Carl Leblanc | Page 3

Everyone is so friendly. Everyone says hello, asks if you need anything. Such great customer service every time I go to the dealership. Every experience at this dealership is Everyone says hello, asks if you need anything. Such great customer service every time I go to the dealership. Every experience at this dealership is a great experience. All the staff are very professional and courteous. More

by MELIANNE36 Verified Customer Verified Customer

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In general, I am very pleased with Lexus of Sarasota. Carl Leblance was a very professional and communicative sales associate. He was always available for questions and kept me informed. He connected me Carl Leblance was a very professional and communicative sales associate. He was always available for questions and kept me informed. He connected me with the amazing Jaden Shelburne to understand the technology of the vehicle. He never lost patience and maintained a very positive and helpful manner with me. My experience with finance was initially thought to be positive; however, Eric, I believe, tried to mislead me regarding the maintenance program. This may indeed be a good program but misleading me about the cost of some services left me with a bad image of the experience. I may reconsider the purchase of this program when my two included services are completed. Kelly McKallister, in guest relations, very respectfully and non-defensively responded to my experiences and thoughts associated and made every effort to make things right for me which I very much appreciate. James Deal in service also made every effort to make my experience leaving my new vehicle to have tinting of the windows completed. He had a loaner vehicle ready to go and when i went to pick up my new car, had it washed and parked for me ready to take home. I realize that no experience at a dealership will be perfect, however, Lexus of Sarasota is a work in progress with the construction and hopefully will be a far improved dealership and service provider for our community. More

by PWingenfeld Verified Customer Verified Customer

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Carl really took the time to talk with us and show us the car even though I’d initially spoke with another salesman that was not in. car even though I’d initially spoke with another salesman that was not in. More

by karenewalton Verified Customer Verified Customer

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Misleading info given at the start of the sale regarding payment options. Double signing paperwork. Poor communication overall. The car was as described except for the GPS that was left in the car which pr payment options. Double signing paperwork. Poor communication overall. The car was as described except for the GPS that was left in the car which prevented system updates. More

by marilyn_freeman1 Verified Customer Verified Customer

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It is difficult to judge Lexus of Sarasota because of the extensive remodeling. But, I do give the company 5 stars for continuing their customer service during the construction disruption. extensive remodeling. But, I do give the company 5 stars for continuing their customer service during the construction disruption. More

by dldmorrill Verified Customer Verified Customer

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We just purchased our first Lexus and was very happy with the help we received. I ordered the car I wanted and communication was great and it came in on time. Thank you! the help we received. I ordered the car I wanted and communication was great and it came in on time. Thank you! More

by sandy40 Verified Customer Verified Customer

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Excellent service from Jamie and Carl. Neither was “pushy” or put pressure on me. They let me make my own decision. Luis tech support knowledge was unbelievable and took his time with m Neither was “pushy” or put pressure on me. They let me make my own decision. Luis tech support knowledge was unbelievable and took his time with me. He said to come back if any more questions. I probably will return again ! More

by johnppolites Verified Customer Verified Customer

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Location of dealership and very friendly, salesman and financial department.like complimentary car wash always financial department.like complimentary car wash always More

by KAYMALIK11 Verified Customer Verified Customer

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A second key to the car was not provided and I’m still waiting to receive it. waiting to receive it. More

by ACVDO8 Verified Customer Verified Customer

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Carl Leblanc was a pleasant sales assistant. He showed my husband and me a couple of Lexus models, and we took several test drives. It was a breeze to get approved, get the number that we were c He showed my husband and me a couple of Lexus models, and we took several test drives. It was a breeze to get approved, get the number that we were comfortable with, and have it delivered all on the same day! More

by anamuller1960 Verified Customer Verified Customer

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