"Carla is the BEST car sales lady in the history of the world"
Carla Brooks made our car buying experience stress and worry free. She was friendly, honest and easy going every step of the way. She’s a hard worker, and made sure everything was taken care of. We drove away with a reliable Toyota vehicle for our son. Carla thank you again!
Andre our salesman was very knowlegable of the vehicles and was able to answer all our questions very polite and courteous. Was able to get us a great price within our budget.
I leased a Rav 4 on Saturday, The car was delivered to my home in West Hartford on Tuesday. The Car is absolutely beautiful. Carla was efficient and followed through every step of the way. I will definitely recommend Lia Toyota to my co-workers and friends
- Eddie12 , Carol
From Nino Marques overseeing our interest in a new Highlander, Ed Ramos, Cindy Partrick , Ryan Campbell and Carla Brooks my wife Carol and I were welcomed to Lia's of Wilbraham with open arms.
Carla Brooks, our sales consultant was super special. I am 84 years old and received attention and courtesy that I had never received in all my years of buying cars. Carla made us "believers again".
Carla is an outstanding employee who I'm sure will continue to be an asset and continue to be a success at Lia. Your entire team at Lia's, led by Nuno Marques is a a first class operation. We feel extremely pleased with the attention and direction that Carla led us to buy a Lia's Highlander.
Best wishes, and we look forward to working with your talented staff down the road
Eddie and Carol Hurley
"Great customer service"
- Awesome sister
Anytime I call and need assistance she is always receptive, and if she doesn't know the answer she find it and gets back to me every time.
"Customer service was exceptional"
Tina and Carla were fantastic - no pressure, no constant phone calls, etc. Made me feel welcomed and were happy to help in any way they could. Very personable and a pleasure to meet.
"Quick, Easy, Professional "
Andre made the entire experience from start to finish a breeze. I went into the dealership knowing I wanted to turn in my 2015 RAV 4 and get into a new lease. I also knew I wanted another RAV 4 but had a few very specific requirements. Andre was very attentive to those requirements as well as my budget. What topped off the wonderful experience was that Andre came into the dealership on his day off to get me into my new car at a time that fit my schedule. The management and other sales members were also very attentive to my needs and made the entire process a positive one for me.
"Carla made the experience easy!"
I purchased my first new car with Carla in October. She was very patient, flexible and knowledgeable. She made the purchase happen in a way that fit my schedule. She made sure I got exactly what I wanted. I would highly recommend working with Carla for your next car purchase.
"Superb service "
- Nozzle nose
My first encounter with Lia Toyota of Wilbraham was 7-8 years ago when the big batteries in my Prius (purchased elsewhere) went dead. Under warranty, they were repaired completely for free. They even helped me rent a car when the repairs took 5 days instead of two (due to an injured Prius technician). We just traded that Prius in with 240,000 miles on it for another. Sales and management were most helpful guiding us through the process and giving us a fair deal that met our needs. It was no accident we went there for a new car.
"2010 Toyota Corolla "
Love it. It’s an upgrade frOm what I had and drives great! I will get a lot of use out of it . Carla was very patient and answered all our questions.