JUSTIN ROSS

Went in to get Sentinel package honored. Carlos took pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior to. Needless to say no one contacted me until I reached out to them. Instead of being honest they blamed it on being backed up which is bs and TERRIBLE customer service in my opinion. I asked them questions up front to prevent this from happening and was given incorrect information throughout the entire process. Be honest with people up front and stop concealing lies and treat your loyal customers with more respect. More

Helpful 0

Report | Print

The techs had no idea of what we where talking about when it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exa it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exact words were “I don’t know much about what you’re talking about but they seem fine to me.” There’s a clear fuzz in the speaker as well as certain times frequencies in the song fuzz out completely or rattle my door and my volume isn’t even past the half way mark. Another example is my sunroof visor slowly moves back and out of place when I’m driving and instead of taking a look at the track they proceeded to tell me that’s normal. I’ve driven many cars with sunroof visors, which happens over time yes but it’s covered in my warranty to be fixed and they did nothing. I spent several hours there waiting for my car to even get an update to be told nothing needs to be done when there are still issues like my last one which was a vibrating under my car, which they tried to tell me they could only rebalance my tires to fix it, when one, my tires and alignment were literally done a week ago and it feels like it’s coming from something shaking under the middle of my car as if an exhaust pipe is a little lose. I’m blown away the lack of knowledge, let alone action taken correct the issues that are covered by my warranty and will not be coming back to your deal ship after wasting 3 hours thank you. More

Helpful 0

Report | Print

Prompt, professional best.service consultant, Justin Ross. Easy to schedule for service. Attentive reception. Speedy quality repairs. Auto delivered promptly washed, clean in excellent condition. Ross. Easy to schedule for service. Attentive reception. Speedy quality repairs. Auto delivered promptly washed, clean in excellent condition. More

Helpful 0

Report | Print

This place is ok. I just don’t understand why they don’t put cars thru car wash after your car is serviced. I’ve been here several times and not once had it been done. Other dealers do it. put cars thru car wash after your car is serviced. I’ve been here several times and not once had it been done. Other dealers do it. More

Helpful 0

Report | Print

Justin was great but probably won’t be coming back to Rick Case Volkswagen again the price for the synthetic oil change is too expensive Rick Case Volkswagen again the price for the synthetic oil change is too expensive More

Helpful 0

Report | Print

Excellent Service by Walter, took care of my concerns about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient More

Helpful 0

Report | Print

Very clean. Nice and helpful people. Visit took less than anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food anticipated for service recall. Plenty of space to social distance. Cafe has good coffee and food More

Helpful 0

Report | Print

Awsome service! Every issue was solved. Excellent people skills. The only thing I do not like is that I have to write at least 25 words. skills. The only thing I do not like is that I have to write at least 25 words. More

Helpful 0

Report | Print

Attentive Service Advisors, customer centric. Brought 2 Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Ross were very helpful with the process. More

Helpful 1

Report | Print

Great service and honesty from the service advisor Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly rec Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy! More

Helpful 0

Report | Print