Carl Maratta
Carl Maratta at Executive Kia

Carl Maratta | Page 17

Service Manager

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

Contact Me
5.0
285 Reviews

I started out my career with Toyota and I was with Toyota for a little over 10 years as a service advisor/assistant service manager. I worked my way up from that point forward and finally joined an amazing team at Executive Kia. I have been married to my wife Kelly for 9 years and we have 2 wonderful boys and a wonderful corgi name Lacie! I am a gear head and enjoy my project cars, love football and any and all time with my family.

Industry Experience

20 yrs, 3 mos

5.0

285 Reviews

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285 Reviews of Carl Maratta

October 08, 2022

Dealership Rating
Employee Rating

They took it on time worked on it very professionally in a short period of time and explained everything in detail More

by Roy Rinaldi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Oct 10, 2022

Executive Kia responded

Thank you so much for your kind words, Roy, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

October 04, 2022

Dealership Rating
Employee Rating

The service and sales staff are awesome. I would not buy from anyone else or have my car serviced from anyone else. They treat you like family here. More

by BFRIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Gogliettino IV, Rick Parbhunath , Jorge D Dominguez, Joe Ortiz, Katie Rice, Brian Roush, Carlos Trindade

Oct 05, 2022

Executive Kia responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

September 21, 2022

Dealership Rating
Employee Rating

It was very well put together, had many amenities for our comfort while we waited, and the customer service from every employee was perfect! More

by sarahmichelleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush

Sep 22, 2022

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

September 07, 2022

Dealership Rating
Employee Rating

I went to do my change oil but I not sure if day did the check up on the fluid, because one does is so low. I would like to stop to verifying. More

by Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

Sep 08, 2022

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, please let us know if you have questions. Carl Maratta Service Manager

September 02, 2022

Dealership Rating
Employee Rating

Had a terrible service experience. My car was held at the dealership for over a month. I made multiple phone calls and left multiple voicemails for my service manager and didn’t get a More

by TROYSUNDWALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jovan Teague

Sep 08, 2022

Executive Kia responded

Troy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

August 25, 2022

Dealership Rating
Employee Rating

Clean facility kind personnel knowledge mechanics overall on if the best experiences we’ve ever had More

by HECTORDIAZ123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katie Rice, Brian Roush

Aug 25, 2022

Executive Kia responded

Thank you for your business and this review, Hector. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

August 25, 2022

Dealership Rating
Employee Rating

We paid for 2 hours of diagnosis and they still didn't come up with no answer More

by leonardg0610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rick Parbhunath

Aug 28, 2022

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

August 24, 2022

Dealership Rating
Employee Rating

This service department has excellent customer services and top shelf technicians. Any time I’ve had an issue they are right on it. More

by jpg6219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush, Jovan Teague

Aug 25, 2022

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

August 21, 2022

Dealership Rating
Employee Rating

Immediate concern and attention was given from initial time of contact and throughout my crisis. Knowledge about our issue was present in communicating our dilemma. This gave Immediate positive impact on More

by KINGTEASDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

Aug 21, 2022

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

August 16, 2022

Dealership Rating
Employee Rating

The best people, u highly recommend executive kia to all my friends and family. I have been going there for 9 yrs. And I wouldn't go anywhere else. Anna More

by ANNAKLECHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague

Aug 17, 2022

Executive Kia responded

Anna, thank you for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

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