CBC ADS | Page 21

The process was easy from start to finish. Eli made sure I get the best deal. I highly recommend this dealership! Eli made sure I get the best deal. I highly recommend this dealership! More

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I had to write a review about this one salesperson in particular at Koons Hyundai of Woodbridge. JC went out of his way to make my car buying experience an excellent one. Hats off to the whole team from particular at Koons Hyundai of Woodbridge. JC went out of his way to make my car buying experience an excellent one. Hats off to the whole team from JC to Mr. Nate in finance. I recommend this dealership when you are in the market for a vehicle. More

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This fantastic dealership is one of ourfavorites! They This fantastic dealership is one of our favorites! They were not only willing to work with us to acquire the car we wanted at the price we wanted, bu This fantastic dealership is one of our favorites! They were not only willing to work with us to acquire the car we wanted at the price we wanted, but they were also able to get us in and out in a reasonable amount of time. Jordan made an excellent first impression; he was professional and knowledgable, and he assisted us in selecting the appropriate vehicle. He's unquestionably a fantastic salesman, and I'm grateful he took care of my wife and me. I will undoubtedly refer people to the dealership. More

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Had a great experience at Koons!! I will definitely come back and purchase my next car there!! back and purchase my next car there!! More

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I love their construction sale going on right now! I bought my brand new Hyundai with no markup bought my brand new Hyundai with no markup More

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This dealership is amazing bought 2 cars there great staff! Will come back in the future for my other kids staff! Will come back in the future for my other kids More

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Apt.@ 10:15 am, on time. Was told oil change would not be ad said on web…synthetic. Also time would be up to 3 hrs., for process of total check over, rotate tires, etc.. ad said on web…synthetic. Also time would be up to 3 hrs., for process of total check over, rotate tires, etc.. More

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This dealership excels in customer service. Aaron was our salesman and worked with us to find the perfect SUV. He was very knowledgeable about all the cars we looked and so patient. I always ask a lot of que salesman and worked with us to find the perfect SUV. He was very knowledgeable about all the cars we looked and so patient. I always ask a lot of questions! Brian the finance manager was so personable and found us a great rate on our financing. This is my new dealership and I do not mind driving from Maryland to have my car serviced here, I trust Koons Hyundai will take care of me. More

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I was not planning to write a review of this dealership and the rep Ahmed but the continued emails from him prompted me to bring some issues to the attention of the Koon leadership and to potential custome and the rep Ahmed but the continued emails from him prompted me to bring some issues to the attention of the Koon leadership and to potential customers. With the pandemic still in play, I was looking for a totally online buying experience beyond Carvana and Vroom. Koons was advertising such an experience, so I started the process by submitting information on a Lexus IS 2OOt on their website. I was able to lobby for approximately $650 dollars off the price listed on their website. I then completed the online valuation of my trade and was given a range between $16,894 and $18,640 with them offering in the middle $17880. While their offer was off to me by about $1,200 dollars. I felt like we could close the gap between what they were offering and my expectation of 19k. Well, I found the online process to buy a car really doesn't work at Koons, and the information customers submit online either does not go anywhere or is totally ignored by the dealership which then forces you to back to the traditional sales process. So while Koons states there is a total at the home buying process on their website. While all the tools seem to be in place on their website the end its all smoke and mirror with the game being the same. Get the customer in the building at all cost, control the buying process, keep the customer focused on the car, and payment. So of course I get Ahmed reaching out to me and the first thing he wants to do is get me in the dealership to see and test drive the car. While what is important to me is the price I pay and the allowance is given for my trade. If we can't at least tentatively agree on numbers, then test driving the car and and its condition does matter to me and I won't be buying the car. Needless to say Ahmed is not tracking because wanted me to drive the 35 miles to the dealership to test drive the car in stead of focusing on what was being asked of him. I wanted Amhed and Koons to honor their online buying process. So I suggested that if he (Ahmed) was so xxxx bent on me test driving the car and he could only provide an offer on my car if I bring it in to the dealership be appraised. Then why not put some gas in the the Lexus, drive it to my home as suggested on their website and upon arrival I would inspect the car, test drive it and he could do the same for my trade and if Koons meets my trade of 19K on my 2019 Ford Fusion with 8939K mikes I would by their car. Then I get nothing but silence for three days until this evening when Ahmed finally reached back out to me via email. Needless to say, its getting closer to the end of the month so reps like Ahmed are trying to get those end of the month sales, not realizing that he failed to earn my business by not honoring the very buy process they are advertising. This is a poor reflection Koon's business processes, leadership and customer service. I would not buy from this dealership, More

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Don't buy from this dealership. They are very tricky.I Don't buy from this dealership. They are very tricky. I communicated with their sales people via text, all on records. The otd price they showed Don't buy from this dealership. They are very tricky. I communicated with their sales people via text, all on records. The otd price they showed me is $27,450. I looked and asked abt $995. They responded back that if they take that off, do we have a deal? Then I responded back saying $26,000 and we have a deal. Guess what? They started to run my credit application. And when I called and talked more abt the results, the manager mentioned the price is $28,000 because they have to pay $2,000 bank fee to get approved. I was like "so i have to eat that $2,000?" - i was under assumption that its the deal $26,000 thats why dealership started to run application for finance approval. They said no, the OTD is $27,450. DON'T BUY FROM THIS DEALERSHIP. More

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