Clean friendly caring professional the personnel were
attentive nothing short of my experience was other than the best
attentive nothing short of my experience was other than the best
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by Kikolino15
Service Price Transparency
Other Employees Tagged:
Herbie Rivera, Tina Smith, Service personnel
Sep 24, 2024 -
Koons Woodbridge Hyundai responded
Thank you for sharing your positive experience! We're delighted to hear that our team at Koons Woodbridge Hyundai provided attentive and professional service. We appreciate your support!
Good communication, friendliness, and a good deal.
The salesman, Sean , and the finance person were excellent
The salesman, Sean , and the finance person were excellent
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by Shapad
Other Employees Tagged:
Herbie Rivera, Tina Smith
Sep 11, 2024 -
Koons Woodbridge Hyundai responded
We're delighted to hear that Sean and our finance team provided excellent service at Koons Woodbridge Hyundai. Thanks for sharing your positive experience!
Great service at the Woodbridge location they got me in
and out in no time, oh they washed my car clean.
and out in no time, oh they washed my car clean.
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by Kenn.f.allen
Service Price Transparency
Other Employees Tagged:
Herbie Rivera, Tina Smith
Sep 02, 2024 -
Koons Woodbridge Hyundai responded
We're delighted to hear you had a great experience at Koons Woodbridge Hyundai! Thanks for sharing your positive feedback and enjoy the clean car!
Had exact car and price negotiated via phone/online (only
reason this isn't a 1 star). Showed up the next day and it took 4 hours to get the paperwork completed on a pre-negotiated deal. Every step took long
reason this isn't a 1 star). Showed up the next day and it took 4 hours to get the paperwork completed on a pre-negotiated deal. Every step took long. Additionally, the saleswoman had next to no knowledge of the process and the car itself. Every question required someone else to help and I knew more about the car than she did.
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by deal.zachary
Jul 05, 2024 -
Koons Woodbridge Hyundai responded
Zachary, I apologize for the lengthy process and lack of knowledge you encountered during your visit. We strive to provide efficient service and have knowledgeable staff, so it's disappointing to hear we fell short. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Tariq Sekander - General Manager - tariq.sekander@koons.com
The entire staff, from the young men and women to the
gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free.
gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free.
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by D. Bankston
Service Price Transparency
Jun 04, 2024 -
Koons Woodbridge Hyundai responded
We're delighted to hear that our team at Koons Woodbridge Hyundai provided you with a respectful and stress-free experience! Thanks for sharing your positive feedback!
My follow up they told me they have to order the part,
will arrive in 2 or 3 days and I will hear back from my service advisor. I called 3rd day part was not in. Upon my every day follow part came in afte
will arrive in 2 or 3 days and I will hear back from my service advisor. I called 3rd day part was not in. Upon my every day follow part came in after a week on Friday. Then I was told on Saturday they just do oil service maintenance. The next appiontment will be on Monday? I dropped off my Touson at 10:15am on Monday, same I was told it will be done in couple of hours but after my few calls, I was able to get it back at 3:15pm? I guess it due to under hyundai warranty coverage koons dealership was least interested to fixed my repairs? This is the 2nd time I have very bad experience at Koons dealership.
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by Zulfiqar Ali
Service Price Transparency
Other Employees Tagged:
Tina Smith, Ricki
Jun 03, 2024 -
Koons Woodbridge Hyundai responded
Zulfiqar, I'm sorry to hear about the delays and communication issues you experienced. We strive for timely service and it's clear we fell short this time. Please reach out so we can address your concerns directly. Thank you, Brian Groleau - Service Director - 703-494-7121
The service representative was very nice and kind.
I am overall satisfied with the service provided.
I am overall satisfied with the service provided.
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by sazamanus
Service Price Transparency
Other Employees Tagged:
Tina Smith
May 23, 2024 -
Koons Woodbridge Hyundai responded
We're delighted to hear you had a positive experience with our service representative at Koons Woodbridge Hyundai. Thanks for sharing your satisfaction!
CC The best dealership and personnel I have dealt with in
70 years. Sean and Mason and finance manager the best
70 years. Sean and Mason and finance manager the best
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by Jmdunn53
Other Employees Tagged:
Tina Smith
Apr 24, 2024 -
Koons Woodbridge Hyundai responded
We're delighted to know that our team at Koons Woodbridge Hyundai provided you with the best dealership experience! We'll be sure to pass your compliments on to Sean, Mason and our finance manager. Thanks for sharing this review!
Don’t buy a car from here!
The manager Keith Fralin was extremely rude and talked down at me for being a woman. The worst experience ever. Buy from anywhere but here. Customer
The manager Keith Fralin was extremely rude and talked down at me for being a woman. The worst experience ever. Buy from anywhere but here. Customer service has not responded to my emails. They sold me a car with worn down tires and it failed inspection. Did not fill my gas before i drove off the lot, and did not clean the brand new car i bought. The people who work there are incredibly rude.
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by Jordan
Other Employees Tagged:
Tina Smith, Keith Fralin, Mohamed
Was a very smooth car buying experience.
We were in and out in 2 hours. Anthony was great and made the whole process easy.
We were in and out in 2 hours. Anthony was great and made the whole process easy.
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by Whitleylance
Other Employees Tagged:
Tina Smith, Anthony
Feb 28, 2024 -
Koons Woodbridge Hyundai responded
Whitley, we're glad to know that Anthony made your car-buying experience at Koons Woodbridge Hyundai a smooth one. Thanks for sharing this positive feedback!
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