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CARI SIMPSON
CARI SIMPSON at Shottenkirk Toyota Granbury

CARI SIMPSON | Page 5

SERVICE RETENTION COORDINATOR

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

Contact Me
4.9
465 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

18 yrs, 3 mos

Languages Spoken

English English

4.9

465 Reviews

Write a Review

465 Reviews of CARI SIMPSON

November 01, 2023

Dealership Rating
Employee Rating

Garland has taken care of my truck anytime it needed service or any questions i may have More

by JRAG76049
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON

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Nov 02, 2023

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 12, 2023

Dealership Rating
Employee Rating

Service was spot on. Made the appointment, drove in service bay, was greeted and checked in, went to waiting room, advisor came in about 15 minutes later, showed me filte More

by tferg113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KIM MOORE

Print
Sep 13, 2023

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

Dealership Rating
Employee Rating

Shottenkirk under Garland’s leadership ,took care of my car issues.She was great at communication during the process. More

by GRACBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON

Print
Sep 06, 2023

Shottenkirk Toyota Granbury responded

GRACBE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 25, 2023

Dealership Rating
Employee Rating

Service was outstanding. Cari explained all of the work and charges. I'll be customer for life! More

by JAMESSOLOMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 27, 2023

Shottenkirk Toyota Granbury responded

JAMESSOLOMON, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 18, 2023

Dealership Rating
Employee Rating

Excellent service all the way around. Rob was fantastic. Waiting time was minimal. Wait area is always comfortable and set up so that I can work while I wait. More

by WATTS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Floroplus

Print
Aug 21, 2023

Shottenkirk Toyota Granbury responded

WATTS0, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

August 17, 2023

Dealership Rating
Employee Rating

It was nice doing business and plan to continue with ur dealership💐welcome to Grsnbury😊 More

by SRGENTRY40
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KIM MOORE, GARLAND ROBINSON, ALEX RODRIGUEZ , Rob Floroplus, Robert Grant, Aryan Rodriguez

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Aug 18, 2023

Shottenkirk Toyota Granbury responded

Hello, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Toyota Granbury. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

August 09, 2023

Dealership Rating
Employee Rating

Great service! They got me right in, even without an appointment. Loved the text updates on the service needed and being completed. More

by THOLTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Floroplus

Print

August 01, 2023

Dealership Rating
Employee Rating

Great service, Speedy work, Polite and knowledgeable staff. Clean efficient facility. Would record to others. More

by BRIANDAW077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON , Rob Floroplus

Print
Aug 02, 2023

Shottenkirk Toyota Granbury responded

Thank you BRIANDAW077 for your kind words. We appreciate your business.

June 27, 2023

Dealership Rating
Employee Rating

I had an appointment, the service was good, just hoped it could of been a little faster. More

by wadeg0796
Service Price Transparency
Recommend Dealer
Yes
Print

June 20, 2023

Dealership Rating
Employee Rating

I got the impression they are striving to improve the service experience for their customers. More

by Bruce Clark
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON

Print
Jul 06, 2023

Shottenkirk Toyota Granbury responded

Thank you Bruce Clark for your kind review. You are correct, we are actively working on improving the customer experience. We are glad you could tell the difference. We appreciate your business. See you next time.

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