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The stuff on this dealership it’s really have that attitude nasty customer service I never see something like that. attitude nasty customer service I never see something like that. More

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Will not recommend the service department for this dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost o dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost our keys, it sat there for 1 week. Don't go to Michael Clark for service advisor - not good. The day I was there was just like chaos everywhere. Lots of people complaining about the customer service people, no parts (oil, windshield wipers). Overall, don't go to this place. No rate. More

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Pretty fast service and very professional staff. This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. Howe This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. However, parking is sparse and it's a tight maneuver to get around. I will continue to utilize this location for my service needs. More

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I was so blessed to be matched with my Salesman Robert. He truly made me feel like at all times was in good hands. Robert had the vehicle I was coming there to test drive already for me parked in front of He truly made me feel like at all times was in good hands. Robert had the vehicle I was coming there to test drive already for me parked in front of the building. He is definitely deserves all AAAAAAAA’s from this customer. Great listener, hands down best customer service skills, all my questions and if he didn’t know it, he would find someone who does. After my amazing overall treatment from first to last of buying my new car, Robert is the Salesman anyone should request to be paired with. Robert he went above and beyond and had me laughing a lot. I felt like we’re friends after everything this is how all customers should feel.from the beginning to the end. He always will be my Salesman hands. Robert, keep More

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Don't waste your time or money here! They are terrible and are only trying to make a profit off customers. They are dishonest and the worst customer service I have ever dealt with. I They are terrible and are only trying to make a profit off customers. They are dishonest and the worst customer service I have ever dealt with. I had one issue after another with the first vehicle I purchased and it was such a hassle to get anything resolved and they still have not addressed my issues. If I could give this company a negative amount of stars, I would. Steer clear from this Koons dealership. It is abysmal!! AVOID THIS DEALERSHIP AT ALL COSTS! More

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Wort customer service I have ever had No call backs no help Lost paper work help Lost paper work More

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Finance and management are full of lies and I will never reccomend this dealership. It is a shame I have called several times over the past few days to get my cancellation forms for my warranties and gap. ( reccomend this dealership. It is a shame I have called several times over the past few days to get my cancellation forms for my warranties and gap. (By the way I would not reccomend getting these, although finance will try to pin you down and trick you to get it. It's just money in their pockets and you're just a deal to them. They dont care about you.) I have spoken with Robert C., some woman in finance, the sales manager, etc and all have failed to help me. I have chest pains due to their incompetence!! They all promised to send these forms to me or to help me in some kind of way and I'm still without help. The truth is they want to keep their pockets fat and don't care about the inconvenience it may be to their customers. Very sad. Thank you. More

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DON'T GO THERE. Was looking at used cars and learned they charge 'refurbishing fees' that they don't tell you about until very far into the process (in my case, for Was looking at used cars and learned they charge 'refurbishing fees' that they don't tell you about until very far into the process (in my case, for more than 10% of the sticker price!). Google this fee and you will see its a very shady business practice. We walked away, but my advice is not to walk in the front door of an institution like this. More

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Amazing price! Found the car I was looking for thanks to the employees! Thank you Koons woodbridge! Found the car I was looking for thanks to the employees! Thank you Koons woodbridge! More

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First time buying a car loved it! Very friendly people and great customer service! they made sure I got the car I wanted Very friendly people and great customer service! they made sure I got the car I wanted More

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