Sam Hilou
Sam Hilou at Crest Volvo Cars

Sam Hilou

Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.8
20 Reviews

Languages Spoken

English English

4.8

20 Reviews

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20 Reviews of Sam Hilou

June 16, 2026

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Employee Rating

The staff was all so friendly and made the experience pleasant and easy for us. More

by KGREENDALLAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caden Leggett

Jun 17, 2026

Crest Volvo Cars responded

We are honored to hear about your experience with our team! It is wonderful to know that our staff made the process feel pleasant and easy for you — that is exactly the kind of experience we strive to create for every customer who walks through our doors. Thank you so much for taking the time to share your kind words. We truly appreciate your support and look forward to welcoming you back whenever you need us!

June 05, 2026

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Employee Rating

Working with Caden was one of the highlights of my car-buying experience. From the moment I walked in, he was kind, genuine, and incredibly helpful. Buying a vehicle can feel overwhelming, but he m More

by RAACHELILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience! Your feedback about Caden and Sam truly warms our hearts, and it's clear that they made your XC40 purchase both seamless and memorable. We understand how overwhelming car buying can feel, so knowing that Caden's genuine approach and helpful nature put you at ease means everything to us. It's especially heartening to hear how Sam went the extra mile with those thoughtful finishing touches like helping with your keys and license plates. These moments of genuine care and attention to detail reflect the values we strive to uphold every day. Thank you for recognizing both team members and for taking the time to share your positive experience - it truly makes a difference and helps us continue delivering the authentic, professional service our customers deserve.

June 05, 2026

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Good experience, they did whatever they could to help get me the best deal I could afford. More

by CHATRICESAMUELS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caden Leggett , Locke

Jun 11, 2026

Crest Volvo Cars responded

We are delighted to hear about your positive experience with us! It's wonderful to know that our team was able to work with you to find the best deal that fit your needs and budget. At Crest Volvo Cars, we believe in building genuine relationships with our customers by being transparent and honest throughout the entire process. Your feedback reinforces our commitment to going above and beyond to ensure each customer feels valued and supported. We truly appreciate you taking the time to share your experience.

April 30, 2026

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Employee Rating

The dealership staff was kind, professional, and attentive to my needs and concerns at the time of purchase. More

by Amara.holman
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna, Alan Orozco, Mark Morgello , Skye Warner

May 01, 2026

Crest Volvo Cars responded

Thank you for your review! We are delighted to hear that our team provided you with the kindness and professionalism you deserved during your vehicle purchase. It means everything to us when customers feel that their needs and concerns are genuinely heard and addressed. Your experience reflects exactly what we strive for at Crest Volvo Cars - creating a supportive environment where every customer feels valued and well cared for. We truly appreciate you taking the time to share your positive experience with us.

April 25, 2026

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They went out of their way to help me into our XC90 to ensure a better experience than I had up-to-date elsewhere. Helped us with securing the vehicle we wanted given we were 3 hrs away in OKC. More

by billnapril
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Nash Abir

Apr 27, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your positive experience with finding the perfect XC90. It's wonderful that our team was able to provide you with exceptional service and improve upon your previous experiences. We understand that traveling from Oklahoma City was quite a journey, and we're thrilled that our staff could make the process smooth and help secure exactly the vehicle you were looking for. Your satisfaction means everything to us, and we're grateful you chose Crest Volvo Cars for this important purchase.

March 30, 2026

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The team at Crest Volvo continues to exceed my expectations! I honestly don’t think there is a better team in the car business! More

by KENNY.GAYOSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2026

Crest Volvo Cars responded

Thank you, KENNY.GAYOSO! We're thrilled that our team continues to exceed your expectations. Your confidence in our dedication means everything to us. We look forward to providing you with exceptional service in the future.

March 29, 2026

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Employee Rating

Sam(SM), Allison(Sales), Tyler(Finance) and Jordan(SA) were all amazing and we appreciate them helping us with the purchase of our daughter’s first vehicle. She was so surprised and the big red bow was a More

by MARC51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 31, 2026

Crest Volvo Cars responded

We're delighted to hear about your wonderful experience with Sam, Allison, Tyler, and Jordan! Making your daughter's first vehicle purchase special is exactly what we strive for. Thank you for trusting Crest Volvo Cars with such an important milestone, and we hope your daughter enjoys many safe and happy miles ahead!

March 03, 2026

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Employee Rating

Bad car. There's no way that this car passat safety inspection. Bad front rotors, Hub bearings, rear tires. I was promised by Mike to get rid of tire inflatio More

by samshoufi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Stock

Mar 09, 2026

Crest Volvo Cars responded

We value your input and understand your concerns. This does not reflect the level of service we strive to provide. We would appreciate the opportunity to address these concerns directly with you. Please contact Duncan McPhail, our General Manager, at Dmcphail@vtaig.com so we can work towards a resolution.

January 30, 2026

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Sam Hilou went above and beyond to make the final step in a very difficult and emotional trade in that was filled with title struggles, finally happen. Jaime Jasso looks primed to learn from the hurdles he More

by Tdemsky25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Max Caplin, Tyler Barna , Jaime Jasso

Feb 02, 2026

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand that dealing with challenging situations, especially when they involve emotional circumstances and documentation complications, can be overwhelming. It's wonderful to hear that our team members were able to support you through this process. We're pleased that Sam provided the extra care needed to help complete your trade-in despite the difficulties you encountered. It's also great to know that Tyler showed patience during the paperwork process and that Jaime demonstrated a willingness to grow from the experience. Your feedback helps us continue to provide the supportive service our customers deserve during important automotive decisions.

January 22, 2026

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Employee Rating

purchasing a Volvo from crest Volvo was a great experience. Our sales salesman, Greg Bryan was very patient and easy to work with. I would certainly recommend Crest Volvo to anyone who is intereste More

by gcnorris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with your Volvo purchase! Your kind words about having such a positive buying experience truly mean a lot to us. We're delighted that Greg provided you with the patient and knowledgeable service you deserved, and that he was able to help you secure the best possible price. Your recommendation of both Crest Volvo Cars and Greg's expertise speaks volumes about the quality service we strive to deliver. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

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