Mason is really good and was able to get me a reasonable
price.
He was really quick at replying my messages and was available post purchase for any help I needed
price.
He was really quick at replying my messages and was available post purchase for any help I needed
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by Antoine
Other Employees Tagged:
Tina Smith
Sep 26, 2023 -
Koons Woodbridge Hyundai responded
Antoine, it's great to know that Mason provided you with such prompt and helpful service here at Koons Woodbridge Hyundai. We're here for any further assistance you might need!
The facilities were very nice but the attention is a
little delayed very good people
little delayed very good people
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by Óscar acosta
Service Price Transparency
Other Employees Tagged:
Tina Smith, Robert Cortes
Sep 25, 2023 -
Koons Woodbridge Hyundai responded
Thank you so much for your 5-star review of Koons Woodbridge Hyundai! We appreciate your feedback and your patience. Come by anytime you need!
Great dealer for getting you in a car.
But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of t
But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of trying to get it repaired! 30 day warranty about to expire. Car still in the shop. Told it would be ready and it’s not. Was told it was fixed, it wasn’t. Have had to make 5 trips, 75 miles each way to this dealer. I still don’t have my car!
When I ask about it I’m told they will call me when it’s ready.., that’s all. I’m not asking much, I just want the car we bought. In the condition promised.
But here I sit still waiting. They do not communicate well at all. Not happy.
I would not recommend this dealer!
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by edward22701
Other Employees Tagged:
Mohammad, Jordan
Sep 22, 2023 -
Koons Woodbridge Hyundai responded
I'm sorry to hear about your experience. It's important that our customers feel they can trust us, and it sounds like we've let you down in this case. We take these concerns seriously and would appreciate the opportunity to address them directly with you so we can work towards a resolution together. Please reach out at your earliest convenience.
Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com - (703) 490-8170 ext 300207
Oct 04, 2023 -
edward22701 responded
Well, here we are at one month since our purchase. And we still do not have our car! The air conditioning requires repair or replacement. It does not work properly, I have made 6 trips to this dealer during this process. That’s 150 miles each time! We have already made our first payment, and yet we still have no car! The deal is done, so we can only wait. The dealer seemed to be chasing an unknown issue, or it would have been fixed by now.
They need to replace the ac system. When I call it’s the same old answer…they are working on it. Diagnosis and nothing. The system is bad! Replace it and give me my car as promised. This has gone way past ridiculous!
Oct 04, 2023 -
edward22701 responded
So, I did call the number provided to speak in person with this person. Well I’m still waiting to hear back from them! The people working at this dealer all will be sugary sweet while on the phone, while they put you off.
Try getting a call back from them! Not once have they called me and informed me of the progress on our car. When I call, it’s the same old answer, “we will call you when it’s ready”. But we never get an answer as to when that could be. Incompetence at its highest!
Oct 16, 2023 -
edward22701 responded
Well, so the saga continues! So, we are now into the second month, and I still do not have my car! Stay away from this dealer!
So, they could not figure out why the ac wasn’t working! So, they sent it to a Honda dealer, who is now fixing the car! BUT! When they sent the car to another dealer, they told them they didn’t need the car back for a week!
Yep, told them when they needed the car back. Well of course it isn’t back, but is being fixed…. One lie after the other. Crappy service, the only thing they are good at is giving you excuses. The sad part is, I told them what the issue was with the car! They said it wasn’t. The Honda dealer is replacing the compressor, which is what I said the issue was! We are approaching the two month mark now. This is ridiculous! Had to stay on them for the money they owed on the deal as well. Kept being told it was coming, it took multiple calls to finally get our money. Very poor business practices!
Stay away from this dealer!
Oct 18, 2023 -
edward22701 responded
Okay folks, in one week we hit the two month mark since purchasing this vehicle. Note, we purchased the vehicle with the agreement they would fix the air conditioning. So, we bought it. Here we are in one week it will have been two full months since the purchase. We have had the car in our possession maybe a week out of those two months. It has been being “fixed” niw for a long time. They did send it to another shop to have it fixed! Why? Because they don’t know crap from apple butter!
