Carl Vail | Page 2

Carl went out of his way to make sure my husband and I were happy customers. The showroom and the service center were extremely clean and the staff was courteous and professional. I would definitely recom were happy customers. The showroom and the service center were extremely clean and the staff was courteous and professional. I would definitely recommend Otis Ford to anyone looking to buy a new or pre-owned vehicle. It was definitely worth the hour drive it took us to get there! More

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Mr Vail was an excellant choice to service our new car needs. Nothing slipped from his control. Our car was ready when promised and to this day runs well. Mr Vail was a pleasure to work with and i recc needs. Nothing slipped from his control. Our car was ready when promised and to this day runs well. Mr Vail was a pleasure to work with and i reccomend him highly. More

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I live in Northwest NJ, but while surfing the internet found the perfect used car for my wife at Otis Ford in Long Island. Because the dealership was so far from my house the negotiations had to be la found the perfect used car for my wife at Otis Ford in Long Island. Because the dealership was so far from my house the negotiations had to be largely via email and phone, including agreeing on a value for my trade-in. Reaching a deal based solely on photos and descriptions requires a fair amount of trust on both sides. It was crucial that the salesman take the time to answer my questions accurately based on the faith that I was a serious buyer. Carl Vail was willing to work with me in this manner. We negotiated a price; I drove out to Long Island in the trade-in and back home in my wife's (almost) new car. No tricks, no surprises. The deal reached was the deal made. My thanks to Carl and the rest of the team at Otis Ford for a very pleasant buying experience. More

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My 10 year old Volkswagon was on its last legs and I went searching the internet for a new car. I had sort of settled on Ford because a few employees where I work have them and love them and I was also happ searching the internet for a new car. I had sort of settled on Ford because a few employees where I work have them and love them and I was also happy to see an American car company doing well that didn't need a government bailout. I did most of my research online and even picked out the car I was going to purchase from the Otis Ford dealership. I received a call from Carl Vail regarding the car and inviting me to come down to setup a test drive and complete the paperwork. When I got there I saw a different model Focus that interested me more than the car I had picked out online. Carl was able to work the numbers in order to get the price below the original car and secure a few hefty rebates and 0% financing. They took care of everything including contacting my insurance company and getting my current plates switched over. This is something most dealers avoid and just tell you you should get new plates which end up costing more in the end. Overall the experience was way better than other dealers I have been too. Everyone was very friendly and helpful and there was no hard sell. Carl Vail was very helpful and had adequate knowledge of the car model I was interested in. This dealership was recommended to me and ultimately I would definitely recommend this dealership to others. More

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