Buddy Holguin

All around great experience. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. More

by KYLEWINKLER Verified Customer Verified Customer

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In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More

by C.CURRIER Verified Customer Verified Customer

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Yes, I would recommend this dealership with a caveat. The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because VW is aware of the issue and has not fixed the problem. The dealership has no ability to fix this problem either. This is a safety issue because when the screen goes out, so does all functions related, such as the backup camera. More

by NEWS2ME Verified Customer Verified Customer

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Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or parts. More

by AUTO3 Verified Customer Verified Customer

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Fast, helpful, no bull. Thankful I got to work with the team that I did. Thankful I got to work with the team that I did. More

by JAKELBAGEL Verified Customer Verified Customer

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This team is packed full of rock stars! They were welcoming, organized, and ready to make this work out for me! I will recommend them to everyone. Thanks to all of you! They were welcoming, organized, and ready to make this work out for me! I will recommend them to everyone. Thanks to all of you! More

by KRISTINRDAVIS Verified Customer Verified Customer

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Awesome experience! Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never o Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never once stopped in! More

by DR.POLO Verified Customer Verified Customer

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The ID Buzz is my fourth car I have purchased from this dealership. They treat you like family and are always response to my questions or needs! I love these guys! dealership. They treat you like family and are always response to my questions or needs! I love these guys! More

by PATTIE4 Verified Customer Verified Customer

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Everyone was very helpful. Came in several times with questions and promptly received assistance. Second car that I have bought here. Buddy made sure that I understood how t Came in several times with questions and promptly received assistance. Second car that I have bought here. Buddy made sure that I understood how to connect navigation. That has been a lifesaver. More

by 1760AC Verified Customer Verified Customer

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I flew out from Arizona to take advantage of a good deal on an atlas. Buddy picked me up from the airport and took good care of me throughout the purchase process. on an atlas. Buddy picked me up from the airport and took good care of me throughout the purchase process. More

by BRIAN.KIMMINAU Verified Customer Verified Customer

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