I am supposedly getting the car back tomorrow. Again! So I sure hope it’s fixed this time.
This dealer has completely removed any of the joy in buying a new car! You get all excited, pumped up! Then WHAM! No, you can’t have it! It s broken and we can’t fix it! Then, I’m told by the shop that’s repairing it that they were told that Koons didn’t need the car back for a week! It should have been a priority! Well, here’s hoping it will finally be fixed and home tomorrow!
STAY AWAY FROM THIS DEALERSHIP!
Oct 19, 2023 -
edward22701 responded
Okay, sure hope folks see this! Update, the final chapter!
We now have our car! The car is fixed! But this was a long road!
But, to stick with their crappy service I discovered that at some point they used regular masking tape to tape down a bag, prior to the sunroof repair.
I didn’t know it was there un til this was cleaning the windshield!
So, now I have to find a way to remove dried on masking tape from my cars roof! This has been the most absolute cluster f@#&! Ever!
When I showed up today the mgr I’ve been dealing with was like, what are you doing here? I said m here to pickup my car! I was informed it was fixed and ready! He asked who called me, told him the service mgr at the shop that repaired it. I proceeded to tell him that they called Koons and let them 8nownthe car was ready. He looked a me and said, well no one said anything to me! Had a smugish look on his face. I have never dealt with such incompetence! They don’t care about ANYTHING but selling a car!
They will hit every lender from here to China to get you a loan! I’m still getting notices!
If there’s an upside to this whole ordeal, it’s the fact that the car has nearly a complete new air conditioning unit! And! I’ve got some satisfaction from the fact that they most likely lost money on this deal! They have had to cover nearly $4k in repairs! So if they made money, it ain’t much!
Well deserved kick in the bottom line! Still haven’t ruled out taking them to court!
The stuff on this dealership it’s really have that
attitude nasty customer service I never see something like that.
attitude nasty customer service I never see something like that.
More
by Magdy Gerais
Other Employees Tagged:
Tina Smith
Aug 07, 2023 -
Koons Woodbridge Hyundai responded
Magdy, I'm sorry to hear about your experience. We strive for excellent customer service and I apologize if we fell short during your visit. Your feedback is important to us as it helps improve our services. If you're open to discussing this further, please reach out directly at any time that suits you best. Thank you, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com - (703) 490-8170 ext 300207
Will not recommend the service department for this
dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost o
dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost our keys, it sat there for 1 week. Don't go to Michael Clark for service advisor - not good. The day I was there was just like chaos everywhere. Lots of people complaining about the customer service people, no parts (oil, windshield wipers). Overall, don't go to this place. No rate.
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by blessus8
Service Price Transparency
Other Employees Tagged:
Tina Smith
Jul 31, 2023 -
Koons Woodbridge Hyundai responded
This feedback is concerning to receive. We strive to deliver accommodating service, and I apologize for the oversight regarding your keys. I assure you that we will work towards improving our practices in the future. Lastly, I would appreciate the opportunity to speak with you directly to see what more we can do to make things right. If you are willing to discuss this further, please feel free to reach out. Best, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com - (703) 490-8170 ext 300207
Pretty fast service and very professional staff.
This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. Howe
This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. However, parking is sparse and it's a tight maneuver to get around. I will continue to utilize this location for my service needs.
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by ryantatum20
Service Price Transparency
Other Employees Tagged:
Tina Smith
Jul 10, 2023 -
Koons Woodbridge Hyundai responded
Thank you for choosing Koons Woodbridge Hyundai! We're glad to hear that our staff provided you with fast and professional service. We appreciate your feedback about the parking situation, and we'll take it into consideration as we continue to improve our location. See you next time!
I was so blessed to be matched with my Salesman Robert.
