Carl Maratta
Carl Maratta at Executive Kia

Carl Maratta | Page 15

Service Manager

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

Contact Me
5.0
281 Reviews

I started out my career with Toyota and I was with Toyota for a little over 10 years as a service advisor/assistant service manager. I worked my way up from that point forward and finally joined an amazing team at Executive Kia. I have been married to my wife Kelly for 9 years and we have 2 wonderful boys and a wonderful corgi name Lacie! I am a gear head and enjoy my project cars, love football and any and all time with my family.

Industry Experience

19 yrs, 10 mos

5.0

281 Reviews

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281 Reviews of Carl Maratta

November 13, 2022

Dealership Rating
Employee Rating

Very helpful. .suggestive on sales end..good followup on email..knowledgeable staff..clean dealership with amenities More

by 123RARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Nov 14, 2022

Executive Kia responded

Thanks for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

November 09, 2022

Dealership Rating
Employee Rating

Overall the service team is very good. Unfortunately, the service history is not sent to Carfax as other service centers are currently moving towards. It adds value when someone can view More

by Nadia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Nov 09, 2022

Executive Kia responded

Thank you for your business and this review, Nadia. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

November 09, 2022

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Employee Rating

The service department and the service writers are a great group of people. They don’t try to sell you anything you don’t need. More

by JOEANDVICSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Nov 09, 2022

Executive Kia responded

Thank you, Joe! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

November 07, 2022

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Employee Rating

Been going there for years. Always pleasant to work with . They help me with all my issues. More

by U15444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice

Nov 07, 2022

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

November 07, 2022

Dealership Rating
Employee Rating

I had called to make sure I could get all my items taking care. But I ended up leaving with having to make an extra trip. I asked if I could get another key and I ended up not being able to do that either Ri More

by Sherreebolden
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Nov 08, 2022

Executive Kia responded

Sherree, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carl Maratta Service Manager

November 03, 2022

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Employee Rating

Outstanding, professional and prompt service department. Everything was handled beyond my expectations. Friendly and courteous interaction with the service manager. Very pleased and recommend this serv More

by BIRDLURE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2022

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

November 01, 2022

Dealership Rating
Employee Rating

Hi, been going to executive Kia for over 10 yrs and alway impeccable Customer service and always did a great job on my car services. More

by Myra_edmanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Nov 01, 2022

Executive Kia responded

Thanks for sharing about your experience with Executive Kia, Myra. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

October 31, 2022

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Employee Rating

They make you feel like family. Never have to wait too long. Always keeps us informed as to status of the service in our car. More

by Doreen Piscitelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Ying "Chin" Chang, Katie Rice, Brian Roush

Oct 31, 2022

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

October 28, 2022

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Employee Rating

They arranged to pick up my car while I was at work, and returned it to me the same day when it was ready. Now that's what I call service! More

by nancypincus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2022

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Nancy, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

October 22, 2022

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Employee Rating

Always a pleasure to do business with. The staff is always accommodating and pleasant. I only take my car for service to this establishment More

by Smalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Brian Roush

Oct 22, 2022

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

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