Caitlyn was such a great sales person.
Made the process very simple. In and out. Easy to get along with. Highly recommend.
Made the process very simple. In and out. Easy to get along with. Highly recommend.
More
by jcarlilesiu
Other Employees Tagged:
Anthony Melia
Aug 27, 2025 -
Crosswell Ford responded
Thank you for sharing your experience! We are so glad to hear that Caitlyn was able to make the process simple and enjoyable for you. At Taylor Ford of Manteno in Manteno Illinois, we strive to provide a smooth and stress free car buying experience for every customer. Your recommendation means a lot to us and we truly appreciate you choosing our dealership. Enjoy your new vehicle and we look forward to serving you again in the future!
Caitlin Osterman was very nice and helpful.
The whole team seemed to care that I got a vehicle that I was happy with.
The whole team seemed to care that I got a vehicle that I was happy with.
More
by lindseykinn
Aug 21, 2025 -
Crosswell Ford responded
Thank you for sharing your experience with us. We are so glad to hear that Caitlin and the team at Taylor Ford of Manteno provided you with helpful and caring service while finding the right vehicle. Our goal is always to make sure our customers leave happy and confident in their purchase. We truly appreciate your feedback and look forward to serving you again in the future.
My wife and I shopped multiple dealerships and in the end
the service that we received from caitland and the rest of the staff was amazing from start to finish
the service that we received from caitland and the rest of the staff was amazing from start to finish
More
by JB
Verified Customer
Verified Customer
Aug 15, 2025 -
Crosswell Ford responded
Thank you for sharing your experience with us. We are thrilled to hear that Caitlyn and the rest of our team at Taylor Ford of Manteno provided you with amazing service from start to finish. We strive to make every visit a positive and memorable one, and it means a lot to know we met your expectations. We truly appreciate you choosing our dealership after visiting multiple others, and we look forward to assisting you again in the future.
Service department was fast , and very helpful
I will
recommend to friends and family
Overall a great experience
recommend to friends and family
Overall a great experience
More
by bigtaunch
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Crosswell Ford responded
Thank you for sharing your positive experience with us. We are happy to hear that our service department at Taylor Ford of Manteno was fast and helpful. Your recommendation to friends and family means a great deal to our team, and we truly appreciate your support. We look forward to continuing to provide you with great service in the future.
Awesome experience!
Easy to work with and very accommodating. They made us feel like family!
Easy to work with and very accommodating. They made us feel like family!
More
by Dlutz3359
Jul 16, 2025 -
Crosswell Ford responded
Thank you for sharing your experience! We truly appreciate your kind words about our team at Taylor Ford of Manteno in Manteno Illinois. It means a lot to know you felt like family while working with us. If there is ever anything else we can assist with, we are always here to help. Enjoy your vehicle and thank you again for choosing Taylor Ford of Manteno!
Almost incurred steep costs by taking their loaner out of
state Good thing I asked about it beforehand.
state Good thing I asked about it beforehand.
More
by Tempi
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2025 -
Crosswell Ford responded
Thank you for sharing your feedback and for taking the time to leave a review. We are glad you checked with our team beforehand regarding the loaner vehicle guidelines. We do always aim to be upfront about our policies and appreciate customers reaching out with questions. If there is ever anything else we can assist you with, please feel free to contact us at (815) 468-6566.
Taylor Ford staff are always very accommodating and
extremely helpful. Nidal (Nick) went above and beyond to make sure the price fit and the vehicles were exactly what we wanted. Caitlyn even took a ch
extremely helpful. Nidal (Nick) went above and beyond to make sure the price fit and the vehicles were exactly what we wanted. Caitlyn even took a child seat out of her own car to help us make a decision on which vehicle to purchase to make sure the child seat would fit comfortably. Top notch quality people!!!!
More
by Mustang
Verified Customer
Verified Customer
Jul 07, 2025 -
Crosswell Ford responded
Thank you for the wonderful review! We’re thrilled to hear that Nidal (Nick) and Caitlyn went above and beyond to make your experience such a positive one. At Taylor Ford of Manteno in Manteno Illinois, we take pride in having a team that genuinely cares about helping customers find the right vehicle for their needs. We truly appreciate your kind words and look forward to assisting you again in the future!
Professional service and good selection.
This is the 4th vehicle we have purchased through Taylor Ford Manteno always great communication and the service department is knowledgeable and pers
This is the 4th vehicle we have purchased through Taylor Ford Manteno always great communication and the service department is knowledgeable and personable.....
More
by robinzivanovich
Jun 06, 2025 -
Crosswell Ford responded
Thank you so much for your continued support and loyalty. We truly appreciate you choosing Taylor Ford of Manteno for your fourth vehicle purchase. It means a lot to know that our communication, vehicle selection, and service department have consistently met your expectations. We are proud to serve the Manteno community and look forward to helping with anything you need in the future. Thanks again for being part of the Taylor Ford of Manteno family!
I live out of state, and purchased my vehicle
electronically. Caitlyn & Nick both promptly answered every question I had, while attending to every concern of mine throughout the process. I can’t
electronically. Caitlyn & Nick both promptly answered every question I had, while attending to every concern of mine throughout the process. I can’t say enough great things about their character and personalities. They reassured me throughout entire purchase process, and remained in communication with me the entire time, always going above & beyond the usual expectations from a sales team at a car dealership. Impressive, especially due to the fact I was a long distance buyer. Although I did not work with Anthony directly, he always made sure to have any finance questions answered immediately, and the finance documents executed promptly. Excellent work from the team and thank you!
More
by NIKO.BRUNELAS7
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Shaqra
, Anthony Melia, Chipper Croswell
Jun 02, 2025 -
Crosswell Ford responded
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Caitlyn, Nick, and Anthony provided outstanding service throughout your long-distance vehicle purchase. At Taylor Ford of Manteno in Manteno Illinois, we take pride in offering a smooth and transparent buying process, whether you're local or out of state. Your kind words about our team's professionalism, communication, and commitment to going above and beyond mean a great deal. We truly appreciate your trust in us and hope you enjoy your new vehicle for many miles to come!
Very good dealer.
Treated us fairly on our trade in. There is no sales pressure. Answered all our questions . Good people to work with.
Treated us fairly on our trade in. There is no sales pressure. Answered all our questions . Good people to work with.
More
by SMOKYDONAL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jim Steele
, Anthony Melia
May 08, 2025 -
Crosswell Ford responded
Thank you for the great review! We’re glad to hear you had a positive experience with no sales pressure and that our team at Taylor Ford of Manteno in Manteno Illinois treated you fairly on your trade-in. We take pride in being transparent, helpful, and easy to work with. If there is anything else we can assist you with, please don’t hesitate to reach out.