Carlos Blanco | Page 45

I am so pleased with the service agents I dealt with, especially Mr. Renzo, and the repair on my 2012 Dodge crew cab’s engine that I have been telling all my friends and family. Mr. Renzo kept me inform especially Mr. Renzo, and the repair on my 2012 Dodge crew cab’s engine that I have been telling all my friends and family. Mr. Renzo kept me informed at every step and gave me a great value for the repairs that were done. I travel between Ocala and Miami often and my gas mileage for the trip had improved a quarter tank each way. The 5.7 Hemi is purring like a kitten now It’s almost as if I have a new engine. The Kendall Dodge team made sure I had good and affordable transportation while I was waiting for my trucks parts and the work to be done. I am recommending West Kendall Dodge to everyone. They do service right! More

by stanocalame Verified Customer Verified Customer

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Paula and Carlos are outstanding with their exceptional customer service and the they listen to your concern. customer service and the they listen to your concern. More

by archienoa Verified Customer Verified Customer

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Fantastic service Paula is super attentive, always keeping informed and delivering my truck on time!!!! keeping informed and delivering my truck on time!!!! More

by JBSCMFL Verified Customer Verified Customer

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Very polite and fast service. Love the ease and comfort I get when coming to service my vehicle. Love the ease and comfort I get when coming to service my vehicle. More

by Uperullero Verified Customer Verified Customer

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The incompetency, the lack of accountability, the lack of professionalism is so depressing at the Kendal Dodge Services Dept. In fact it’s the worst of I have ever encountered in my life. The catalogue of e professionalism is so depressing at the Kendal Dodge Services Dept. In fact it’s the worst of I have ever encountered in my life. The catalogue of errors is staggering, unbelievable even (genuinely when I list out the errors people laugh). I’m can’t believe Kendal Dodge would employ these people to represent their brand. If this is how much they care, then I can only image the level of care that goes into their vehicles, (and would explain the state of my Dodge). They emptied out my cash account whilst setting up a loan with Sunbit – they could not repay cash without a long process, so was added back to my credit card. I had a complete nightmare managing my direct debits, bills etc (no apology), I’m still struggling to catch up. No one will answer the phone at the Kendal Dodge services department (don’t believe me? Call them). After around 2 weeks of no one answering phones, me driving to them (I live about 15 miles away), over and over to get answers – AC was repaired lasted around 4 hours – failed again. Told to bring the car back, drive to them again – was greeted by an angry incompetent service rep, and told to go home as no one was here to help. I had to drive home with car again. Brought car back again. Another 2 weeks of no one answering phone. Driving to them to get answers (questions like – ‘when will the car be ready’). Finally ‘repaired’, now there is a new thud when I put my foot on the accelerator (this was not there before they ‘repaired’ the AC). But I can not bring myself to take the car there again, ever. The fees are phenomenal $300 to change a lightbulb. $1500 to repair window that fell into door… I have owned the car under a year, I bought from them too… very stressful, what’s next…. There’s more to this story (For example - Staff are happy to sit on their phones/internet and eat whilst you wait. Then brag about what they just saw on tic-toc. Clueless). I don’t want to waste my time or bath in negative energy any longer than I have too – I hope I got my point across. (although eventually I will be leaving individual reviews for the service staff and manager, I had to deal with throughout this ordeal). I will never recommend Dodge, I will never buy Dodge again, I will never have anything to say about this brand/company other than AVOID, AVIOD AVIOD. More

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Exceptional service both in the sales department and vehicle maintenance. One of the best overall experiences. vehicle maintenance. One of the best overall experiences. More

by Evasqz Verified Customer Verified Customer

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Very good always a pleasure to do business Great service Highly recommended On time response service Highly recommended On time response More

by maureencazas009 Verified Customer Verified Customer

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My Dealer experience was great every one was very attentive and helpful would definitely continue to come to Kendall dodge. attentive and helpful would definitely continue to come to Kendall dodge. More

by Alex99 Verified Customer Verified Customer

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Carlos always takes care of me when I go to the service department. Even when unexpected issues arise they always take care of me. department. Even when unexpected issues arise they always take care of me. More

by jessedieguez41 Verified Customer Verified Customer

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I want to thank Paula that always does an excellent and exceptional job on my jeep. exceptional job on my jeep. More

by juangonzalezmd Verified Customer Verified Customer

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