maintenance was not completed during your visit and understand how frustrating that must have been, especially after the time you spent waiting. Providing thorough and efficient service is our goal, and we clearly missed the mark in your experience. Our Service Manager, Michael Pugh, will be reaching out to you directly to learn more about what happened and work toward a resolution. We appreciate your feedback and the opportunity to make this right. Thank you for choosing Group 1 Ford of Hub City     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

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