"Carla made the experience easy!"
I purchased my first new car with Carla in October. She was very patient, flexible and knowledgeable. She made the purchase happen in a way that fit my schedule. She made sure I got exactly what I wanted. I would highly recommend working with Carla for your next car purchase.
"Superb service "
- Nozzle nose
My first encounter with Lia Toyota of Wilbraham was 7-8 years ago when the big batteries in my Prius (purchased elsewhere) went dead. Under warranty, they were repaired completely for free. They even helped me rent a car when the repairs took 5 days instead of two (due to an injured Prius technician). We just traded that Prius in with 240,000 miles on it for another. Sales and management were most helpful guiding us through the process and giving us a fair deal that met our needs. It was no accident we went there for a new car.
"2010 Toyota Corolla "
Love it. It’s an upgrade frOm what I had and drives great! I will get a lot of use out of it . Carla was very patient and answered all our questions.
"I was treated with respect and cooperatopn."
I am 71 years old. I have been buying or leasing cars since I was 16. Carla Brooks was the only person I have found to have knowledge of the product. Informed me of all the financial questions I had. Allowed me to make an informed decision without the normal cars sales pressure. It was a very pleasurable experience. When my lease expires I will go see Carla. She is probably the best person I have ever worked with during the car buying or leasing process. On a 1 to 5 rating with 5 being the best, Carla gets a 5 from me, She is a first class person.
I would add that the person who helped me with the last financial transaction should be given a 5 star also. I am sorry but I do not remember his name.
"Carla Brooks made buying a car a very good experience."
- Elaine Shepard
Carla is an exceptional sales consultant. She was on top of our transaction and kept of informed of the vehicle's progress every step. Her responses were timely and very professional. She worked hard to earn our confidence and we now consider her a friend as well as a consultant. I've recommended her to other family members. Top notch!
"No pressure, collaborate and cooperative "
There was no pressure to buy anything, I had freedom to look at options and make clear decisions. Carla went above and beyond to answer any concerns that I had.