Buddy Holguin

Chuck and Buddy were helpful. No one is on the same page though. We received so many different numbers from sales and finance. Nick was outrageously rude. He changed his tune when No one is on the same page though. We received so many different numbers from sales and finance. Nick was outrageously rude. He changed his tune when we told him how disrespectful he was being, but the fact that we had to tell him how rude he was being is ridiculous. At the end of the day, we are very unhappy with how our transaction went. More

by Livjacobs Verified Customer Verified Customer

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Buddy and Nick are always so amazing in there to help you! I got a car from them three years ago and came back again to get another one, they treat you like family and are so supportive!! you! I got a car from them three years ago and came back again to get another one, they treat you like family and are so supportive!! More

by WSUCESS6 Verified Customer Verified Customer

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I really like the dealership overall. They are very friendly and accommodating. i will continue to recommend Capo VW. They are very friendly and accommodating. i will continue to recommend Capo VW. More

by SCOTT.BIEDERMANN Verified Customer Verified Customer

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All around great experience. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. More

by KYLEWINKLER Verified Customer Verified Customer

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In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More

by C.CURRIER Verified Customer Verified Customer

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Yes, I would recommend this dealership with a caveat. The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because VW is aware of the issue and has not fixed the problem. The dealership has no ability to fix this problem either. This is a safety issue because when the screen goes out, so does all functions related, such as the backup camera. More

by NEWS2ME Verified Customer Verified Customer

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Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or parts. More

by AUTO3 Verified Customer Verified Customer

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Fast, helpful, no bull. Thankful I got to work with the team that I did. Thankful I got to work with the team that I did. More

by JAKELBAGEL Verified Customer Verified Customer

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This team is packed full of rock stars! They were welcoming, organized, and ready to make this work out for me! I will recommend them to everyone. Thanks to all of you! They were welcoming, organized, and ready to make this work out for me! I will recommend them to everyone. Thanks to all of you! More

by KRISTINRDAVIS Verified Customer Verified Customer

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Awesome experience! Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never o Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never once stopped in! More

by DR.POLO Verified Customer Verified Customer

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