Carlo Borg | Page 14

Exceptional Customer Service This was probably the most pleasant experience I've ever had in shopping for a car. Everyone was very friendly and acted like they were interested in This was probably the most pleasant experience I've ever had in shopping for a car. Everyone was very friendly and acted like they were interested in you as a person. The dealership was very busy when I was there, however, everyone made sure that someone was working with you or asked if you needed anything. Chad Oberlin was busy with a couple of other customers as well as me, but I never felt neglected or put upon. Chad was very personable and seemed very interested in helping me get into the car I wanted. I got a good deal on the car and they were willing to work with me. If I know of anyone who is looking for a car, I will definitely recommend Don Ayres Honda. Thanks for making it a good experience. More

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Dealer review Darrin was very helpful and friendly! I really appreciated working with him as I purchased a used car. The whole process was pretty quick. Thanks for Darrin was very helpful and friendly! I really appreciated working with him as I purchased a used car. The whole process was pretty quick. Thanks for all the help! More

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Friendly & Helpful We were having a hard time finding the right vehicle at the right price without having to drive at least 90 miles to find it. When I called in to see We were having a hard time finding the right vehicle at the right price without having to drive at least 90 miles to find it. When I called in to see if they could help me find what I was looking for, Darrin was ready and willing to do whatever it took to find what I wanted. Thankfully they just received on trade the exact vehicle my wife and I wanted! More

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Purchased 2012 CR-V The thought of buying a used car is always a painful one because of the 'process'. This buying experience was one of the best we've had & is very muc The thought of buying a used car is always a painful one because of the 'process'. This buying experience was one of the best we've had & is very much appreciated. The asking price was fair, the amount offered for my trade in was fair & we were treated with respect! More

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Started with one CRV now we have two, thanks Darrin and everyone else we met, it was a pleasure as always doing business at Don Ayers. everyone else we met, it was a pleasure as always doing business at Don Ayers. More

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We found the car on the internet . Emailed the dealership and received a response from Darrin almost immediately. He and Carlo worked with us on our trade in and financing the car. Have spoken w dealership and received a response from Darrin almost immediately. He and Carlo worked with us on our trade in and financing the car. Have spoken with Darrin regarding our purchase. Great follow up and also received free carwashes as a thank you from the dealership. Will let friends and family know what a good experience it was. More

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The best part about our experience here was the customer service. Within the first five minutes of talking to Darrin, I knew we had an excellent salesman. It was refreshing to get to work with a professiona service. Within the first five minutes of talking to Darrin, I knew we had an excellent salesman. It was refreshing to get to work with a professional that cared about the customer. He was extremely willing to take the time to talk to us about everything and I never felt rushed or pressured. I knew I would buy from him immediately. He quickly built rapport with us and made us at ease. I felt as though our business and time was truly valued while working with him. I cannot express how pleased I was with his service. It takes a certain person to succeed in sales and customer service, and he has every attribute. His service alone has convinced me to be a repeat customer in the future. Don Ayers has succeeded in every category- customer service, friendliness, price, overall experience, and quality of work. More

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Great experience with buying cars. They guide you through everything and give great deals. They even called my insurance company and notified them of the purchase. Anwar helped us a lot finding a good deal. everything and give great deals. They even called my insurance company and notified them of the purchase. Anwar helped us a lot finding a good deal. More

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The total experience at Don Ayres Honda was one of understanding, caring, knowledge, kindness and lots of smiles in addition to a wide variety of vehicles available for purchase. The initial process understanding, caring, knowledge, kindness and lots of smiles in addition to a wide variety of vehicles available for purchase. The initial process of hearing what I wanted, touring the lot to see & experience many vehicles, the test drive, caring about financial concerns all added to the sincerity that Ed Feipel gave throughout the buying process. The whole process from my initial phone call through the after sale time rates very highly. Don Ayres Honda has a fantastic team waiting to accomplish all they can to give the customer the best. Thank you all for making this such an enjoyable event! I would and will encourage anyone seeking a vehicle to go to Don Ayres Honda. More

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As far as frienliness goes, I rated it a 4 because the folks we dealt with did stay past closing time to close the deal. However, it was the deal that tarnishes the entire experience and why I could NOT folks we dealt with did stay past closing time to close the deal. However, it was the deal that tarnishes the entire experience and why I could NOT recommend this dealership. We recently purchased a 2003 Honda Element for our kids who just got their licenses. When we drove the car that night, I was concerned about a rattle (banging/knocking) noise coming from underneath the car in the rear. On the drive home (an approximate 2.5 hour drive) I became more concerned about the car because the steering wheel shimied when going a around a curve to the right (bank turn) at highway speeds (over 45 mph) that seemed to be coming from the left front wheel. After talking with my wife at the dealership after driving the car, she expressed her concern to the sales people and highlighted the fact that we need to drive this thing over 2 hours home and asked - "is this car safe?" The sales person and manager both expressed that absolutely the car was safe, it would not be on our lot if it was not. Because my concerns increased after driving it home, we took it to another Honda dealership to get it looked at. Based on the professional judgement of the Honda dealership we took it to and the issues they found during the inspection, this car was NOT safe! Specifically, the left front strut was broken (shimie in wheel) so both front struts were replaced and the sway bar/stabilizer bar in the back was broken (reason for noise I heard) and had to be replaced. It is fortunate that there wasn't an accident with someone getting hurt because of these problems. I take it very seriously when the safety of my children are jeopardized and potentially the safety of other unsuspecting consumers, which is why I chose to submit this review. It cost us over $1000 for required repairs to this supposedly safe car in order to make it safe for our kids to drive. Consequently, I rated the price as "very bad" because of the money I immediately had to put into the car to make it safe. In my opinion, these problems should have been identified by the Don Ayers dealership and fixed before the car was offered for sale. When discussing these problems with the technicicans at the Honda dealership we took it to, it was apparent to me that finding these problems was not rocket science. Lastly, the overall experience gets a "very bad" rating as well because I could NEVER recommend a dealership that fails to identify problems on a vehicle, which could result in selling an unsafe car to the unsuspecting consumer. Also, we have contacted folks at Don Ayers and they apparently are unwilling to accept any responsibility for this as I have yet to hear anything back from them. A very dissatisfied customer from Michigan. More

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