CBC ADS | Page 2

The Director is a pleasure to work with His assistance allowed me to get the best deal possible. He is truly an asset to your organization. allowed me to get the best deal possible. He is truly an asset to your organization. More

by sarita.bowens Verified Customer Verified Customer

Report | Print

Scheduled appt and no one even called. Called back at 5PM and was told the car had not even been looked at. This lead up to 3 days with nothing being done. Could not even provide any proof Called back at 5PM and was told the car had not even been looked at. This lead up to 3 days with nothing being done. Could not even provide any proof and diagnostic was even done. Many other things I could include; that is all in the official letter to the corporate office. More

by macross580 Verified Customer Verified Customer

Report | Print

As always our service was timely and the staff was very courteous. The dealership was clean and comfortable. courteous. The dealership was clean and comfortable. More

by Felixmercigarcia Verified Customer Verified Customer

Report | Print

The dealership was very clean and orderly. The staff was very professional and provided prompt attention for services needed. The staff was very professional and provided prompt attention for services needed. More

by blairc124 Verified Customer Verified Customer

Report | Print

Very clean. Customer service was great. Feedback was provided. Great service overall. Thank you Have greatday Customer service was great. Feedback was provided. Great service overall. Thank you Have greatday More

by dw1914 Verified Customer Verified Customer

Report | Print

Perfect place to buy a car moh was amazing to work with amazing guy work good amazing guy work good More

by abassazhar726 Verified Customer Verified Customer

Report | Print

I had service recall for my car. I took my car to Koons Woodbridge Hyundai to have the recall taken care of. The recall was taken care of with no trouble. I took my car to Koons Woodbridge Hyundai to have the recall taken care of. The recall was taken care of with no trouble. More

by mr05infinity Verified Customer Verified Customer

Report | Print

Service department is inefficient. To long to wait for routine maintenance even if you have an appointment. Recall parts not available...To difficult to make service appointments. Tha To long to wait for routine maintenance even if you have an appointment. Recall parts not available...To difficult to make service appointments. That's online and making contact by phone. AI with service appointments does not work. I'm was contacted numerous times, did I want to buy a new vehicle. IHAVE ONE!! Just service it! Numerous occasions informed I would be called back... nope More

by ldhunt3 Verified Customer Verified Customer

Report | Print

I had a 9:30 am appt for a recall and another issue with the infotainment system.i also requested a car wash. My car was not ready for pick up until 6pm and that was only because I went there. I believe the the infotainment system.i also requested a car wash. My car was not ready for pick up until 6pm and that was only because I went there. I believe they did not start service on it until after 4 because they told me that they were having trouble downloading software because of a tracker device on my car. I bought the car from this dealership, only they have serviced it, and I never gave permission to put on a tracker. The service mgr did some research and said they got the car new from a dealer in Maryland who must have put the tracker on the car. The service mgr removed the tracker, but it is concerning that this was not disclosed at time of sale. I was told that they could not replicate the infotainment issue (purple screen which is a known problem to Hyundai), and that the car was wash another 30 minute wait. Why does this dealership have you make appointments that they don’t honor? This is not the first time that I have had to wait for simple warranty maintenance. I find this unacceptable. Something needs to be done with efficiency at this dealership. I would hesitate in buying another car from them because of the bad service. More

by kdtalbot Verified Customer Verified Customer

Report | Print

I had an amazing experience at this dealership. The team was extremely professional, kind, and knowledgeable about the brand. I loved the low-pressure environment, which made car buying stress-free The team was extremely professional, kind, and knowledgeable about the brand. I loved the low-pressure environment, which made car buying stress-free. They answered all my questions without forcing a sale. I highly recommend them to anyone looking for a smooth, pleasant experience. Kelvin was my salesman and he was fantastic! More

by charlesleiss123 Verified Customer Verified Customer

Report | Print