Calvin Jeong | Page 37

Terrible experience trying to make the appointment for the concierge service. Called, texted and emailed for DAYS. Finally called Genesis HQ and then Donny called. He claimed they are short staffed. Made the concierge service. Called, texted and emailed for DAYS. Finally called Genesis HQ and then Donny called. He claimed they are short staffed. Made appointment for 4 weeks out. Prior to day of appointment, no communication to confirm. On day of appointment, I called them to confirm. And guess what — they “lost” the appointment. Apparently, now Donny (it must really be a one man show) was absent from work all week. The good news is the woman I spoke with was able to make the appointment happen. The young man who picked up and dropped off my car was super nice and very prompt. The maintenance service itself was great — very quick. Clearly, the process of making — and keeping— a concierge service appointment at Southbay Genesis needs work. More

by MDEFRANCESCO29 Verified Customer Verified Customer

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Wow this new video that inspection process is the bomb Keep up like this SB Hyundai is the the best place to go with Hyundai bomb Keep up like this SB Hyundai is the the best place to go with Hyundai More

by kmotorsceo Verified Customer Verified Customer

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Can" tell you how much I love this place, great service, thank you very much thank you very much More

by tomsam Verified Customer Verified Customer

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Excellent service as usual! The dealership has never disappointed and once again, everything was perfection! The dealership has never disappointed and once again, everything was perfection! More

by MAESEKI Verified Customer Verified Customer

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Addressed all my concerns . Provided service in a reasonable time ranged. provided great customer service from coordinator to cashiers. love going to the southbay Provided service in a reasonable time ranged. provided great customer service from coordinator to cashiers. love going to the southbay More

by brendaj0 Verified Customer Verified Customer

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I love the communication, the personality and fast service they all provide me, always a friendly location. service they all provide me, always a friendly location. More

by ana2u Verified Customer Verified Customer

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The service department is excellent, takes the time needed to show all features of the G70 needed to show all features of the G70 More

by brad60 Verified Customer Verified Customer

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My advisor Donnie was great, he made sure I was getting the right service for my vehicle by asking me a few questions. They had my car in and out in just a few hours! the right service for my vehicle by asking me a few questions. They had my car in and out in just a few hours! More

by torres.edgar325 Verified Customer Verified Customer

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Great Service I have been coming to South Bay Hyundai for years Donnie Ellis is Great. All the people in service are very helpful. Donnie, Calvin really take care of me. They know me by name and that makes m years Donnie Ellis is Great. All the people in service are very helpful. Donnie, Calvin really take care of me. They know me by name and that makes me feel good. More

by TMINITE Verified Customer Verified Customer

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South Bay Hyundai has taken care of my car for over a decade. I don’t trust anyone else with it. decade. I don’t trust anyone else with it. More

by JA_RAY102 Verified Customer Verified Customer

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