Caitlin Landis

North Penn Mazda responded

Thank you so much for the great review! We're thrilled to hear that everything went smoothly and that our team was able to provide a fast, friendly, and helpful experience. It means a lot to know you left happy and well taken care of. If you ever need anything down the road, we’re always here to help!

North Penn Mazda responded

Thank you so much for the fantastic review, Jesjmlucas! We're thrilled to hear that our receptionist made scheduling your CX-5’s service easy and that Caitlin provided you with excellent customer care. We’re also glad the technician’s video helped give you a clear look at your vehicle’s condition—transparency and trust mean everything to us. We truly appreciate your kind words and look forward to seeing you again at your next visit!

North Penn Mazda responded

Hi Dareim, Thank you for your feedback and for the kind words about our service — we’re glad to hear it was excellent! We’re truly sorry to hear that the 3% credit card service charge affected your experience. Unfortunately, this has become a more common practice due to rising processing costs from credit card companies. We’ve done our best to be transparent by posting notices on all entry doors, windows, and service counters, and we always offer the option to pay with cash or debit without any added fees. We completely understand how this may have come as a surprise and regret that it disrupted your stay. Like you, we hope things can shift in the future so that we no longer need to apply this charge. Thank you again for visiting us — we truly appreciate your business and hope to welcome you back soon under better circumstances.

North Penn Mazda responded

Thank you for the fantastic 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our service team at North Penn Mazda. Providing professional, courteous service and showing our customers how much we value them is always our top priority. We truly appreciate your support and look forward to serving you again in the future! 🚗🔧

North Penn Mazda responded

Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our team and that you found our facility spotless. Providing a welcoming and comfortable environment is always our goal, and it’s incredibly rewarding to know we made such a great impression. Thank you for recommending us — it truly means the world! We look forward to welcoming you back anytime! 🚗✨

North Penn Mazda responded

Thank you so much for the kind words and for taking the time to share your experience, Rene! We're thrilled to hear that Catie made your visit such a smooth and enjoyable one. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We truly appreciate your support and look forward to seeing you again down the road. 🚗✨

North Penn Mazda responded

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that your service visit went smoothly and that communication was clear throughout the process. We truly appreciate your trust in us and look forward to seeing you again next time! 🚗✨

North Penn Mazda responded

Thank you so much for the kind words 😊. We're thrilled to hear that you've had such a positive experience with our team. Providing helpful, kind, and courteous service is what we strive for every day. We're so glad scheduling and follow-ups have been easy and convenient for you. We truly appreciate your trust and support! 💬🙌