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Carl Maratta
281 Reviews
I started out my career with Toyota and I was with Toyota for a little over 10 years as a service advisor/assistant service manager. I worked my way up from that point forward and finally joined an amazing team at Executive Kia. I have been married to my wife Kelly for 9 years and we have 2 wonderful boys and a wonderful corgi name Lacie! I am a gear head and enjoy my project cars, love football and any and all time with my family.
Read moreIndustry Experience
19 yrs, 10 mos
281 Reviews
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281 Reviews of Carl Maratta
September 02, 2022
Had a terrible service experience. My car was held at the dealership for over a month. I made multiple phone calls and left multiple voicemails for my service manager and didn’t get a My car was held at the dealership for over a month. I made multiple phone calls and left multiple voicemails for my service manager and didn’t get a return once. When I went to pick up my car after getting double confirmation it was ready; I was told that the paperwork was not complete so I wouldn’t be able to take the car. In reality the paperwork was done under the wrong name. When I finally got my car, a piece of the door was sitting in my center console and the bottom half of the inside door came off and I had to put it back on. Oh and someone left their empty Dunkin Donuts box in my car. Absolutely abysmal service. Will never come here again if I can avoid doing so. More
by TROYSUNDWALL
Verified CustomerOther Employees Tagged: Jovan Teague
August 25, 2022
We paid for 2 hours of diagnosis and they still didn't come up with no answer come up with no answer More
by leonardg0610
Other Employees Tagged: Rick Parbhunath
August 24, 2022
This service department has excellent customer services and top shelf technicians. Any time I’ve had an issue they are right on it. and top shelf technicians. Any time I’ve had an issue they are right on it. More
by jpg6219
Other Employees Tagged: Rick Parbhunath , Katie Rice, Brian Roush, Jovan Teague
August 21, 2022
Immediate concern and attention was given from initial time of contact and throughout my crisis. Knowledge about our issue was present in communicating our dilemma. This gave Immediate positive impact on time of contact and throughout my crisis. Knowledge about our issue was present in communicating our dilemma. This gave Immediate positive impact on who should address our problem. Each of my calls updating my towing status was received with extreme professionalism, courtesy and genuine concern. More
by KINGTEASDELL
Other Employees Tagged: Brian Roush
August 16, 2022
The best people, u highly recommend executive kia to all my friends and family. I have been going there for 9 yrs. And I wouldn't go anywhere else. Anna my friends and family. I have been going there for 9 yrs. And I wouldn't go anywhere else. Anna More
by ANNAKLECHA
Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague
August 14, 2022
Service department took me right away and kept me well informed. Greeted immediately and taken to my car when all done. informed. Greeted immediately and taken to my car when all done. More
by FRANMANS
Other Employees Tagged: John Gogliettino IV, Rick Parbhunath, Jorge D Dominguez , Joe Ortiz, Jovan Teague, Carlos Trindade
August 12, 2022
Very fast service and very kind service writers they always make me look forward to seeing them on future visits always make me look forward to seeing them on future visits More
by CHARLENELESLIE
Other Employees Tagged: Rick Parbhunath , Brian Roush, Chin
August 09, 2022
My problem is more related to Kia as a company, but also partially to the dealership. My car’s engine blew and needed to be replaced. Kia (as a company) was absolutely no help in my situation. My engine got partially to the dealership. My car’s engine blew and needed to be replaced. Kia (as a company) was absolutely no help in my situation. My engine got recalled, but I ended up having to pay out-of-pocket anyway. I was working with Rick from the service department. He was amazing; however, he took an extended leave while my case was open, and was unavailable for a long time. The other people in the service department have no communication with each other or with their customers. They seldom called me with updates. At one point, I called t he dealership 4 times in the span of a week just to ask for an update. Every time I called, they told me the service manager would call me back. He never called me. I finally got my car back, but this experience was nothing short of a headache. Jojo and Rick are amazing and if they were the only ones there I would give them five stars. More
by Modern_Hippie
Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague
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