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Caitlin Landis
Caitlin Landis at North Penn Mazda

Caitlin Landis

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,231 Reviews

Dealership Experience

10 yrs, 1 mo

Industry Experience

13 yrs, 9 mos

Languages Spoken

English English

4.9

1,231 Reviews

Write a Review

1231 Reviews of Caitlin Landis

November 07, 2025

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Employee Rating

Great, the loaner service allows me to still go about my day. Service is quick and easy. More

by abg1989
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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November 04, 2025

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Employee Rating

Visit was splendid will do all my service here for any of my Mazda cars More

by KRISTOFERLYNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Wil Jones

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Nov 04, 2025

North Penn Mazda responded

Thank you so much for your kind words! 🌟 We’re thrilled to hear your visit was splendid and that you’ll be trusting us with all your Mazda service needs. Our team looks forward to taking great care of you and your vehicles for years to come! 🚘💙

November 04, 2025

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Will is communities and a great service tech. He is thoughtful in response and provides great feedback, I am not too fond of the young lady that does service scheduling. Her tone is very dismissi More

by MSARACELIS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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Nov 05, 2025

North Penn Mazda responded

Hello MSARACELIS, Thank you so much for taking the time to share your feedback. We’re glad to hear that Wil provided great service during your visit with us. We’ll be sure to share your kind words with him. We’re very sorry to hear about your experience with our scheduling process. That’s not the impression we want to leave, and we appreciate you bringing it to our attention. We’ll address this internally to ensure all of our team members provide the welcoming, professional service our customers deserve. We value your feedback and look forward to seeing you at your next service visit. If you would like to discuss this further, feel free to reach out to me directly at amanda@northpennmazda.com or 267-956-1160. Sincerely, Amanda Young North Penn Mazda Service Manager

November 04, 2025

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Employee Rating

Everyone was so helpful. They took care of my service and got my warranty without me having to do anything. More

by JACLYNS7262
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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Nov 06, 2025

North Penn Mazda responded

Thank you, Jaclyn! We’re so glad to hear our team made your service visit easy and hassle-free. Taking care of our customers — and all the details that come with it — is what we’re here for. We appreciate you trusting us with your vehicle! 🙌🚗

October 31, 2025

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Employee Rating

Very responsive to need for this service and with handling the problem. All personal I dealt with were courteous and patient. More

by Ralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Robert Bell

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Oct 31, 2025

North Penn Mazda responded

Thank you, Ralph! We truly appreciate your kind words and are so glad to hear that our team was responsive and helpful in addressing your service needs. Providing courteous and patient care is what we strive for every day. We’re grateful for your trust and look forward to serving you again! 🚗✨

October 25, 2025

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Employee Rating

Efficient and timely Efficient and timely , good communication and great communication updates. Efficient and timely , good communication and great communication updates, highly recommend! More

by GHARTMANJR
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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Oct 27, 2025

North Penn Mazda responded

Thank you for your kind words! We’re so glad to hear you appreciated our efficiency and communication throughout your visit. Your recommendation means a lot to our team!

October 24, 2025

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Employee Rating

Excellent customer service from Wil, Jay, Shane and service dept! I could not be happier More

by BEN VITELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Robert Bell

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Oct 27, 2025

North Penn Mazda responded

Thank you, Ben! We’re so happy to hear Wil, Jay, Shane, and our Service team provided excellent customer service. We truly appreciate your feedback and are thrilled to know you couldn’t be happier! 🙌🚗

October 19, 2025

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Employee Rating

Very friendly, polite and professional staff. Quick service In and out, the loner was a plus…great. More

by sergioarturo55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Robert Bell

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Oct 20, 2025

North Penn Mazda responded

Thank you for sharing your experience! We're so glad our team provided friendly and efficient service, and that the loaner vehicle made your visit even smoother. We appreciate you choosing North Penn and look forward to seeing you again!

October 19, 2025

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Professional and to the point. They did not waste my time, everything flowed smoothly and I drove off in my new car. More

by MERVYNHELDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Robert Bell

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Oct 20, 2025

North Penn Mazda responded

Thank you, Mervyn! We’re thrilled to hear that your experience was professional and seamless from start to finish. Enjoy your new car, and thank you for choosing North Penn!

October 17, 2025

Dealership Rating
Employee Rating

We always take care of my vehicle. They keep me informed and they are very accommodating More

by JSGIBSON61
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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Oct 17, 2025

North Penn Mazda responded

Thank you so much for your kind words! We’re happy to hear that our team keeps you informed and your vehicle well taken care of. We truly appreciate your trust in us and look forward to continuing to provide you with excellent service every visit! — The North Penn Mazda Team

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