CRYSTAL JEBOO

Dropped off car for scheduled maintenence. Take-in was quick and easy. It was finished. Take-in was quick and easy. It was finished. More

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The techs had no idea of what we where talking about when it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exa it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exact words were “I don’t know much about what you’re talking about but they seem fine to me.” There’s a clear fuzz in the speaker as well as certain times frequencies in the song fuzz out completely or rattle my door and my volume isn’t even past the half way mark. Another example is my sunroof visor slowly moves back and out of place when I’m driving and instead of taking a look at the track they proceeded to tell me that’s normal. I’ve driven many cars with sunroof visors, which happens over time yes but it’s covered in my warranty to be fixed and they did nothing. I spent several hours there waiting for my car to even get an update to be told nothing needs to be done when there are still issues like my last one which was a vibrating under my car, which they tried to tell me they could only rebalance my tires to fix it, when one, my tires and alignment were literally done a week ago and it feels like it’s coming from something shaking under the middle of my car as if an exhaust pipe is a little lose. I’m blown away the lack of knowledge, let alone action taken correct the issues that are covered by my warranty and will not be coming back to your deal ship after wasting 3 hours thank you. More

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Yes very good treatment, helpful and quick. In general it was was a very pleasant experience. The waiting area clean and confortable. My car was returned in good shape. was was a very pleasant experience. The waiting area clean and confortable. My car was returned in good shape. More

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Service was great, actually the service was done in less that the time that they tell me, and I was able to apply an offer received. that the time that they tell me, and I was able to apply an offer received. More

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Excellent Service by Walter, took care of my concerns about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient More

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Very clean. Nice and helpful people. Visit took less than anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food More

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Great and fast service very helpful informative and quick service we received today. The manager was extremely attentive as well and helpful. Definitely will come back to ge very helpful informative and quick service we received today. The manager was extremely attentive as well and helpful. Definitely will come back to get my car service here More

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Great Customer Service Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation pick up and drop off. More

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Efficient and Exceptional Experience Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my vehicle. The technician thoroughly inspected my vehicle and diagnosed the issue. Overall, I had an incredible experience with the service department at Rick Case. Thanks guys!! More

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Awesome experience! I had the best experience at Rick Case Volkeswagon. They were so nice and efficient that it didn’t seem like we were dealing with purchasing a car. I I had the best experience at Rick Case Volkeswagon. They were so nice and efficient that it didn’t seem like we were dealing with purchasing a car. I think it was the shortest time I’ve ever spent dealing with leasing a car and the least stressful. Great dealership and I will recommend them to everyone! More

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