Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton | Page 2

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
82 Reviews
4.5

82 Reviews

Write a Review

82 Reviews of Buck Barton

September 03, 2026

Dealership Rating
Employee Rating

Ashley the Car Guy was awesome. He got the vehicle we wanted for us and we couldn't be happier. More

by casey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Aliyah Scarborough

Sep 04, 2026

Gene Messer Ford of Lubbock responded

Casey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2026

Dealership Rating
Employee Rating

Absolutely the best experience ever. Service department was very knowledgeable and friendly. I will definitely be coming back. More

by Dotus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Britton Klienman, Service Tech

Aug 29, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2026

Dealership Rating
Employee Rating

Had an appointment at 7 o’clock at 1 o’clock I called the truck has not been in the shop only for a recall that they had to put a computer to the service tech said that they had cars in from yesterday. They More

by abanda722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez

Aug 30, 2026

Gene Messer Ford of Lubbock responded

We sincerely apologize for the lack of communication during your recent service visit. You should have been kept informed about the status of your truck, especially after arriving for a scheduled appointment. Michael Purser will be reaching out to you directly to discuss your experience and address your concerns. Thank you for bringing this to our attention. Buck Barton | General Manager Group 1 Ford of Hub City Group 1 Lincoln of Hub City 806-788-2276 bbarton@group1auto.com

August 17, 2026

Dealership Rating
Employee Rating

Britton had great customer service this morning as we came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! More

by rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Britton

Aug 18, 2026

Gene Messer Ford of Lubbock responded

Hi Rosita, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2026

Dealership Rating
Employee Rating

They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

by margecam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Aug 11, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 08, 2026

Dealership Rating
Employee Rating

My service representative was the very best. She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really wo More

by roblew53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , LeighAnn Moore

Aug 13, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please don't hesitate to reach out!

August 01, 2026

Dealership Rating
Employee Rating

Atrocious . . no call back. Had an appointment and waited five hours. The absolute worse terrible More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez , Service Department

Aug 05, 2026

Gene Messer Ford of Lubbock responded

Scott, thank you for taking the time to share your feedback. We sincerely apologize for your experience. You’re right that better communication was needed, and we will learn from this to improve moving forward. Our Service Director, Michael Purser, will be reaching out to you directly to discuss your visit and see how we can make things right. Thank you for bringing this to our attention. Buck Barton | General Manager bbarton@group1auto.com

August 01, 2026

Dealership Rating
Employee Rating

Adrianna was very helpful with the work that was done on my car. She was very friendly More

by Walterskaren52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Adrianna

Aug 02, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please don't hesitate to reach out!

July 30, 2026

Dealership Rating
Employee Rating

Guess all right. Few. Problems got fixed. Price little to high otherwise got fix took 4 weeks to long. More

by Tzgrandma54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Taylor

Aug 13, 2026

Gene Messer Ford of Lubbock responded

Thank you, Tzgrandma54, for your kind words and for acknowledging that the few problems got fixed. We apologize for the longer wait time and understand that the price felt a bit high. Your feedback is invaluable as we strive to provide reliable and customer-centric service, and we hope to welcome you back soon!

July 30, 2026

Dealership Rating
Employee Rating

Was treated very well even though I wasn’t pleasant to begin with. The problem was taken care of in a timely matter. Which I did not expect. More

by Teresa Waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Michael and Mike

Jul 30, 2026

Gene Messer Ford of Lubbock responded

Teresa, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

2
...

Dealership Inventory (350 Vehicles)

used 2025 Chevrolet Equinox car, priced at $23,815
2025 Chevrolet Equinox
used
Mosaic Black Metallic exterior
CVT
Front-wheel Drive
new 2026 Ford F-250 car, priced at $73,675
2026 Ford F-250
new
Oxford White exterior
Automatic
Four-wheel Drive
used 2021 Ford F-350 car, priced at $45,809
2021 Ford F-350
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Lincoln Navigator car, priced at $104,340
2026 Lincoln Navigator
new
White exterior
Automatic
Four-wheel Drive
used 2026 Mazda CX-50 car, priced at $32,465
2026 Mazda CX-50
used
Soul Red Crystal Metallic exterior
Automatic
All-wheel Drive
used 2022 Kia Stinger car, priced at $30,728
2022 Kia Stinger
used
Ceramic Silver exterior
Automatic
Rear-wheel Drive