Caden Leggett

Although I had a great experience with Caden in their sales department when purchasing my vehicle last year, I cannot say the same for their service department. I was assigned to Jasmin for my yearly ser sales department when purchasing my vehicle last year, I cannot say the same for their service department. I was assigned to Jasmin for my yearly service. I dropped off my vehicle yesterday at 3:15 pm and was told that the servicing would take an hour and 30 minutes. I told her that I would leave and come back, to which she said that she would give me a phone call when the service was completed. I did not receive a call so I called the dealership at 5:30 pm where I was told by another employee that she was busy and would call me back. By 6:30pm I still did not get a call so I called the dealership another time, I was told once again by a different employee that she was busy and suggested to leave a voicemail. Their service department closes at 7 and through the volvo app, I could see that my car was still not unlocked nor moved. I work early mornings and had to scramble to find last minute transportation as I was now left with no car. I received several text messages and phone calls at 7 am from her stating that she had left the dealership at 6 pm and offered to have the car servicing completed by 9am but unfortunately I was already at work. I checked the volvo app and saw that the hood and door was open, meaning that they were just then servicing my vehicle. When I went to pick up my car she had said that she had gotten my car rewashed since it was sitting out last night, insinuating that the service was completed the night prior. After telling her that I could see through the volvo app that the car wasn't moved until today, all she could do was apologize. If you are looking for a reliable and communicative servicing experience, I would suggest that you go to a different dealership or be prepared to find alternative transportation. More

Print

Great customer service in parte and sales and beyond. Highly recommend Volvo services in Frisco Tx Highly recommend Volvo services in Frisco Tx More

Print

There was a strong push for additional coverage which I understand but there was lot of numbers gimmickry and back & forth which I felt like a constant battle which stressed me out. I was a perfect 850 FIC understand but there was lot of numbers gimmickry and back & forth which I felt like a constant battle which stressed me out. I was a perfect 850 FICO and still got 6.79% interest rate which is disappointing. I love the car but the financing experience was not great. More

by HoboG Verified Customer Verified Customer

Print

The staff was all so friendly and made the experience pleasant and easy for us. pleasant and easy for us. More

by KGREENDALLAS Verified Customer Verified Customer

Print

I had an excellent experience working with Caden Leggett at Crest Volvo Cars. Caden is incredibly knowledgeable about the Volvo product line, remained readily accessible throughout the process, and maintain at Crest Volvo Cars. Caden is incredibly knowledgeable about the Volvo product line, remained readily accessible throughout the process, and maintained a helpful, low-pressure approach that made the entire purchase seamless. I highly recommend Caden and the team at Crest Volvo for anyone looking for a professional and stress-free car buying experience. More

by FAMILYWHITE2013 Verified Customer Verified Customer

Print

Consummate professionals with fair pricing and transparent dealing. I truly had a very good experience overall. transparent dealing. I truly had a very good experience overall. More

by ACPRAESTHOLM Verified Customer Verified Customer

Print

Working with Caden was one of the highlights of my car-buying experience. From the moment I walked in, he was kind, genuine, and incredibly helpful. Buying a vehicle can feel overwhelming, but he m car-buying experience. From the moment I walked in, he was kind, genuine, and incredibly helpful. Buying a vehicle can feel overwhelming, but he made the process feel easy and enjoyable. I never felt pressured or rushed, just supported by someone who truly wanted to help me find the right vehicle. He took the time to answer my questions, made sure I was comfortable throughout the process, and helped make purchasing my XC40 a genuinely positive experience. I also wanted to recognize Sam. After the purchase, he took the time to help me get my keys squared away and even helped me put my license plates on. It may seem like a small thing, but those extra moments of kindness and willingness to help made a big impression. He was friendly, patient, and went out of his way to make sure everything was taken care of. What stood out most about both Caden and Sam was that they made me feel valued, not just like another customer. Their professionalism was excellent, but it was their kindness and genuine care that made the experience memorable. Thank you both for going above and beyond. Volvo is fortunate to have people like you representing the dealership! More

by RAACHELILY Verified Customer Verified Customer

Print

Good experience, they did whatever they could to help get me the best deal I could afford. me the best deal I could afford. More

by CHATRICESAMUELS Verified Customer Verified Customer

Print

We have bought over 20 cars from Crest and 3 from Crest Volvo. Great sales and service always. Volvo. Great sales and service always. More

by Amybeth65 Verified Customer Verified Customer

Print

The entire process was smooth. Hope to get the same level of service moving forward Hope to get the same level of service moving forward More

by DIVYABH Verified Customer Verified Customer

Print