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I had a great experience there yesterday. Shah was stood out as he went above and beyond for me. Very professional and helpful. He made the process easy and smooth in the purchase of my 2019 Shah was stood out as he went above and beyond for me. Very professional and helpful. He made the process easy and smooth in the purchase of my 2019 Honda Odyssey. The shop didnt have it ready when I went to pick it up and Shah had my car delivered from Woodbridge all the way to Upper Marlboro, MD. A huge thumbs up for him making sure I was completely happy with my purchase there. Mike M. in the finance department rocks too. Great offers and he made it very reasonable for me. More

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Wahid was really helpful, and took us through the process in a smooth and concise manner. in a smooth and concise manner. More

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The price they advertise is only a trick to get you in the door, it's not what they are willing to sell the car for. Plus you will waste hours of your time waiting. Sales manager was condescending to my W the door, it's not what they are willing to sell the car for. Plus you will waste hours of your time waiting. Sales manager was condescending to my Wife when she asked to simply have the washer fluid filled in a car we just spent over 20K for. This dealership does not care because they are in a busy area and will just wait for the next sucker who has not bothered to check reviews. More

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I regret to inform you about the incredibly disappointing experience I had with Koons Hyundai, specifically at the Woodbridge location. As a loyal customer who purchased my car from Koons Woodbridge Hyundai, experience I had with Koons Hyundai, specifically at the Woodbridge location. As a loyal customer who purchased my car from Koons Woodbridge Hyundai, I expected a level of service that aligns with the trust I placed in the dealership. Unfortunately, my recent encounter with Koons Hyundai has left me utterly dissatisfied. My vehicle was at the dealership for an astonishing 33 hours for a diagnostic test that I paid for, along with an oil change. Despite the substantial time spent, the diagnostic issues were not resolved. This has been a frustrating ordeal, and I am now compelled to take my car to a different dealership for the necessary repairs. Rashad Cail served as my service advisor during this unfortunate experience, and I must express my dismay at his behavior. Mr. Cail exhibited a level of rudeness and disrespect that is unacceptable. On multiple occasions, he hung up on me when I called to inquire about the status of my car and to ask questions about the diagnostic tests. Moreover, his apparent difficulty in understanding my English language spoken which made communication even more challenging. This entire situation has tarnished my perception of Koons Hyundai and has eroded the trust I initially had in your dealership. I believe it is crucial for the management to be aware of the subpar customer service and unprofessional conduct displayed by Cail. I am now left with no choice but to seek assistance elsewhere for the resolution of my car issues. I request the opportunity to speak with someone in a higher management position to discuss this matter further and provide additional details about my experience. It is my hope that my concerns will be addressed promptly and that corrective actions will be taken to prevent other customers from enduring such a disappointing encounter with Koons Hyundai. More

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The team at Koon’s Hyundai of Woodbridge is always helpful and friendly. The service, sales (Kelvin Marchante) and financing (Stuart Cromwell) teams are all super helpful and not pushy. helpful and friendly. The service, sales (Kelvin Marchante) and financing (Stuart Cromwell) teams are all super helpful and not pushy. More

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Some of the most discouraging customer a service and experiences I have had. Problem not resolved half xxx answers giving with no clear direction or resolution. I left feeling taken advantage of because experiences I have had. Problem not resolved half xxx answers giving with no clear direction or resolution. I left feeling taken advantage of because I am a woman More

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If I could give them MINUS would be my pleasure so I save other customers “recent or future customers “ from those SCAMMERS!! We bought 2017 Hyundai Elantra from them since 2020.. we had the oil change alwa other customers “recent or future customers “ from those SCAMMERS!! We bought 2017 Hyundai Elantra from them since 2020.. we had the oil change always with them.. every time either they broke the car handle or let us stay quality of time “3 hours or so even with appointment”.. today we did our huge mistake for walk in oil change.. they tried to convince my husband for extra cabin filter change $250 and husband said no thanks, only oil change! That was around 10:20 am we left our press button car ON and left! Got a call 12:49 pm from Frederick Murray that’s we need to change our battery” never had problem and was working perfectly till we dropped the car for oil change! I asked why did u check the battery? The car came for oil change service, he answered in and out while tripping that’s they do check up for the car and the technician notice the battery is 6 while it supposed to be 12.5! And after I explained I have no time today and will discuss that when I pick up the car he said will the battery CAN survive 2 or 3 days !!! While we keep waiting for a call till 5:30 we had to stop by them to see what’s going on AS IT SEEMS SOMETHING WRONG OR FISHY or THEIR plan was to ignore us and close on the car??! We found the paperwork is ready on the counter and car was ready while they didn’t call” no respect for customers time or plans or any inconvenience” they made my husband pay then surprised him OH THE CAR DOESN’T TURN ON! It’s dead ..MANAGER Stanton Colbert was rude accusing me lying about his agent call explaining and telling me we are not here to argue or he said she said!! I was not in the call to say what happen or who is right!!!!!So they sucks as a dealer, service and customer service TOO!!! They gave the car jump start.. battery totally drained and dead.. another customer asked we share the emails we took to complain as she wanna complain what they did to her and her car.. Only the lady who work for customer service manager Daizah Harrington was respectful and listens with a great customer service!she offered to share that with the GM and give me a call!! their GM Anthony Gonzalez called me to make it more worse and telling me sorry that’s u need a battery, and that’s they can’t know when the battery dies and after I asked to check the cameras as we left the car ON, he dares to tell me that after it was parked on the parking lot 12:15 and he can see it in the parking spot on his camera the valet parking couldn’t turn it on!! Who drove the car and parked it in the parking spot?He said the valet parking!! Will they DIDN’t turn off the car totally and left the press button electric on not the whole car off that’s what KILLED THE BATTERY Of course they didn’t admit they did nothing wrong starting from 6 hours oil change and lying about the battery and killing it.. then the time it was dead or contacting us to know what’s going on with our car or pick it up and let us till almost close time! I said will I need to call their owners or district he laughs and said will still o will be the one who calls you!!!!! Awful scammers and the GM HAD THE NERVE TO ASK ME IF I WANNA KNOW THE BATTERY PRICES!!as I will ever be back to them!!!! NEVER ! They are super LOW .. TREATING CUSTOMERS LIKE TRASH WITH NO RESPECT! thief’s and SCAMMERS! ZERO CUSTOMER SERVICE! if you wanna mistreated and get disrespected or get scammed, if you wanna to destroy your car or spend the whole day to change oil whole the mess up sth else in your car.. then this Koons is the place for that!! More

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Mason is really good and was able to get me a reasonable price. He was really quick at replying my messages and was available post purchase for any help I needed price. He was really quick at replying my messages and was available post purchase for any help I needed More

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The facilities were very nice but the attention is a little delayed very good people little delayed very good people More

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Great dealer for getting you in a car. But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of t But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of trying to get it repaired! 30 day warranty about to expire. Car still in the shop. Told it would be ready and it’s not. Was told it was fixed, it wasn’t. Have had to make 5 trips, 75 miles each way to this dealer. I still don’t have my car! When I ask about it I’m told they will call me when it’s ready.., that’s all. I’m not asking much, I just want the car we bought. In the condition promised. But here I sit still waiting. They do not communicate well at all. Not happy. I would not recommend this dealer! More

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