Cailin Williams | Page 3

We reached out for a quote on a specific VIN (2021 Outback) and were given a fair estimate. On the quote, it clearly states they’ll honor the price for 72 hours so we made an appointment to come in. A Outback) and were given a fair estimate. On the quote, it clearly states they’ll honor the price for 72 hours so we made an appointment to come in. After test driving and talking for 2+ hours, we got into numbers. They refused to honor the quote we were given, saying they had a “backend error” and came back with a price over 30% more. Not sure if they were attempting a bait and switch or it’s just poor customer service, but we heard one of the salesmen scoff when our agent (Dimitri) inquired about getting closer to the original quote. After being toured around the “state-of-the-art” dealership, it’s sad to see such a significant discrepancy between the quote we received online and the quote we received in person. “Every time time you interact with a member of the Premier family we promise it will be simple, upfront, and guaranteed” (except the quotes we personally tailor and email to you). Quote was sent by Cailin Williams. More

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Extremely helpful sales and financing staff. From the first contact, Cailin Williams in Internet Sales helped facilitate communication. Jason Jurkes, our in person sales agent, was patient throughout the first contact, Cailin Williams in Internet Sales helped facilitate communication. Jason Jurkes, our in person sales agent, was patient throughout the process of finding my elderly mother her new Subaru Legacy with the color, accessories, and features she wanted at a competitive price. Jack Basciano in financing went the extra yard to explain and secure financing as well as gap coverage. I really felt like he put the customer first. All in all a smooth experience with good folks. Thank you! More

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Everyone at the dealership was incredibly friendly. Andi did a great job explaining how to use all the new technology in the car. Taylor was an absolute pleasure to deal with. I tell anyone I can to go bu did a great job explaining how to use all the new technology in the car. Taylor was an absolute pleasure to deal with. I tell anyone I can to go buy a Subaru at Premier. More

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Bought a New Car everyone was very nice. Thank you all for making my car buying experience a positive experience. Have a nice New Year for making my car buying experience a positive experience. Have a nice New Year More

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I purchased my 2016 Subaru Crosstrek from Premier Subaru at the very end of July 2020 and I couldn't be happier with the service I received. The staff was very professional and helpful throughout the purcha at the very end of July 2020 and I couldn't be happier with the service I received. The staff was very professional and helpful throughout the purchasing process. This was my first time purchasing a vehicle from a dealership and I couldn't have made a better choice than Premier Subaru! Ted Astarita, Rodney Pomerleau and Paola Andi Vilches were polite and very knowledgeable. Premier Subaru is an excellent dealership and I would highly recommend them. Also, I LOVE my Subaru! More

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Michael was friendly, patient, and helpful. We did not feel pressured at any time. Premier made the process of buying easy and enjoyable. We would recommend Premier Subaru and Michael to anyone looking to feel pressured at any time. Premier made the process of buying easy and enjoyable. We would recommend Premier Subaru and Michael to anyone looking to buy a new or used car. More

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Awesome experience! Mike was fun to work with and he got Awesome experience! Mike was fun to work with and he got the job done! Same day purchase and left driving a new car home! Thank you! Awesome experience! Mike was fun to work with and he got the job done! Same day purchase and left driving a new car home! Thank you! More

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Great experience Traded my old Subaru for a new one, Abe was my salesman, he was able to get me the deal I wanted and manage to get me out the door within 2.5 days no Traded my old Subaru for a new one, Abe was my salesman, he was able to get me the deal I wanted and manage to get me out the door within 2.5 days not his faulty though the cooperate Subaru site was having an upgrade and couldn't access somethings. I think if the cooperate site was up it would have been same day sale. Neil was the person who showed me all the upgrades and perks I got with my new car, this was a bit more tech orientated then my last car but he took the time to explain everything and made sure I was comfortable with everything.. He also made it clear I could come back if I didn't understand or figure something out. All the people I worked without Premiere Subaru where friendly and professional at all times. Especially in the age of covid-19 all wore masks and made sure everything was clean. I actual felt safe there. I would recommend this dealership to anyone looking for a Subaru! Thanks for all your help. More

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My wife and I are very pleased with our new Subaru. It was a pleasure to work with Mike Lucibello and the Premier Subaru team. Mike was knowledgeable, patient, professional and most importantly personabl was a pleasure to work with Mike Lucibello and the Premier Subaru team. Mike was knowledgeable, patient, professional and most importantly personable. People tend to do business with people they like and we like Brother Mike! More

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Excellent Service From the test drive to the financing to the introduction to my new Surbaru Forester - the experience at Premier was amazing. Mike made the buying pro From the test drive to the financing to the introduction to my new Surbaru Forester - the experience at Premier was amazing. Mike made the buying process so easy and Andi took the time to acclimate me to my new car. Thanks to all! More

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