He truly made me feel like at all times was in good hands. Robert had the vehicle I was coming there to test drive already for me parked in front of
He truly made me feel like at all times was in good hands. Robert had the vehicle I was coming there to test drive already for me parked in front of the building. He is definitely deserves all AAAAAAAA’s from this customer. Great listener, hands down best customer service skills, all my questions and if he didn’t know it, he would find someone who does. After my amazing overall treatment from first to last of buying my new car, Robert is the Salesman anyone should request to be paired with. Robert he went above and beyond and had me laughing a lot. I felt like we’re friends after everything this is how all customers should feel.from the beginning to the end. He always will be my Salesman hands. Robert, keep
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by Dolly R
Other Employees Tagged:
Tina Smith, Robert Polanco
Mar 21, 2023 -
Koons Woodbridge Hyundai responded
Dolly, thank you for the review! We are thrilled to hear that you found the right vehicle working with Robert and the Koons Woodbridge Hyundai team. Drive safely, and we hope to see you back again down the road!
Don't waste your time or money here!
They are terrible and are only trying to make a profit off customers. They are dishonest and the worst customer service I have ever dealt with. I
They are terrible and are only trying to make a profit off customers. They are dishonest and the worst customer service I have ever dealt with. I had one issue after another with the first vehicle I purchased and it was such a hassle to get anything resolved and they still have not addressed my issues. If I could give this company a negative amount of stars, I would. Steer clear from this Koons dealership. It is abysmal!! AVOID THIS DEALERSHIP AT ALL COSTS!
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by Janae
Feb 17, 2023 -
Koons Woodbridge Hyundai responded
I am sorry to hear you feel your time and money were wasted. We aim for excellent customer service and want our customers to feel confident with the vehicles they buy, and I regret that we left a different impression. I will discuss this feedback with the team, and if there is anything else we can do for you, please let us know. Thanks, Daizah Harrington - Customer Relations Manager - daizah.harrington@koons.com - (703) 490-8170
Wort customer service I have ever had
No call backs no
help
Lost paper work
help
Lost paper work
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by Kenneth white720
Other Employees Tagged:
C hernadaze
Jan 23, 2023 -
Koons Woodbridge Hyundai responded
Kenneth, I am so sorry to hear that you did not receive the responsive and thorough customer service we pride ourselves on. I assure you this does not reflect our commitment to the 5-star experience, and I will be sure to discuss your feedback with my team so that we may improve moving forward. I'd like to step in and make certain that all of your outstanding concerns have been addressed. I will take a look for your contact information, but, while I know you have already attempted to reach out, please try calling me on my direct line when you are available. Thank you, Daizah Harrington - Customer Relations Manager - daizah.harrington@koons.com - (703) 490-8170 Ext.3066
Finance and management are full of lies and I will never
reccomend this dealership. It is a shame I have called several times over the past few days to get my cancellation forms for my warranties and gap. (
reccomend this dealership. It is a shame I have called several times over the past few days to get my cancellation forms for my warranties and gap. (By the way I would not reccomend getting these, although finance will try to pin you down and trick you to get it. It's just money in their pockets and you're just a deal to them. They dont care about you.) I have spoken with Robert C., some woman in finance, the sales manager, etc and all have failed to help me. I have chest pains due to their incompetence!! They all promised to send these forms to me or to help me in some kind of way and I'm still without help. The truth is they want to keep their pockets fat and don't care about the inconvenience it may be to their customers. Very sad. Thank you.
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by amikha
Other Employees Tagged:
Tina Smith, Robert C, manager, finances
Nov 07, 2022 -
Koons Woodbridge Hyundai responded
Amikha, I apologize for the issues you have encountered getting in touch with my team. We strive to deliver a seamless and professional experience, and it is concerning that we have missed the mark. I would appreciate another chance to speak with you to see what more I can do to help make things right. If you are willing, please give me a call directly. Thank you, Daizah Harrington - Customer Relations Manager - daizah.harrington@koons.com ( 703) 490-8170 Ext.3066
Nov 07, 2022 -
amikha responded
Thank you for your response, I appreciate it.
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