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Carla Martinez

Overview Reviews (190)

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Carla Martinez

Carla Martinez | Page 2

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8

190 Reviews

Overview Reviews (190)

4.8

190 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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190 Reviews of Carla Martinez

May 12, 2026

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Employee Rating

Matthew is an outstanding service advisor. Matthew is a man of good character. He is concerned about servicing your car needs and providing his expertise advice. No complaints! I appreciate y Matthew is a man of good character. He is concerned about servicing your car needs and providing his expertise advice. No complaints! I appreciate you Matthew and all that you have done for me over the years and my car is still running very well because of you. 2015 q70s. Kings Service Center keep up the good work! Hi Megan 👋🏽 More

by KIMALAY38

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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May 22, 2026 -

Kings INFINITI responded

Thank you so much for taking the time to share your positive experience with Matthew and our service center. We are so lucky to have him and Megan on our team and are committed to providing top-quality service to keep your car running smoothly for many more years to come. Thank you for your trust and loyalty!

May 11, 2026

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Employee Rating

Good professionalism ;get you out on a time manor;update you your car history and I will recommend them at all time you your car history and I will recommend them at all time More

by CLAUDEJAMES85

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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May 22, 2026 -

Kings INFINITI responded

Thank you for the positive feedback! Our team takes pride in providing professional service and keeping our customers informed. We are happy to hear you would recommend us. It means a lot to us. See you next time!

May 05, 2026

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Employee Rating

Very helpful fixed my issue and waiting room was comfortable Carla was very helpful and courteous comfortable Carla was very helpful and courteous More

by cnjvl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carla Martinez

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May 22, 2026 -

Kings INFINITI responded

Thank you for taking the time to leave a review! We're thrilled to hear that our team provided excellent service and made you feel comfortable during your visit. We appreciate your business and look forward to serving you again in the future.

April 22, 2026

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Employee Rating

My experience at the dealership was great I was notified with any issues with my vehicle and everything went smoothly with any issues with my vehicle and everything went smoothly More

by JJAMES2750

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carla Martinez

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May 18, 2026 -

Kings INFINITI responded

Thank you for your positive feedback! We strive to keep our customers informed and happy throughout the entire process. We're glad you had a smooth experience with us at the dealership. See you again soon!

April 16, 2026

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Employee Rating

Very good except that I had to send $200 on Uber, and they did not give me any option they did not give me any option More

by MENDY0

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 18, 2026 -

Kings INFINITI responded

Thank you for your feedback! We apologize for any inconvenience with the Uber expense. Please reach out to our team, and we will do our best to find a solution for you. We appreciate your business!

April 12, 2026

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Great customer service very helpful and professional they let me pick up my car even after they closed let me pick up my car even after they closed More

by DANIELDAV

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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Apr 16, 2026 -

Kings INFINITI responded

Thank you so much for your positive feedback! We are thrilled to hear that our customer service team was able to assist you with picking up your car even after closing. It's our goal to always go above and beyond for our customers. Have an amazing day!

April 07, 2026

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Employee Rating

Polite, professional, helpful efficient. My appointment went smoothly without any problems. As an added bonus, the was also washed. Thank you My appointment went smoothly without any problems. As an added bonus, the was also washed. Thank you More

by Alex

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2026 -

Kings INFINITI responded

Hello Alex, thank you; we appreciate your feedback!

Apr 11, 2026 -

Alex responded

You are welcome

April 04, 2026

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Employee Rating

Everything is perfect Great job. Perfect service. Nice people and good experience professional friendly staff Perfect service. Nice people and good experience professional friendly staff More

by MLEYBOVICH1212

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carla Martinez

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Apr 11, 2026 -

Kings INFINITI responded

Mleybovich1212, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc..

March 28, 2026

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Employee Rating

Great costumer service. Right timing. The place was kept clean. They took care and washed my car Right timing. The place was kept clean. They took care and washed my car More

by FOURSTARSGIRLS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2026 -

Kings INFINITI responded

Fourstarsgirls, thank you for sharing your positive experience!

March 14, 2026

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Employee Rating

Great communication and thank you so much for always making sure my car is good making sure my car is good More

by JANAYA.CAMERON1212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana, Matthew Raiten

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Mar 22, 2026 -

Kings INFINITI responded

Thank you so much for your feedback! We're dedicated to providing excellent communication and ensuring your car is in top condition. We truly appreciate your support. Thank you for choosing Kings INFINITI Inc. Have an awesome day!