CJ Evans | Page 2

Not the worst experience but not the best. When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call me. I called about 10 times over a week period and was told “Mike said he will call you back” but he never did and I never heard from the GSM. They sold me a truck with no spare tire that i didn’t realize until after I got home, one key fob, no manual, not tie down hooks, a rear tire leak that I didnt know was leaking until the next day due to a faulty tire plug, the front tire had a huge plug as well. He said he would help me out and never Mike said he would followed through and of course over promised and undelivered like a typical sales guy who only cares about the sale and not the customer. When I bought the truck The finance manager who did my paperwork, Robert Gross was a jerk. I never complained directly about him but I was informed later that he no longer worked there 3 week later. Apparently I wasn’t the only one who thought he was terrible so I assume he was sent on his way. At least they fixed that issue. The only thing that salvaged my rating and view of Jerry Ulm was CJ. after 1.5 weeks of getting nothing from Mike I spoke with Nate in sales who got me connected with CJ who is the director of internet sales. CJ said he would call me back and actually did an hour later. He then delivered on his promise to get me some financial reimbursement to make things right and said customers matter. He called me 2 days later to confirm as he promised with a solution. When I hadn’t seen the check in the mail 3 days later, I texted his cell that he gave me and He texted me back 5 minutes later with an answer and the check actually arrived that day. He actually has people skills and showed professionalism and for that I appreciated his role in actually listening to the customer. That being said if you work with this dealership hopefully you deal with CJ and Nate who did a nice job in my book More

by ABSTILLEY Verified Customer Verified Customer

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Very helpful and friendly. Never felt pressured. Easy to work with and great deal too Never felt pressured. Easy to work with and great deal too More

by CTUMINELLA Verified Customer Verified Customer

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Very professional. No pressure to purchase a vehicle. CJ and Kyle are awesome to work with No pressure to purchase a vehicle. CJ and Kyle are awesome to work with More

by CTUMINELLA Verified Customer Verified Customer

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It not right how my truck I just bought is not registered with no hard plates after 45 day now I have to pay truck payment for none registration with no hard plates after 45 day now I have to pay truck payment for none registration More

by shawncollington.sc Verified Customer Verified Customer

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Best dealership in the country! I felt like I got a great deal and a great truck. Everything turned out perfect, in and out in a timely manner. My Finance Manager , Bobby was also e I felt like I got a great deal and a great truck. Everything turned out perfect, in and out in a timely manner. My Finance Manager , Bobby was also exceptional. More

by ckmetz0 Verified Customer Verified Customer

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The staff went above and beyond my expectations. 5 Star service before & after the sale 5 Star service before & after the sale More

by NEIL.MCTAGUE Verified Customer Verified Customer

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Great service and excellent customer care. Thank you for a very good experience in buying our new car. Thank you for a very good experience in buying our new car. More

by djmaroo Verified Customer Verified Customer

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This is the most innovative, professional, and excellent dealership i ever been to. The employees and the service was amazing. dealership i ever been to. The employees and the service was amazing. More

by Jmiles Verified Customer Verified Customer

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The dealership is beautiful. It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maint It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maintenance services. Jordan made me feel like the most important person in the room! The purchasing process was so easy and fast ! Thank you to everyone there for making it happen! More

by blaxton329 Verified Customer Verified Customer

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We bought a Jeep from Jerry Ulm and the process was smooth. We worked with Salesman Ali and CJ and they were both nothing but extrodinary. smooth. We worked with Salesman Ali and CJ and they were both nothing but extrodinary. More

by ROYAL0271 Verified Customer Verified Customer

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